, MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 – Assignment 4 Answer Guide
Semester 2 – 2025
Due: 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms and
explain briefly. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A high-level process mapping tool used in Six Sigma to
identify and document key elements of a process.
b) TQM – Total Quality Management
A holistic approach to long-term success through
customer satisfaction, involving all members of an
organization in improving processes, products, and
culture.
c) CSF – Critical Success Factor
Essential activities or areas that must be performed well
to achieve the organization’s mission and objectives.
d) KPI – Key Performance Indicator
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 – Assignment 4 Answer Guide
Semester 2 – 2025
Due: 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms and
explain briefly. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A high-level process mapping tool used in Six Sigma to
identify and document key elements of a process.
b) TQM – Total Quality Management
A holistic approach to long-term success through
customer satisfaction, involving all members of an
organization in improving processes, products, and
culture.
c) CSF – Critical Success Factor
Essential activities or areas that must be performed well
to achieve the organization’s mission and objectives.
d) KPI – Key Performance Indicator
