, PUB3721 EXAM PORTFOLIO
SEMESTER 2
DUE DATE: OCTOBER 2026
QUESTION 1:
Communication Skills Needed for Effective Management in the Public Sector
1.1 Project Design
Project design is the process of deciding what a public-sector project wants to achieve
and how it will achieve its goals. A good project should start by identifying the problem
that needs to be solved. Managers should then identify the objectives, activities,
resources, timeframes and people responsible for the project. Situational analysis is
important because it helps managers understand the current situation before making
decisions.
Public-sector projects should also be designed around the needs of citizens. Managers
must consider available resources, possible risks and the expected results of the project.
Monitoring and evaluation should be included during the design stage so that the
organisation can later determine whether the project achieved its objectives (DPME,
2024).
1.2 Communication Principles and Skills
Communication is important in public-sector management because managers need to
give instructions, share information and work with employees and members of the
public. Effective communication should be clear, accurate, respectful and easy to
SEMESTER 2
DUE DATE: OCTOBER 2026
QUESTION 1:
Communication Skills Needed for Effective Management in the Public Sector
1.1 Project Design
Project design is the process of deciding what a public-sector project wants to achieve
and how it will achieve its goals. A good project should start by identifying the problem
that needs to be solved. Managers should then identify the objectives, activities,
resources, timeframes and people responsible for the project. Situational analysis is
important because it helps managers understand the current situation before making
decisions.
Public-sector projects should also be designed around the needs of citizens. Managers
must consider available resources, possible risks and the expected results of the project.
Monitoring and evaluation should be included during the design stage so that the
organisation can later determine whether the project achieved its objectives (DPME,
2024).
1.2 Communication Principles and Skills
Communication is important in public-sector management because managers need to
give instructions, share information and work with employees and members of the
public. Effective communication should be clear, accurate, respectful and easy to
