Business Studies Grade 10 2022.
What is teamwork?
This is an instinct; it’s to work collectively, which increases efficiency compared to working
independently.
In a Team together everyone can achieve more. (TEAM)
Working together
Having a diverse team will mean that the members will have more heated discussions and
better general brainstorming because different people have different ideas. This diversity will
allow more creativity.
Conflict may also occur, but it is good to be adaptable and accommodate others to avoid
this.
Two types of teams
Formal teams
Created by management created to reach the organisational goal.
Informal teams
Groups of people that come together through a common interest or shared goal are often
fiercely loyal to one another and follow their own code of conduct. They will manage
themselves.
Allocating team roles
Leading cause of conflict is when there is a lack of clarity in roles of more than one leader
ect.
Method for allocating team roles (LTCD)
Leader Directs the group (anyone in management)
Thinker Creative has ideas for the group. Innovates and is creative. (Marketing, logistics,
looks at efficiency)
Carer Motivates the team ensures everyone involved is happy. They may have another role
within the company but this is their personality. Maybe someone in HR?
Doer Takes instructions from the leader. This is the most populus group and they get tasks
done.
Some aspects when allocating team roles
● The aim of the team
● Size of the team
● Expected life span (How long are there in place for)
● Strengths and weaknesses of each member (A Puzzle)
● The available resources (Capital, Equipment ect.)
● Accountability
1
,Identifying and working towards common goals
Members need to pull in one direction,Individuals must put the team before themselves,
Team leader sets the goals
Primary goals
Main aim and if often why the team was put together in the first place.
Secondary goals
Usually subsets of the main goal or are on the road towards achieving the primary goals.
Understanding the team process.
DIfferent steps the team goes through from start to finish.
5 Steps
1. Forming unrelated Members come together either by themselves or allocated. For a
primary goal.
2. Stroming, Most volatile, most tension team members need to find their roles there
are ideas, discussions and disagreements all take part of the creative process.
(Brainstorming) everyone gets hidden agenda’s out.
3. Norming “Calm after the storm” The team starts to gel and begin working towards
the primary goal.Team briefing occurs and the team members will be assigned their
roles by the leader and specifies aims and sets up working methods.
4. Performing Actual work is done, people collaborate and compete, the group is
working on the goal members may create sub teams to debate further sections of the
task.
5. Adjourning The disbanding of the team when the task is completed or realisation the
task will not be completed.
● Mourning Can take place when a task is successful or unsuccessful.
Members will need to ask questions before disbanding of success members
would celebrate during this time.
● Transforming team might restart for another goal this time with new
members and a new goal.
Conflict Management.
Conflict is a disagreement between ideas, principles or people.
Conflict may be positive or negative
2 types of conflict
● Functional Conflict. Non-aggressive conflict stimulates creativeity and allows ideas to
flow.
2
, ● Dysfunctional Conflict This is an aggressive type of disagreement where no
compromise can be found this hampers the work on the task as well as future
relations between the two parties.
Both types must be resolved
Functional must be resolved by compromising on the plan
Dysfunctional must be resolved with the four step process
Conflict resolution process
1. Negotiation, Two parties sit down to make a compromise on their own.
2. Conciliation, Third person enters the negotiation so that both parties get to
speak equally.
3. Mediation, the third person gets more involved and gives advice but the
decision still sits with the two parties.
4. Abbreviation, The third person will need to make a judgement on the final
decision.
Synergy
● Synchronized Energy
● The ultimate aim of team work.
● Collectively the team does better together than individually.
● Often given as 1+1=3
Factors Affecting relationships in teams
● Prejudice, people that assume others with a certain type of personality fit a certain mould.
● Belfiefs, People's beliefs that are grounded in them since childhood nationality and religious
views.
● Values, such as honesty and integrity important in forming a business vision and mission.
● Diversity, Embracing this is the most crucial step , MANAGING DIVERSITY IS NOT ABOUT
ERADICATING DIFFERENCES, IT IS ABOUT CELEBRATING THEM, AND USING THEM
TO STIMULATE CREATIVITY.
Team performance criteria
In order for a team to work effectively it’s important the team works in a processed and
planned way. (Goal-setting, deadlines etc.)
The criteria
1. Planning
2. Execution
3. Review
4. Documentation
Planning
3
, The process of discussion, brainstorming and thinking of the task at hand in order to decide
what will be done and what resources are needed.
This may included the setting up of a team.
Issues to be assed
● Team size and skills needed
● Goal setting
● Deadlines
● Resources required.
Execution
This is where the plan is put into place.
The team process, forming storming ect.
What to consider in the faze
● Cohesion of team members (Conflicts)
● Commitment, work ethic will they work together?
● Leadership ability, motivation and communication.
● The flexibility of the team can the cope with conflict or problems.
● The ability of the team members to align individual goals to team goals.
Review
Check the process regularly against the goals that have been set.
What to consider during this phase.
● Time lines
● Budgets
● Motivation of the team members
● The usage and the effectiveness of resources.
AT the end of the task you will need to consolidate and wrap up the process and look at the
lessons learned.
Documentation
Depending on the type of task Documentation forms as an integral part of the process.
This might include
● Meeting minutes
● Budgets
● Memorandums
Conclusion
● Plan and Think carefully about teams
● Set goals
● Work towards a common goals
● Not all conflict is bad.
4
What is teamwork?
This is an instinct; it’s to work collectively, which increases efficiency compared to working
independently.
In a Team together everyone can achieve more. (TEAM)
Working together
Having a diverse team will mean that the members will have more heated discussions and
better general brainstorming because different people have different ideas. This diversity will
allow more creativity.
Conflict may also occur, but it is good to be adaptable and accommodate others to avoid
this.
Two types of teams
Formal teams
Created by management created to reach the organisational goal.
Informal teams
Groups of people that come together through a common interest or shared goal are often
fiercely loyal to one another and follow their own code of conduct. They will manage
themselves.
Allocating team roles
Leading cause of conflict is when there is a lack of clarity in roles of more than one leader
ect.
Method for allocating team roles (LTCD)
Leader Directs the group (anyone in management)
Thinker Creative has ideas for the group. Innovates and is creative. (Marketing, logistics,
looks at efficiency)
Carer Motivates the team ensures everyone involved is happy. They may have another role
within the company but this is their personality. Maybe someone in HR?
Doer Takes instructions from the leader. This is the most populus group and they get tasks
done.
Some aspects when allocating team roles
● The aim of the team
● Size of the team
● Expected life span (How long are there in place for)
● Strengths and weaknesses of each member (A Puzzle)
● The available resources (Capital, Equipment ect.)
● Accountability
1
,Identifying and working towards common goals
Members need to pull in one direction,Individuals must put the team before themselves,
Team leader sets the goals
Primary goals
Main aim and if often why the team was put together in the first place.
Secondary goals
Usually subsets of the main goal or are on the road towards achieving the primary goals.
Understanding the team process.
DIfferent steps the team goes through from start to finish.
5 Steps
1. Forming unrelated Members come together either by themselves or allocated. For a
primary goal.
2. Stroming, Most volatile, most tension team members need to find their roles there
are ideas, discussions and disagreements all take part of the creative process.
(Brainstorming) everyone gets hidden agenda’s out.
3. Norming “Calm after the storm” The team starts to gel and begin working towards
the primary goal.Team briefing occurs and the team members will be assigned their
roles by the leader and specifies aims and sets up working methods.
4. Performing Actual work is done, people collaborate and compete, the group is
working on the goal members may create sub teams to debate further sections of the
task.
5. Adjourning The disbanding of the team when the task is completed or realisation the
task will not be completed.
● Mourning Can take place when a task is successful or unsuccessful.
Members will need to ask questions before disbanding of success members
would celebrate during this time.
● Transforming team might restart for another goal this time with new
members and a new goal.
Conflict Management.
Conflict is a disagreement between ideas, principles or people.
Conflict may be positive or negative
2 types of conflict
● Functional Conflict. Non-aggressive conflict stimulates creativeity and allows ideas to
flow.
2
, ● Dysfunctional Conflict This is an aggressive type of disagreement where no
compromise can be found this hampers the work on the task as well as future
relations between the two parties.
Both types must be resolved
Functional must be resolved by compromising on the plan
Dysfunctional must be resolved with the four step process
Conflict resolution process
1. Negotiation, Two parties sit down to make a compromise on their own.
2. Conciliation, Third person enters the negotiation so that both parties get to
speak equally.
3. Mediation, the third person gets more involved and gives advice but the
decision still sits with the two parties.
4. Abbreviation, The third person will need to make a judgement on the final
decision.
Synergy
● Synchronized Energy
● The ultimate aim of team work.
● Collectively the team does better together than individually.
● Often given as 1+1=3
Factors Affecting relationships in teams
● Prejudice, people that assume others with a certain type of personality fit a certain mould.
● Belfiefs, People's beliefs that are grounded in them since childhood nationality and religious
views.
● Values, such as honesty and integrity important in forming a business vision and mission.
● Diversity, Embracing this is the most crucial step , MANAGING DIVERSITY IS NOT ABOUT
ERADICATING DIFFERENCES, IT IS ABOUT CELEBRATING THEM, AND USING THEM
TO STIMULATE CREATIVITY.
Team performance criteria
In order for a team to work effectively it’s important the team works in a processed and
planned way. (Goal-setting, deadlines etc.)
The criteria
1. Planning
2. Execution
3. Review
4. Documentation
Planning
3
, The process of discussion, brainstorming and thinking of the task at hand in order to decide
what will be done and what resources are needed.
This may included the setting up of a team.
Issues to be assed
● Team size and skills needed
● Goal setting
● Deadlines
● Resources required.
Execution
This is where the plan is put into place.
The team process, forming storming ect.
What to consider in the faze
● Cohesion of team members (Conflicts)
● Commitment, work ethic will they work together?
● Leadership ability, motivation and communication.
● The flexibility of the team can the cope with conflict or problems.
● The ability of the team members to align individual goals to team goals.
Review
Check the process regularly against the goals that have been set.
What to consider during this phase.
● Time lines
● Budgets
● Motivation of the team members
● The usage and the effectiveness of resources.
AT the end of the task you will need to consolidate and wrap up the process and look at the
lessons learned.
Documentation
Depending on the type of task Documentation forms as an integral part of the process.
This might include
● Meeting minutes
● Budgets
● Memorandums
Conclusion
● Plan and Think carefully about teams
● Set goals
● Work towards a common goals
● Not all conflict is bad.
4
