2025 – DUE 8 August 2025; 100% correct solutions
and explanations.
Save your Word document as:
[YourStudentNumber]_S
(Example: 12345678_S.docx)
Question 1(a)
Fishbone (Ishikawa) Diagram: Causes of Membership Decline at
FitNation Gym
You’ll need to insert a fishbone diagram (cause-and-effect diagram) into
your Word document. Here’s a text-based representation with categories
and causes. You should recreate this using SmartArt > Hierarchy >
Horizontal Hierarchy in Word, or draw shapes and arrows manually.
Main Problem:
Membership Decline at FitNation Gym
Root Cause Categories and Contributing Factors:
1. Marketing & Communication
o Ineffective social media campaigns
o Lack of engagement with former members
2. Customer Service
o Slow response to member queries
o Inadequate onboarding experience for new members
3. Facilities & Equipment
o Broken or outdated equipment
o Overcrowded peak hours