Quality Quality Control Quality Assurance Quality Management Quality Performance
Refers to good-
services ability Ensures desired Check carried after Refer to technique Performance each
satisfy the specific quality met by production process used improve quality department specified
need inspecting final Ensures standards Used for standards.
Efficiency and the product. met at every stage accountability within Departments work
ability to provide Checking raw Aimed at right the business function together towards
effective outcome material and first time and prevent Aims quality of goods same quality
without too many workmanship is high mistakes is consistent and standards
delays quality achieves consistency Quality is measured
Includes setting through physical
target + taking products and surveys
corrective measures
Quality Control Quality Assurance Quality Management Quality Performance
Inspection of final Carried out during and Technique used to design Total performance of each
product ensure after production to improve quality of department measured against
standards are meet process standards met product specific standard
@ every stage
Used for accountability Obtained if work together
Setting target and Process aimed getting towards same standard
corrective measures right first time Aims to ensure quality
consistent Quality measured through
Checking raw material Building in of quality as physical product
and workmanship high opposed to checking for
standards maintained
Quality of Performance Total
Quality Management
Refers to good-
services ability Ensures desired Check carried after Refer to technique Performance each
satisfy the specific quality met by production process used improve quality department specified
need inspecting final Ensures standards Used for standards.
Efficiency and the product. met at every stage accountability within Departments work
ability to provide Checking raw Aimed at right the business function together towards
effective outcome material and first time and prevent Aims quality of goods same quality
without too many workmanship is high mistakes is consistent and standards
delays quality achieves consistency Quality is measured
Includes setting through physical
target + taking products and surveys
corrective measures
Quality Control Quality Assurance Quality Management Quality Performance
Inspection of final Carried out during and Technique used to design Total performance of each
product ensure after production to improve quality of department measured against
standards are meet process standards met product specific standard
@ every stage
Used for accountability Obtained if work together
Setting target and Process aimed getting towards same standard
corrective measures right first time Aims to ensure quality
consistent Quality measured through
Checking raw material Building in of quality as physical product
and workmanship high opposed to checking for
standards maintained
Quality of Performance Total
Quality Management
