,Management, 9e (Kinicki)
Chapter 1 The Exceptional Manager: What You Do, How You Do It
1) At times, to be efficient in management means NOT using resources in the most cost-effective
way.
Answer: FALSE
Explanation: Efficiency is the means of attaining the organization's goals. To be efficient means
to use resources such as people, money, and raw materials wisely and cost-effectively.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
Answer: FALSE
Explanation: The first challenge of a manager is to manage for competitive advantage. This
means an organization must stay ahead in four areas: (1) being responsive to customers, (2)
innovation, (3) quality, and (4) efficiency.
Difficulty: 1 Easy
Topic: Competitive Advantage
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
3) Innovation in business is defined as seeking ways to deliver less costly goods but in similar
ways, maintaining employee morale.
Answer: FALSE
Explanation: Finding ways to deliver new or better goods or services is called innovation.
Difficulty: 1 Easy
Topic: Competitive Advantage
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
1
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,4) Telecommuting has been found to enhance employee satisfaction and performance.
Answer: TRUE
Explanation: Research has shown that telecommuting enhances employee performance and
satisfaction.
Difficulty: 1 Easy
Topic: Virtual Office
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
5) Jorge is developing a new employee schedule for his landscaping business due to the increase
in customer calls during the summer. While doing this, Jorge is involved in organizing.
Answer: TRUE
Explanation: Organizing is defined as arranging tasks, people, and other resources to
accomplish the work.
Difficulty: 2 Medium
Topic: Organizing
Learning Objective: 01-02: List the four principle functions of a manager.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
on meeting with those managers to discuss corrective action; this process is the controlling
managerial function.
Answer: TRUE
Explanation: Controlling is defined as monitoring performance, comparing it with goals, and
taking corrective action as needed.
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02: List the four principle functions of a manager.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
2
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic long-
term decisions about her company's overall direction, and she creates the overall corporate goals,
policies, and strategies. In light of these tasks, Tia must be a middle manager.
Answer: FALSE
Explanation: Top managers make long-term decisions about the overall direction of the
organization and establish the company's objectives, policies, and strategies for it.
Difficulty: 2 Medium
Topic: Top-Level Management
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
Answer: TRUE
Explanation: Middle managers implement the policies and plans of the top managers above
them and supervise and coordinate the activities of the first-line managers below them. Titles
might include plant manager, district manager, and regional manager, among others. In the
nonprofit world, middle managers may have titles such as clinic director, dean of student
services, and the like.
Difficulty: 2 Medium
Topic: Middle-Level Management
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
9) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical,
and critical.
Answer: FALSE
Explanation: According to management scholar Henry Mintzberg, managers play three roles—
interpersonal, informational, and decisional.
Difficulty: 1 Easy
Topic: Managerial Roles
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
3
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 1 The Exceptional Manager: What You Do, How You Do It
1) At times, to be efficient in management means NOT using resources in the most cost-effective
way.
Answer: FALSE
Explanation: Efficiency is the means of attaining the organization's goals. To be efficient means
to use resources such as people, money, and raw materials wisely and cost-effectively.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
2) Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
Answer: FALSE
Explanation: The first challenge of a manager is to manage for competitive advantage. This
means an organization must stay ahead in four areas: (1) being responsive to customers, (2)
innovation, (3) quality, and (4) efficiency.
Difficulty: 1 Easy
Topic: Competitive Advantage
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
3) Innovation in business is defined as seeking ways to deliver less costly goods but in similar
ways, maintaining employee morale.
Answer: FALSE
Explanation: Finding ways to deliver new or better goods or services is called innovation.
Difficulty: 1 Easy
Topic: Competitive Advantage
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
1
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,4) Telecommuting has been found to enhance employee satisfaction and performance.
Answer: TRUE
Explanation: Research has shown that telecommuting enhances employee performance and
satisfaction.
Difficulty: 1 Easy
Topic: Virtual Office
Learning Objective: 01-06: Identify the seven challenges faced by most managers.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
5) Jorge is developing a new employee schedule for his landscaping business due to the increase
in customer calls during the summer. While doing this, Jorge is involved in organizing.
Answer: TRUE
Explanation: Organizing is defined as arranging tasks, people, and other resources to
accomplish the work.
Difficulty: 2 Medium
Topic: Organizing
Learning Objective: 01-02: List the four principle functions of a manager.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
on meeting with those managers to discuss corrective action; this process is the controlling
managerial function.
Answer: TRUE
Explanation: Controlling is defined as monitoring performance, comparing it with goals, and
taking corrective action as needed.
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02: List the four principle functions of a manager.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
2
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic long-
term decisions about her company's overall direction, and she creates the overall corporate goals,
policies, and strategies. In light of these tasks, Tia must be a middle manager.
Answer: FALSE
Explanation: Top managers make long-term decisions about the overall direction of the
organization and establish the company's objectives, policies, and strategies for it.
Difficulty: 2 Medium
Topic: Top-Level Management
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
Answer: TRUE
Explanation: Middle managers implement the policies and plans of the top managers above
them and supervise and coordinate the activities of the first-line managers below them. Titles
might include plant manager, district manager, and regional manager, among others. In the
nonprofit world, middle managers may have titles such as clinic director, dean of student
services, and the like.
Difficulty: 2 Medium
Topic: Middle-Level Management
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
9) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical,
and critical.
Answer: FALSE
Explanation: According to management scholar Henry Mintzberg, managers play three roles—
interpersonal, informational, and decisional.
Difficulty: 1 Easy
Topic: Managerial Roles
Learning Objective: 01-03: Describe the levels and areas of management.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
3
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
