WGU D253 - TASK 2: Becoming an Effective Values-Based
Leader |Latest Update with Complete Solution
Name: Erica Wehr
Student ID: XXXXXXX
1. Good..afternoon,..team;..as..many..of..you..know..from..our..last..meeting..with..HR,..I..a
m..your..new..customer..service..manager...I'm..excited..to..work..with..both..familiar..and
..new..faces..along..this..new..journey...Previously..at..my..last..job,..I..was..a..clinic..coord
inator..at..an..orthodontic..office...During..that..time,..I..worked..hard..daily..to..uphold..my
self..and..others..with..integrity...In..the..dental..field,..there..are..many..dentists..who..ma
ke. . unethical..decisions...As..their..clinic..coordinator,..you..must..be..upfront..and..hone
st..with..the..patients..when..there..is..a..situation..that..could..lead..to..more..harm..than..
good..for..their..dental..and..overall..health...The..former..orthodontist..I..worked..for..was
..quoting..a..patient..for..braces...Since..they..had..not..had..a..regular..dental..checkup..i
n..over..10..years,..I..approached..the..orthodontist..after..the..patient..left..and..stated..th
at..it..would..be..unethical..to..treat..that..patient..with..braces..until..they..had..a..regular..d
ental..checkup..and..were..cleared..for..treatment...At..Corollary..Marketing,..integrity..is.
.one..of..our..company..values...As..your..new..customer..service..manager,..I..will..never..
ask..you..to..do..anything..I..would..not..do..myself..as..an..ethical..leader.
2. As..your..new..customer..service..manager,..I..will..always..help..promote..emotional..a
wareness..to..my..team...In..this..complex..customer..service-
based..business,..emotions..can..arise..at..any..moment,..but..proper..training..and..self-
awareness..will..help..you..respond..to..conflict..in..the..correct..and..positive..manner...F
or..example,..I..noticed..one..of..my..employees..snapping..at..customers..all..morning,..
so..in..turn,..in..between..calls,..I..pulled..them..aside..and..had..another..employee..take.
.over..so..I..could..see..why..they..were..frustrated..and..ask..them..what..I..could..do..to..h
elp.
3. One..of..the..elements..of..self-
management..that..my..team..and..I..will..use..in..our..daily..interactions..is..adaptability..
.If..I..can..adapt..to..any..issue..that..may..arise,..it..will..help..keep..us..on..task..and..movi
ng..forward..to..our..desired..goal..for..the..company...For..my..team,..adapting..to..an..up
set..customer..or..needing..to..cover..for..someone..who..may..be..out..sick..and..take..on.
.their..call..load..or..share..it..with..other..coworkers..allows..us..to..work..as..a..team...Bei
ng..able..to..adapt..will..allow..for..more..open..communication..between..my..team..and.
.myself.
4. One..way..we..will..strive..to..improve..our..social..awareness..at..work..is..to..implement..
our..active..listening..skills...Being..an..active..listener..helps..us..improve..our..empathy..
Leader |Latest Update with Complete Solution
Name: Erica Wehr
Student ID: XXXXXXX
1. Good..afternoon,..team;..as..many..of..you..know..from..our..last..meeting..with..HR,..I..a
m..your..new..customer..service..manager...I'm..excited..to..work..with..both..familiar..and
..new..faces..along..this..new..journey...Previously..at..my..last..job,..I..was..a..clinic..coord
inator..at..an..orthodontic..office...During..that..time,..I..worked..hard..daily..to..uphold..my
self..and..others..with..integrity...In..the..dental..field,..there..are..many..dentists..who..ma
ke. . unethical..decisions...As..their..clinic..coordinator,..you..must..be..upfront..and..hone
st..with..the..patients..when..there..is..a..situation..that..could..lead..to..more..harm..than..
good..for..their..dental..and..overall..health...The..former..orthodontist..I..worked..for..was
..quoting..a..patient..for..braces...Since..they..had..not..had..a..regular..dental..checkup..i
n..over..10..years,..I..approached..the..orthodontist..after..the..patient..left..and..stated..th
at..it..would..be..unethical..to..treat..that..patient..with..braces..until..they..had..a..regular..d
ental..checkup..and..were..cleared..for..treatment...At..Corollary..Marketing,..integrity..is.
.one..of..our..company..values...As..your..new..customer..service..manager,..I..will..never..
ask..you..to..do..anything..I..would..not..do..myself..as..an..ethical..leader.
2. As..your..new..customer..service..manager,..I..will..always..help..promote..emotional..a
wareness..to..my..team...In..this..complex..customer..service-
based..business,..emotions..can..arise..at..any..moment,..but..proper..training..and..self-
awareness..will..help..you..respond..to..conflict..in..the..correct..and..positive..manner...F
or..example,..I..noticed..one..of..my..employees..snapping..at..customers..all..morning,..
so..in..turn,..in..between..calls,..I..pulled..them..aside..and..had..another..employee..take.
.over..so..I..could..see..why..they..were..frustrated..and..ask..them..what..I..could..do..to..h
elp.
3. One..of..the..elements..of..self-
management..that..my..team..and..I..will..use..in..our..daily..interactions..is..adaptability..
.If..I..can..adapt..to..any..issue..that..may..arise,..it..will..help..keep..us..on..task..and..movi
ng..forward..to..our..desired..goal..for..the..company...For..my..team,..adapting..to..an..up
set..customer..or..needing..to..cover..for..someone..who..may..be..out..sick..and..take..on.
.their..call..load..or..share..it..with..other..coworkers..allows..us..to..work..as..a..team...Bei
ng..able..to..adapt..will..allow..for..more..open..communication..between..my..team..and.
.myself.
4. One..way..we..will..strive..to..improve..our..social..awareness..at..work..is..to..implement..
our..active..listening..skills...Being..an..active..listener..helps..us..improve..our..empathy..
