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Bundle for Genesys Exams Compilation | Verified | Guaranteed Success
Bundle for Genesys Exams Compilation | Verified | Guaranteed Success
[Mostrar más]Bundle for Genesys Exams Compilation | Verified | Guaranteed Success
[Mostrar más]An email that is deleted from your inbox... - >>>>is moved into the deleted items folder 
Which box on the ribbon will allow you to type in words and phrases to quickly access features 
and commands? - >>>>Help launcher 
What is the mission of an organization? - >>>&...
Vista previa 2 fuera de 6 páginas
Añadir al carritoAn email that is deleted from your inbox... - >>>>is moved into the deleted items folder 
Which box on the ribbon will allow you to type in words and phrases to quickly access features 
and commands? - >>>>Help launcher 
What is the mission of an organization? - >>>&...
How do you access online help files in Interaction Attendant? - Press F1, Click Help from 
the menu, Start>All Programs>Interactive Intelligence>Online Documentation 
Where would you access the tools used to configure Attendant operations? - Insert > New 
Operation, or the 3rd level tool...
Vista previa 2 fuera de 6 páginas
Añadir al carritoHow do you access online help files in Interaction Attendant? - Press F1, Click Help from 
the menu, Start>All Programs>Interactive Intelligence>Online Documentation 
Where would you access the tools used to configure Attendant operations? - Insert > New 
Operation, or the 3rd level tool...
What is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
Vista previa 2 fuera de 12 páginas
Añadir al carritoWhat is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
Vista previa 2 fuera de 8 páginas
Añadir al carritoWhat application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
Vista previa 2 fuera de 15 páginas
Añadir al carritoFor immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
Services Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
Vista previa 2 fuera de 8 páginas
Añadir al carritoServices Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
What are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
Vista previa 2 fuera de 14 páginas
Añadir al carritoWhat are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
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