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Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
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Which one of the Genesys Reference Resources provides the latest community threads and status 
of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - a. Genesys Knowledge Network 
Which one of the Genesys reference resour...
Vista previa 4 fuera de 33 páginas
Añadir al carritoWhich one of the Genesys Reference Resources provides the latest community threads and status 
of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - a. Genesys Knowledge Network 
Which one of the Genesys reference resour...
Describe the function of the Notifier subsystem. - It acts as the communications hub that all 
other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to 
behave when an event occurs. It controls the execution of...
Vista previa 2 fuera de 13 páginas
Añadir al carritoDescribe the function of the Notifier subsystem. - It acts as the communications hub that all 
other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to 
behave when an event occurs. It controls the execution of...
Services Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
Vista previa 2 fuera de 10 páginas
Añadir al carritoServices Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
What are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
Vista previa 3 fuera de 19 páginas
Añadir al carritoWhat are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
Vista previa 3 fuera de 20 páginas
Añadir al carritoFor immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
What is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
Vista previa 2 fuera de 15 páginas
Añadir al carritoWhat is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
Vista previa 2 fuera de 12 páginas
Añadir al carritoWhat application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
What three components make up the Genesys Cloud Platform? - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboar...
Vista previa 2 fuera de 9 páginas
Añadir al carritoWhat three components make up the Genesys Cloud Platform? - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboar...
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