Operations management
Part Two
Designing the operation
Chapter 6
Process design
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Key questions
In Chapter 6 – Process design – Slack et al. identify the
following key questions…
What is process design?
What should be the objectives of process design?
How do volume and variety affect process design?
How are processes designed in detail?
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
, Nature and purpose of the design activity
Products, services and the processes which produce
them all have to be designed.
Decisions taken during the design of a product or
service will have an impact on the decisions taken
during the design of the process which produces those
products or services and vice versa.
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
Part Two
Designing the operation
Chapter 6
Process design
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Key questions
In Chapter 6 – Process design – Slack et al. identify the
following key questions…
What is process design?
What should be the objectives of process design?
How do volume and variety affect process design?
How are processes designed in detail?
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
, Nature and purpose of the design activity
Products, services and the processes which produce
them all have to be designed.
Decisions taken during the design of a product or
service will have an impact on the decisions taken
during the design of the process which produces those
products or services and vice versa.
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
