1
Tourism
Grade 12
FINAL EXAM
2025
Study notes
These notes have been compiled using the following articles from: NSS/ SACI NOV 2019,
NSS/ SACI NOV 2020, NSS/ SACI NOV 2021, NSS/ SACI NOV 2022, NSS/ SACI NOV 2023
& NSS/ SACI NOV 2024.
This information/answers come from the memoranda (there are more possible answers).
Some information is repeated - I want to show you the different ways the same information
is asked. I encourage you to answer the calculation/illustration questions.
To make optimal use of this document, you must learn/revise the study notes for Term 1, 2
and Record – examination, contact to purchase the full year
package.
Note: Some questions in the exam require you to write your answer in paragraph
format. In these notes, the answers are presented pointwise so that you can learn and
memorize them more easily. Use the points to write a flowing paragraph in the exam.
Purpose of this document:
• To be your complete revision guide for the 2025 Final Exam.
• To show you which topics have already been covered in Term 1/Term 2 and where you
can review them.
• To include new content and case studies from the Record and 2023/2024 Final papers
for you.
• To make sure you don't miss any possible exam question.
Good luck: Juffrou Ansie
@Juffrou_Ansie
, 2
Content
1. Map work and tour planning 2
2. Tour budgets 7
3. Health and Safety 8
4. Travel Documentation and Customs 8
5. World time zones and Daylight Saving Time (DST) 8
6. Local, regional and international tourism (market share) 17
7. Foreign exchange and currencies 24
8. International payment methods 26
9. Sustainable and responsible tourism 30
10. World Heritage Sites in South Africa 32
11. Customer feedback and satisfaction strategies 37
12. Professional image, service ethics and conditions of employment 39
Map work and tour planning
Review your L1 notes.
CASE STUDYNSC NOVEMBER: TOURISM 2019
@Juffrou_Ansie
, 3
The Springbok team's flight will depart from OR Tambo International Airport to Haneda
Airport in Tokyo on 8 September 2019 at 20:00. After 12 hours, they will arrive at Hong
Kong Airport for a 2 hour and 30-minute layover. From there, they will fly another 3 hours
to their destination.
Calculate the total flying time for the Springbok team.
Calculate the time and date of the Springbok team's arrival in Tokyo.
The match between the Springboks and New Zealand promises to be one of the
highlights of the World Cup tournament. Calculate the time and date that people in
South Africa can watch the match live.
@Juffrou_Ansie
, 4
England plays France on 12 October at 17:15 (local time). Calculate the time and date
that people in London can watch the match live. The United Kingdom uses daylight
saving time from 31 March to 27 October.
____________________________________________
@Juffrou_Ansie
Tourism
Grade 12
FINAL EXAM
2025
Study notes
These notes have been compiled using the following articles from: NSS/ SACI NOV 2019,
NSS/ SACI NOV 2020, NSS/ SACI NOV 2021, NSS/ SACI NOV 2022, NSS/ SACI NOV 2023
& NSS/ SACI NOV 2024.
This information/answers come from the memoranda (there are more possible answers).
Some information is repeated - I want to show you the different ways the same information
is asked. I encourage you to answer the calculation/illustration questions.
To make optimal use of this document, you must learn/revise the study notes for Term 1, 2
and Record – examination, contact to purchase the full year
package.
Note: Some questions in the exam require you to write your answer in paragraph
format. In these notes, the answers are presented pointwise so that you can learn and
memorize them more easily. Use the points to write a flowing paragraph in the exam.
Purpose of this document:
• To be your complete revision guide for the 2025 Final Exam.
• To show you which topics have already been covered in Term 1/Term 2 and where you
can review them.
• To include new content and case studies from the Record and 2023/2024 Final papers
for you.
• To make sure you don't miss any possible exam question.
Good luck: Juffrou Ansie
@Juffrou_Ansie
, 2
Content
1. Map work and tour planning 2
2. Tour budgets 7
3. Health and Safety 8
4. Travel Documentation and Customs 8
5. World time zones and Daylight Saving Time (DST) 8
6. Local, regional and international tourism (market share) 17
7. Foreign exchange and currencies 24
8. International payment methods 26
9. Sustainable and responsible tourism 30
10. World Heritage Sites in South Africa 32
11. Customer feedback and satisfaction strategies 37
12. Professional image, service ethics and conditions of employment 39
Map work and tour planning
Review your L1 notes.
CASE STUDYNSC NOVEMBER: TOURISM 2019
@Juffrou_Ansie
, 3
The Springbok team's flight will depart from OR Tambo International Airport to Haneda
Airport in Tokyo on 8 September 2019 at 20:00. After 12 hours, they will arrive at Hong
Kong Airport for a 2 hour and 30-minute layover. From there, they will fly another 3 hours
to their destination.
Calculate the total flying time for the Springbok team.
Calculate the time and date of the Springbok team's arrival in Tokyo.
The match between the Springboks and New Zealand promises to be one of the
highlights of the World Cup tournament. Calculate the time and date that people in
South Africa can watch the match live.
@Juffrou_Ansie
, 4
England plays France on 12 October at 17:15 (local time). Calculate the time and date
that people in London can watch the match live. The United Kingdom uses daylight
saving time from 31 March to 27 October.
____________________________________________
@Juffrou_Ansie
