A+ Core 2 - Final Exam study review 2023.
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Which of the following is the most likely cause for the increase in advertisements? - a. The
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device is infected with malware.
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A Windows system is displaying an error when attempting to run an application. The error
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message states a program can't be started because a DLL file is missing from the computer. -
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a. Reinstall the application. h h
b. Register the missing DLL component. h h h h
Which of the following is the most likely reason the RDC connection is unsuccessful? - d. The
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Windows 8.1 computer is not properly configured for remote connections. Wrong.
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What wireless network security protocol will allow Luke to use the printer on his wireless
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network? - WPA Wrong.
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Jessica has completed a change to her company's Windows computers to make them more
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secure on the Internet. - d. Document the change in the change management software.
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You have been dispatched to deal with an escalated trouble ticket in which the user is
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receiving an error message stating Windows detected a hard drive problem reading from
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sector 153. The previous technician backed up the user's data and started troubleshooting but
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was unable to duplicate the error. - a. Run chkdsk on each HDD installed on the system.
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You want to install software that will recognize activity on your device that might be harmful to
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data and other resources. - a. Antivirus
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You have received a phone call from a user who is experiencing very sluggish performance
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on a Windows 10 computer. During the phone call, you determine an application is hung and
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the keyboard is not responding to keypress events. The user states the mouse is functioning
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and the computer is recognizing mouse clicks. - c. The user should press the Ctrl+Shift+Esc
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keys, and the Task Manager will be displayed. Wrong.
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Which of the following Windows Display settings will the user likely need to adjust to resolve
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this issue? - a. Color depth
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What can Todd do to change this view so that he can find the Power Options icon in the
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Control Panel? - b. Change to Classic view.
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Where can Regina find information about the system crash in Windows? - d. Event Viewer
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You are troubleshooting a Mac computer with an app that stops responding to mouse or
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keyboard actions. - a. Press the Option+Command-Esc shortcut keys.
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Which of the following is a partition type that cannot have a drive letter assigned? - a.
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Extended
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, You are dealing with a customer and are having a hard time understanding her, and she is
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also having a difficult time explaining the problem. - a. Restate the issue or question.
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While using the CLI on a Windows 10 64-bit computer with a single HDD and a single volume,
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you want to move from the current directory to the directory where Windows is installed. - c.
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CD %PROGRAMFILES% Wrong.
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Your company has a computer kiosk that shows customers where offices of individuals are
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located in your building. - a. Disable all USB ports. Wrong.
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Ray worked all morning trying to fix Lisa's broken computer. Ray discovered a problem with
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the RAM and replaced a bad module. He put the computer back together and tested the new
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RAM. He rebooted the computer into UEFI, and all the modules were read properly. Ray
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documented the problem and the solution in his tracking software and now is ready to head
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back to his work area. - c. Lisa
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How can you configure the user's workstations to prevent unauthorized employees from
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hviewing information on the monitors while allowing the accounting application to remain open?
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- a. Enable the screensaver and require a password to unlock the workstation.
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The Windows users in your organization utilize a shared folder on the network to save their
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data files. Several users disconnect their laptops from the network while traveling. When the
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users return to the office, they have difficulty keeping data files organized because they end
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up with one version of a file on the laptop and a different version of the same file on the
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network. - a. Enable and configure Sync Center and Offline Files on the laptop computers.
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Your manager is asking for precautions to be taken to prevent company data leaks if the
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Windows computers in the organization with locally stored data should be lost or stolen. - a.
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Encrypt the HDDs with BitLocker. Right.
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c. Configure EFS on the systems. Wrong. h h h h h
You need to stop a running task so that you can delete a file. - e. taskkill
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A company wants to implement a single server computer to speed up Internet access and
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protect the private network from attack over the Internet. - a. Proxy server
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Which of the following methods can be used to open an elevated command prompt? - a. Type
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cmd in the search box, right-click Command Prompt, and click Run as administrator.
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You are troubleshooting a mobile device with no sound output from the headset or external
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speakers. - a. Verify the physical volume control is turned up.
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What is the value of Counter when execution ends in the following pseudocode?Counter =
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100Do While Counter < 100Counter = Counter - 1 - c. 1 Wrong.
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You are the IT support technician for a small organization. Your manager is asking what
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precautions you can put in place to protect the company's network-attached PCs from attacks
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over the Internet as well as attacks over the local network. - a. Enable and configure Windows
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Firewall on all Windows host PCs.
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Which of the following is the most likely cause for the increase in advertisements? - a. The
h h h h h h h h h h h h h h h h
device is infected with malware.
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A Windows system is displaying an error when attempting to run an application. The error
h h h h h h h h h h h h h h
message states a program can't be started because a DLL file is missing from the computer. -
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a. Reinstall the application. h h
b. Register the missing DLL component. h h h h
Which of the following is the most likely reason the RDC connection is unsuccessful? - d. The
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Windows 8.1 computer is not properly configured for remote connections. Wrong.
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What wireless network security protocol will allow Luke to use the printer on his wireless
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network? - WPA Wrong.
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Jessica has completed a change to her company's Windows computers to make them more
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secure on the Internet. - d. Document the change in the change management software.
h h h h h h h h h h h h h h
You have been dispatched to deal with an escalated trouble ticket in which the user is
h h h h h h h h h h h h h h h
receiving an error message stating Windows detected a hard drive problem reading from
h h h h h h h h h h h h h
sector 153. The previous technician backed up the user's data and started troubleshooting but
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was unable to duplicate the error. - a. Run chkdsk on each HDD installed on the system.
h h h h h h h h h h h h h h h h h
You want to install software that will recognize activity on your device that might be harmful to
h h h h h h h h h h h h h h h h
data and other resources. - a. Antivirus
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You have received a phone call from a user who is experiencing very sluggish performance
h h h h h h h h h h h h h h
on a Windows 10 computer. During the phone call, you determine an application is hung and
h h h h h h h h h h h h h h h h
the keyboard is not responding to keypress events. The user states the mouse is functioning
h h h h h h h h h h h h h h h
and the computer is recognizing mouse clicks. - c. The user should press the Ctrl+Shift+Esc
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keys, and the Task Manager will be displayed. Wrong.
h h h h h h h h h
Which of the following Windows Display settings will the user likely need to adjust to resolve
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this issue? - a. Color depth
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What can Todd do to change this view so that he can find the Power Options icon in the
h h h h h h h h h h h h h h h h h h
Control Panel? - b. Change to Classic view.
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Where can Regina find information about the system crash in Windows? - d. Event Viewer
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You are troubleshooting a Mac computer with an app that stops responding to mouse or
h h h h h h h h h h h h h h
keyboard actions. - a. Press the Option+Command-Esc shortcut keys.
h h h h h h h h h
Which of the following is a partition type that cannot have a drive letter assigned? - a.
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Extended
h
, You are dealing with a customer and are having a hard time understanding her, and she is
h h h h h h h h h h h h h h h h
also having a difficult time explaining the problem. - a. Restate the issue or question.
h h h h h h h h h h h h h h h
While using the CLI on a Windows 10 64-bit computer with a single HDD and a single volume,
h h h h h h h h h h h h h h h h h
you want to move from the current directory to the directory where Windows is installed. - c.
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CD %PROGRAMFILES% Wrong.
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Your company has a computer kiosk that shows customers where offices of individuals are
h h h h h h h h h h h h h
located in your building. - a. Disable all USB ports. Wrong.
h h h h h h h h h h h
Ray worked all morning trying to fix Lisa's broken computer. Ray discovered a problem with
h h h h h h h h h h h h h h
the RAM and replaced a bad module. He put the computer back together and tested the new
h h h h h h h h h h h h h h h h h
RAM. He rebooted the computer into UEFI, and all the modules were read properly. Ray
h h h h h h h h h h h h h h h
documented the problem and the solution in his tracking software and now is ready to head
h h h h h h h h h h h h h h h h
back to his work area. - c. Lisa
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How can you configure the user's workstations to prevent unauthorized employees from
h h h h h h h h h h h
hviewing information on the monitors while allowing the accounting application to remain open?
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- a. Enable the screensaver and require a password to unlock the workstation.
h h h h h h h h h h h h
The Windows users in your organization utilize a shared folder on the network to save their
h h h h h h h h h h h h h h h
data files. Several users disconnect their laptops from the network while traveling. When the
h h h h h h h h h h h h h h
users return to the office, they have difficulty keeping data files organized because they end
h h h h h h h h h h h h h h h
up with one version of a file on the laptop and a different version of the same file on the
h h h h h h h h h h h h h h h h h h h h
network. - a. Enable and configure Sync Center and Offline Files on the laptop computers.
h h h h h h h h h h h h h h h
Your manager is asking for precautions to be taken to prevent company data leaks if the
h h h h h h h h h h h h h h h
Windows computers in the organization with locally stored data should be lost or stolen. - a.
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Encrypt the HDDs with BitLocker. Right.
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c. Configure EFS on the systems. Wrong. h h h h h
You need to stop a running task so that you can delete a file. - e. taskkill
h h h h h h h h h h h h h h h h
A company wants to implement a single server computer to speed up Internet access and
h h h h h h h h h h h h h h
protect the private network from attack over the Internet. - a. Proxy server
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Which of the following methods can be used to open an elevated command prompt? - a. Type
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cmd in the search box, right-click Command Prompt, and click Run as administrator.
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You are troubleshooting a mobile device with no sound output from the headset or external
h h h h h h h h h h h h h h
speakers. - a. Verify the physical volume control is turned up.
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What is the value of Counter when execution ends in the following pseudocode?Counter =
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100Do While Counter < 100Counter = Counter - 1 - c. 1 Wrong.
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You are the IT support technician for a small organization. Your manager is asking what
h h h h h h h h h h h h h h
precautions you can put in place to protect the company's network-attached PCs from attacks
h h h h h h h h h h h h h h
over the Internet as well as attacks over the local network. - a. Enable and configure Windows
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Firewall on all Windows host PCs.
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