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Summary Chapter 2

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Summary BPM Chapter 2.

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  • Hoofdstuk 2
  • September 5, 2016
  • 6
  • 2015/2016
  • Summary
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Hoofdstuk 2: Process Identification

Process identification focus on key business processes. Consists two phases:

- Designation (het begrijpen van de verschillende processen)
- Evaluation (prioritering van de verschillende processen)

In practice: identify processes that are worthwhile to manage, e.g. to redesign or to support with
workflow technology.



Phase 1: Designation

Goal: gain understanding of the major processes and their inter-relationships.

How to determine the most important, independent processes?
Issue: What level of process should I take?

Are there only three business processes in all organisations?
1. Development of new products/services
2. Delivering products to customers
3. Managing customer relationships

We have to categorize processes (Porter’s value chain)




Criteria:
- Impact
- Manageability
- Identify narrow and broad processes
o Narrow process: detail, no overview
o Broad process: overview, no detail
o A narrow process is mostly a sub-process

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