Business is a place where people interact and trade goods, and services. Management is the form of planning,organising leading and controlling.

Week4 • planning What are the benefits and importance of planning? Planning is the process of deciding in advance on the steps needed to achieve the goal. It focuses on the future and helps guide management in reaching the organisation’s goals and objectives. Effective planning requires understanding the organisation’s current situation so that managers can decide where the organisation should go and best way to get there. Planning involves. Identifying an organisations goals and objectives and developing strategies to achieve them.An effective plan organises the activities of departments, allocates resources sets schedules And tasks and estabilhes performance stardards to measure whether goals are achieved. List the different levels of planning and their characteristics? Planning: helps organisations determine their direction and how they will achieve the vision. Organisations: if the plan fails it negatively affects the organisation and employees including the community. Planning:also involves identifying potential risks and finding ways to manage them.Proper planning helps the organisation. Key resources why planning is important: Provides a foundation for other management functions such as contraining and monitoring performance. Gives the organisation direction and clear sense of purpose . Gives the organisation direction and a clear sense of purpose. Focuses on the future by identifying possible threats and opportunities.Allows managers to analyse different courses of action and their organisations deal with change and es organisations keep up with rapid technological changes. Reduces poor decision making by avoiding reliance on chance. Promotes coordination between different departments. Helps allocate limited and strategic resources effectively and efficiently. Different levels if planning: planning takes place at different levels in an organisation. The three main levels are strategic planning ,tactical planning and operations planning and each level has a different purpose. Strategic planning: Focuses on the overall organisation and the “big picture” At this level, the organisations vision, mission, long term goals and objectives are determined . Strategic plans usually cover several years, for example planning to expand List the difference between goals and objectives? Different levels of management are responsible for different types of gals list them. The importance of goals and objectives. List the smart goals method. What is the planning process? List the key variables to consider before planning? List the steps of the planning process? (9) What are growth strategies? What are defensive strategies? What is diversification strategy? Week 5 • Leadership theories What is leadership? What are motivation theories? List Maslow hierarchy of needs? List Hertzbergs two factor theory? What is an expectancy theory? List the difference between intrinsic rewards an extrinsic rewards. What are the guidelines for motivation? Values vs ownership? What are employees resposiblities? What is the reward system? What is the work environment? What are job characteristics? What are individual characteristics? Difference between leadership and management What is leadership and power? What is legitimate? What are components of effective leadership? What are leadership traits? What traits detail leadership? List the different types of leadership theories and their characteristics? What is leadership development? (8) Week 6 Organising What is organising? What does organising include? What are the goals of organising? What are the reasons for organising? What is the organising process? List the factors of departmentalisation? What are the principles of organizing? What is the difference between authority and delegation? What categories of authority form image? Week7 Control What is control? What is the purpose of control? List the simple idea of control? What is the importance of control? What is control in the management process? What are the different types of management and their control? What are the different types of control? What is Bureaucratic control? What is market control? What is clan control? List the 6 different control step processes and their characteristics? What are the characteristics of effective control? What are the benefits of control? List the key resources for control (5) Week 1 • Business management What is a business? Name two roles in a business? What is business management? Why is it important ? Name two main goals of business? What drives a business ? What is leading ? What is controlling? What are wants and needs? Difference between products and services? What is Maslow Hierarchy of needs? (12) State the two- way relationship between a business and the community.(8) What are the factors of production and their characteristics? Name the 3 business environments and their characteristics? What are economic systems? Describe The traditional economic system Describe the Command economic system Describe the mixed economic system Describe the market economic systems How do economic systems affect the business?8 What are private business organisations What are government organisations? What are non- profit organisations? What is the primary sector? What is the secondary sector? What is the tertiary sector? What is competitive advantage? What are components in the fourth Industrial Revolution ? Identify and explain the major ethical theories?(8) What is the duty based approach? What is the rights approach ? What is the fairness or justice approach ? The divine command approach? What are the core questions of the consequentialist and theories included? What are the core questions of non - consequentialist and theories included? What are the core questions of an Agent centred and the theories included? What are the principles of ethics and their characteristics?(8) What is euthanasia? What is genetic engineering? What is closing? What is abortion? What is surrogacy? What are boundaries of life?