MNB1601 ASSIGNMENT MEMOS
2021
written by
Liz
The study-notes marketplace
Buy and sell all your summaries, notes, theses, essays, papers, cases, manuals,
researches, and
many more...
www.stuvia.co.za
, MNB1601 ASSIGNMENT 1 MEMO
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
QUESTION 4
At ORTIA different techniques can be used for capacity planning and control. If ORTIA
decide to use the moving-average demand-forecasting technique, this will
_____________.
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operations-management function
to the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
QUESTION 5
Digital technologies such as the Airplane Information Management System (AIMS) tie
airplane systems together with a microprocessor and software. AIMS is an example of
process technology that performs a variety of tasks that were previously performed
manually. To perform the tasks involved in process technology effectively the
operations manager needs to do certain tasks. How many of the following are such
tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
2021
written by
Liz
The study-notes marketplace
Buy and sell all your summaries, notes, theses, essays, papers, cases, manuals,
researches, and
many more...
www.stuvia.co.za
, MNB1601 ASSIGNMENT 1 MEMO
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
QUESTION 4
At ORTIA different techniques can be used for capacity planning and control. If ORTIA
decide to use the moving-average demand-forecasting technique, this will
_____________.
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operations-management function
to the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
QUESTION 5
Digital technologies such as the Airplane Information Management System (AIMS) tie
airplane systems together with a microprocessor and software. AIMS is an example of
process technology that performs a variety of tasks that were previously performed
manually. To perform the tasks involved in process technology effectively the
operations manager needs to do certain tasks. How many of the following are such
tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
