Chapter 11 - Complete the statements - Questions
1. ___________ is inevitable if a company is to remain competitive in the
turbulent business environment of today.
2. Dawson identified two types of triggers that will result in change in the
organisation, these are (a) ______________ and (b)
_________________.
3. From the triggers of change it can be derived that change is not a (a)
____________ process but a (b) ______________ process taking place
over time from a present state of an organisation to a future stage.
4. Individuals and organisations only put up barriers when they perceive
change to be threatening. They therefore react to the (a) ____________
and not the (b)_________.
5. According to Gilley et al, common barriers to change can be rooted in
three main areas namely: (1) in the organisation (a) ________________,
(2)_______________/ management and (3) the (c) ___________
dimension.
6. Two of the possible causes of resistance to change under the human
dimension include:
- the change has unacceptable (a) ____________ costs
- rewards are not (b) ____________
7. Symptoms of resistance to change include (a)______________,
(b)____________, (c)____________, (d)______________,
(e)_________________, (f)______________, (g)_______________,
(h)_____________ and (i)______________.
8. Change managers need to possess certain skills if they are to function
effectively and efficiently; these can include: (a) __________________
relationship skills, (b)_______________ skills, (c) _________________
skills, (d) _________________ skills, (e) ________________ skills and (f)
_______________ skills.
9. According to Higgs & Rowland managers should possess the following
eight change management competencies in order to be successful.
Change (a)___________, change (b) ____________, change (c)
____________, change (d) ___________, change (e) __________,
change (f) ______________, change (g) _____________ and change (h)
_____________.
1
, 10. In the Strategic Organisation Change framework the first question posed
is "Where are we now?" This question can be answered by doing two
things, firstly, to continuously assess the (a) ____________ environment
and secondly to understand the (b) _____________ state of the
organisation.
11. The ________ _______ is a term that has been used to characterise an
enterprise where learning is open-ended, takes place at all levels and is
self-questioning.
12. The term ____________ ___________can be used to explain and
quantify learning activities and events taking place within an organisation.
13. According to Marquardt, the learning organisation possesses the ability to
continuously (a)___________, (b)___________ and (c)__________ itself
in response to the changing environment, a vital component for
organisational change.
14. One of the benefits of a learning organisation is that the organisation
anticipates and adapts more readily to _________________ influences.
15. In a learning organisation employees network in an innovative manner that
resembles a community (a) ________________ and (b) _____________
the organisation.
16. Employees in a learning organisation should have uninterrupted access to
(a)_____________ and (b) ________________.
17. In the systems learning organisation model, the technology subsystem
consists of the following two elements, namely managing (a)
_____________ and enhancing (b)____________.
18. In the systems learning organisation model, in the learning subsystem the
learning takes place on three different levels which includes (a)
__________, (b)____________ and (c) _______________.
19. According to the learning subsystem there are five key skills needed for
initiating and maximising learning within a company to attain ultimate
business success, these are (a) ___________ thinking, (b) __________
models, (c) _____________ mastery, (d) _____________ learning and (e)
_______________.
20. In the learning subsystem the speed, (a) ______________ and (b)
_____________ of learning is extremely important.
2
1. ___________ is inevitable if a company is to remain competitive in the
turbulent business environment of today.
2. Dawson identified two types of triggers that will result in change in the
organisation, these are (a) ______________ and (b)
_________________.
3. From the triggers of change it can be derived that change is not a (a)
____________ process but a (b) ______________ process taking place
over time from a present state of an organisation to a future stage.
4. Individuals and organisations only put up barriers when they perceive
change to be threatening. They therefore react to the (a) ____________
and not the (b)_________.
5. According to Gilley et al, common barriers to change can be rooted in
three main areas namely: (1) in the organisation (a) ________________,
(2)_______________/ management and (3) the (c) ___________
dimension.
6. Two of the possible causes of resistance to change under the human
dimension include:
- the change has unacceptable (a) ____________ costs
- rewards are not (b) ____________
7. Symptoms of resistance to change include (a)______________,
(b)____________, (c)____________, (d)______________,
(e)_________________, (f)______________, (g)_______________,
(h)_____________ and (i)______________.
8. Change managers need to possess certain skills if they are to function
effectively and efficiently; these can include: (a) __________________
relationship skills, (b)_______________ skills, (c) _________________
skills, (d) _________________ skills, (e) ________________ skills and (f)
_______________ skills.
9. According to Higgs & Rowland managers should possess the following
eight change management competencies in order to be successful.
Change (a)___________, change (b) ____________, change (c)
____________, change (d) ___________, change (e) __________,
change (f) ______________, change (g) _____________ and change (h)
_____________.
1
, 10. In the Strategic Organisation Change framework the first question posed
is "Where are we now?" This question can be answered by doing two
things, firstly, to continuously assess the (a) ____________ environment
and secondly to understand the (b) _____________ state of the
organisation.
11. The ________ _______ is a term that has been used to characterise an
enterprise where learning is open-ended, takes place at all levels and is
self-questioning.
12. The term ____________ ___________can be used to explain and
quantify learning activities and events taking place within an organisation.
13. According to Marquardt, the learning organisation possesses the ability to
continuously (a)___________, (b)___________ and (c)__________ itself
in response to the changing environment, a vital component for
organisational change.
14. One of the benefits of a learning organisation is that the organisation
anticipates and adapts more readily to _________________ influences.
15. In a learning organisation employees network in an innovative manner that
resembles a community (a) ________________ and (b) _____________
the organisation.
16. Employees in a learning organisation should have uninterrupted access to
(a)_____________ and (b) ________________.
17. In the systems learning organisation model, the technology subsystem
consists of the following two elements, namely managing (a)
_____________ and enhancing (b)____________.
18. In the systems learning organisation model, in the learning subsystem the
learning takes place on three different levels which includes (a)
__________, (b)____________ and (c) _______________.
19. According to the learning subsystem there are five key skills needed for
initiating and maximising learning within a company to attain ultimate
business success, these are (a) ___________ thinking, (b) __________
models, (c) _____________ mastery, (d) _____________ learning and (e)
_______________.
20. In the learning subsystem the speed, (a) ______________ and (b)
_____________ of learning is extremely important.
2
