Exam
(elaborations)
AOM4801
Assignment 2
2024 - DUE 27
May 2024•
, Course•
AOM4801 -
Advanced
Operations
Management
(AOM4801)•
Institution•
,University Of
South Africa
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, Exam (elaborations)
AOM4801 Assignment 2 2024 - DUE 27 May 2024
Course
AOM4801 - Advanced Operations Management (AOM4801)
Institution
University Of South Africa
AOM4801 Assignment 2 2024 - DUE 27 May 2024 ;100 % TRUSTED
workings, explanations and solutions. For assistance call or W.h.a.t.s.a.p.p
us on..... 0743275643 ASSIGNMENT 02 (COMPULSORY SUBMISSION)
PLEASE SUBMIT FOR MARKING DUE DATE: 27 MAY 2024 LEARNING
OBJECTIVE The purpose of this assignment is to test your knowledge of
and insight into the contents of part 2 of your prescribed book, “Designing
operations and supply chains”, and the first part of part 3 of your prescribed
book, “Managing operations and supply chains”. The assignment covers
chapter 5 (“Goods and service design”); chapter 6 (“Supply chain design”);
chapter 7 (“Process selection, design, and improvement”); chapter 8
(“Facility and work design”); and chapter 9 (“Forecasting and demand
planning”). 2.1 GOODS AND SERVICE DESIGN
2.1.1 Research and write a short paper (approximately 1.5 typed pages)
advocating for customerfocused design. Note: The section in your
prescribed textbook under the heading “Customer-focused design”
introduces the concept briefly. Your task is to research this subject area
further. Among other sources, your research may include your prescribed
textbook and/or other relevant textbooks and/or articles and/or online
searches. (10)
Title: Advocating for Customer-Focused Design: Enhancing User
Experience and Satisfaction
Introduction:
In today's competitive business landscape, organizations across
industries are increasingly recognizing the importance of
customer-focused design as a strategic approach to product and
service development. Customer-focused design places the needs,
preferences, and experiences of users at the forefront of the
design process, aiming to create products and services that not
only meet but exceed customer expectations. This paper