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Summary Conflict Management Gr 12

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conflict management business notes

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1 FACT
2 WHY
3 GG

Team C how
Dynamics things work together )
Team work da Conflict
[*
Conflict in teams often arises to work .




allocation


someone
Role overload

Occurs when one member C often
willingly ) takes
than with
L .
on

Role
more
Conflict
work
they can cope .




-
When more than one member wants a certain role ,

usually the leader role
-
Trust .
:
doesn't trust their teammate in a certain role
,

and so want to take it over .




to Role ambiguity
-

Occurs due to lack of clarity between roles that members
play .




Conflict management
CONFICT MUST CALL
BE
] MANAGED AND RESOLVED

[ *
synergy synchronised energy
:


Together , people will acheiue than separately
-
more .




FunctionalVs.dysfy#afct
Functional
to conflict :
non stimulate creativity use
aggressive
-

,

to brainstorm to come with
a better solution
up .




L •
Dysfunctional conflict people refuse to work
aggressive
:
,
k taste
together ,
the is compromised .

, conflict
Disadvantages
dn
Advantages of


Advantages Disadvantages
Creates of problem If not could lower
awareness managed
-
-


,

stimulates creative Staff morale
thinking
- -

.




Forces to come
up with better -

Could lead to inappropriate
you
ideas behaviour . C explicit language )
May help understand problem
-




better
lead to collaboration where . . . . . . . . . . . .

May
- . . . .




focus is on : Conflict needs to be
working together ,
not the managed d resolved
problem :
May motivate people to
. .


give
-


.
.


input where they previously
. . . . . . . .
. .




felt apathetic C no interest ,)

Reasons for Conflict
C Staff relocation
Change eg new members
'




merge logo change)
1 : .




, ,
,
L • People feel insecure di often resist it C workers )
may resign
.




L . Inevitable bound to happen
-




L less confidence aren't used to it
people
. -
.




Inclusivity k Cultural diversity : C diff countries Rainbow Nation )
2
,
.




to
Acceptance an understanding : we all are different
l• AH need to be accommodated
b.
Differences lead to conflict : due to ignorance
L• ( better
Stereotyping men are
managers )
3
lack of or poor communication
L .
Employees are informed : rely on informal grapevine rumours
unsure or not

Uncertainty regarding expectations 4 poor job descriptions
L . :


Poor
poor listening skills 1
L• communication be a result of :
may
Communication barrier a too hierarchal structure or
-

poorly
defined structure lead to uncertainty on who is responsible Iahowed
may
to do certain tasks .

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