Summary
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- Course
- General Management (MNG2601)
- Institution
- University Of South Africa (Unisa)
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lOMoARcPSD|9942559MNG2601-Revision - MNG2601-Revision
general managemet (University of South Africa)
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REVISION QUESTIONS AND ANSWERS
1. Managers at all levels of the organisation need three management
skills, but they need it in different proportions from level to level.
Middle-level managers must have the ability to …………………….. top-
level managers must have the ability to ………….. and lower-level
managers must have the ability to …………….
a) perform jobs such as data entry in a computer
b) see things as a whole and the interrelationship of their parts
c) get employees to achieve organisational goals
1. b, a, c
2. b, c, a
3. a, b, c
4. c, b, a
2. The management process comprises four management functions,
which managers perform in a specific sequence.
Select an example of each management function and list it in the
correct sequence.
a) conduct a job interview to fill a vacant position
b) determine how many units must be produced during a shift
c) praise an employee for reaching his sales target
d) adjust the budget to reflect an increase in wages
1. a, b, c, d
2. b, a, c, d
3. c, b, d a
4. d, c, b, a
3. Match each situation in column A with an appropriate management role
in column B.
COLUMN A COLUMN B
Situation Management role
a discuss the organisation's offer e decisional
on a wage increase
with union representatives
b read the Business Day first f interpersonal
thing in the morning
c develop new total quality g informational
management techniques
d have a mentoring session with
an employee
1. ae bf cg de
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2. ef bg ce df
3. ag be cf dg
4. ef bg ce dg
Question 4 - 7
The following statements pertain to the evolution of management theory.
Answer the questions that follow.
a) A famous series of studies, known as the Hawthorne studies, gave
momentum to this perspective on management.
b) This researcher was a mechanical engineer and he studied the work of
individual workers to discover exactly how they performed their tasks.
c) According to this approach, certain disabilities can cripple an
organisation.
d) This perspective on management comprises management science and
operations research.
e) This approach views an organisation as a group of interrelated parts
with a single purpose: to remain in balance.
f) This famous researcher based his model on legal authority, which
stems from rules and other controls that govern an organisation in its
pursuit to achieve goals.
g) The basic premise of this approach is that the application of
management principles depends on a particular situation that a
manager faces at a given time.
h) Hammer and Champy are experts in this approach that entails a
significant reassessment of a particular organisation.
i) This approach to management grew out of the need to find guidelines
for managing complex organisations such as factories.
4. Statement ……………….. refers to the human relations movement,
statement ……………. refers to the learning organisation and
statement………………. refers to the administrative approach to
management.
1. a, b, e
2. b, f, i
3. a, c, i
4. d, g, h
5. The three management theories that comprise the classical approach
to management are described in statements
1. a, c, i
2. b, f, i
3. c, d, g
4. i, h, e
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6. Statement ………………. describes the contingency approach to
management and statement ……………… describes the qualitative
approach to management.
1. a, b
2. g, d
3. c, b
4. e, f
7. Statement ………………. refers to Max Weber's approach to
management, while statement ……………. refers to ………… Peter
Senge's perspective.
1. a, b
2. b, g
3. f, c
4. f, b
8. The main difference between the behavioural approach to leadership
and the contingency approach to leadership is that …………….
1. one focuses on the characteristics of leaders, whilst the other
one focuses on the situation
2. one focuses on what the leader does and the other one
focuses on the fit between a leader's style and the situation
3. the one focuses on the task and the other on the relationship of
the leader and follower
4. one focuses on initiating structure and the other on
consideration
9. All managers have the right to insist that employees do their work and
some leaders also have personal characteristics that make their
subordinates want to follow them.
The two types of power referred to above are ……………
1. legitimate and expert
2. reward and referent
3. legitimate and referent
4. referent and charismatic
10. Managers should provide the necessary direction and support to
ensure that employees' goals are in line with those of the organisation.
The researcher identified four leadership behaviours directive,
supportive, participative and achievement-oriented, which managers
can use in different situations.
The description above refers to ………….. theory of leadership.
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