Customer expectation Study guides, Study notes & Summaries

Apple Service Fundamentals Exam | latest | with 127 questions and answers Position Permission Probe Check for Understanding - Name the four probing skill steps Explaining what you want to do and why - Position means ? gaining consent before asking questions (verbal and nonverbal consent applies) - Permission means? a question or request for information, may be an open or closed form. - Define a Probe An open probe encourages the customer to speak freely, a closed probe limits ...

Independent Project Organization - PM has entire responsibility and authority over project. Discussions can be made quickly. Matrix Organization - PM shares responsibility with functional manager for assigning work. Individuals report to the FM, but work with the PM. Project Manager Target Agreement (PMTA) - Formal confirmation of executing project documenting agreed targets regarding deadlines, scope, costs, & margin. More detailed than LOE. Includes project description, financial/strateg...

Chapter 1 Types of Marketing Management Orientations Product, Sales, Market, and Societal Marketing. Product Orientation focuses on what they can make best, instead of what the customers want. (what can we do) Sales Orientation focuses on what the company can sell. Market Orientation focuses on not only internal factors(production, sales) but on external factors (what the customer is looking for). societal marketing orientation keep society interest at hea...

Understanding and Managing Organizational Behavior, 6e (George/Jones) Chapter 3 Work Values, Attitudes, and Moods and Emotions 1) A person's thoughts and feelings about the meaning and nature of work itself are called values. Answer: TRUE Diff: 1 Page Ref: 67 Topic: Values, Attitudes, and Moods and Emotions Skill: conceptual Objective: Describe the nature of work values and ethical values and why they are critically important in organizations. 2) Values are concerned with...

Conduct and Practices Handbook (CPH) Exam 136 Questions with Answers Duty of care - CORRECT ANSWER This refers to obligation #3 of registered representative (RR) about acting honestly, in good faith, and in a professional manner. This is a requirement to provide advice to clients with those attributes in mind along with the proper skills and knowledge to do so. It is important to note that the standard of care provided is not a standard of perfection. RRs are usually held to this standard muc...

The comprehensive assessment must be signed by - Correct Answer Registered Nurse A resident was admitted on June 1. The attending physician charted a visit and physical examination on June 27, 2007, July 29 and Sept 4. With respect to required physician visits per OBRA 1987, the facility - Correct Answer Was in compliance and would not be cited _______________ is not an element of a Total Quality Management (TQM) program - Correct Answer Centralize decision making to improve customer servi...

Permission Marketing - Expectation that marketers will ask for permission to sell or to offer potential customers marketing messages Marketing Concept - -Focusing on the needs and wants of the customers so the organization can distinguish its product(s) from competitors' offerings. Products can be goods, services, or ideas. -Integrating all of the organization's activities, including production and promotion, to satisfy these wants and needs. -Achieving long-term goals for the orga...

LAW OF CONTRACT NOTES: Contract as an agreement intended to create enforceable obligations A contract is an agreement between two or more parties. The extra ingredient that distinguishes contracts from non-binding agreements is a serious intention to create legally enforceable obligations (animus contrahendi). The absence of an animus contrahendi explains why ‘gentlemen’s agreements’ are not enforceable as contracts. Legally binding agreements that are not contracts: The ...

When dealing with clients,which should NOT be done? - Treating every client the same A good way to determine the best service for your clients is by: - Get a better understanding of them by asking questions and effectively listening to their responses Clients that rely entirely on your recommendations behave in such a manner because ____. - They are unable to make the decision on their own "They don't care how much you ____, until they know how much you care." - Know What is the clients...

MLO SAFE Test 2024 Exam Questions With 100% Correct Answers Dodd-Frank - answer- Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 - Changed oversight & capitalization of financial institutions, added licensing an education standards, and limited riskier products in the marketplace - Established the CFPB - Defined and specifically outlawed UDAAPs CFPB - answer- Consumer Financial Protection Bureau - The Bureau - Oversees and enforces Dodd-Frank specifically to protect c...