ASSIGNMENT 02 PYC4810 Psychology of Work 2019 (Mark: 90%)

PSYCHOLOGY OF WORK (PYC4810/2019)

ASSIGNMENT 02

UNIQUE NUMBER 800845

K L CONROY

64124655




THE ROLE OF COMMUNICATION IN ORGANISATIONS




K L CONROY - PYC4810/2019 - STUDENT NUMBER: 64124655 - ASSIGNMENT 02 - Page 1

, TABLE OF CONTENTS

1. INTRODUCTION AND BACKGROUND……………………………………………...

1.1 Nature of the Report……………………………………………………………….

1.2 Organisation’s Background…………………………………………………………………..

1.3 Respondent’s Background………………………………………………………………..

1.4 Interview procedure………………………………………………………………………..

2. DISCUSSION OF COMMUNICATION CHALLENGES AND IMPROVING THE
COMMUNICATION PROCESS…………………….………………......................

2.1 Supportive communication…………………………………………………………….

2.2 Communication and feedback between the different levels of the organisation……………..

2.3 Information overload………………………………………………………………

2.4 Rumors………………………………………………………………………….

2.5 Distortion and omission of information…………………………………………………..

2.6 Jargon and acronym usage…………………………………………………………………..

2.7 Managerial inconsistencies ……………………………………………………………….

2.8 Listening skills…………………………………………………………………………

2.9 Differences in communication between genders…………………………………

2.10 Differences in communication between cultures……………………………….

2.11 Verbal and non-verbal communication……………………………………………….

2.12 MUM effect………………………………………………………………………..

3.CONCLUSION………………………………………………………………

REFERENCES ………….………………………………………………………………….

PLAGIARISM DECLARATION ……………………………………………………




K L CONROY - PYC4810/2019 - STUDENT NUMBER: 64124655 - ASSIGNMENT 02 - Page 2