Def:
managers= all work in organs + are pple
resp for supervising and ensuring organ's
humans and other res well used
management= planning, organising,
leading, control [POLC] of human + other
res to achieve organisational goals
efficiently + effectively
1 of key organs goals = prove goods/services
customers value + desire
What is management
manufacturing managers= bal quality needs
of customers against pressure to be cost
effective
Managers goal: achieving high perf
Organisational perf= measures of how
efficiently+ effectively managers use of 1- efficiency = measures how
available res to satisfy customers+ achieve well/productively res used
organs goals
2- effectively = measures
⬆️
Efficiently + effectively res use ⬆️= organ perf appropriateness of organs goals +
degree organ achieves the goals
1- which goals?
1- Planning = choose appropriate goals +
2- what strategies for the goals?
courses of action
3-how res allocated to do strategy
2- Organising= establish task + authority Organisational structure = formal system of
relations that allow pple to work tif to task+ reporting relations that coordinate +
achieve organs goals -> how to div pple motivate members to work tog to achieve
into departments acc to job specific tasks organs goals
- articulate clear visions + energising +
enabling organs members so they
understand their role in achieving organs
Essential managerial tasks goals
-outcome = highly motivated + committed
3- Leading = 1)motivate, 2)coordinate,
workforce
3)energise indiv+ grps to work tog
Organisation vision= short, inspiring
statement of whar organ intends to become,
goals seeking to achieve
4- controlling = establish accurate
measuring +monitoring systems ->
evaluate goals achievement
1- Figurehead= ceremonial duties
- outline future organ goals to employees at
company meetings
POLC
- open new corporate headquarters building
- state organs ethical guidelines+ principles
of behaviour employees are to follow in their
dealings
2- leader= resp for subordinates work
- prove example for employees to follow
-give direct commands + orders to
1- interpersonal roles [FiLL] subordinates
- make decisions Co cerning use of human +
technical res
- mobilise employee support for specific
organ goals
3- Liaison = making contact outside vertical
chain of command
- coordinate work of managers in diff
departments
- establish alliances betw diff organs to share
res to produce new goods+ services
1- Monitor= scans enviro for new info to
collect
- evaluate perf of managers in diff tasks +
take corrective action to improve their perf
- watch for changes occurring in ext+ int
enviro that may affect organ in future
2- Disseminator= passing on privileged info
directly to subordinates
2- informational roles [MoDS] - inform employees abt changes in ext + int
Performing managerial tasks enviro that will affect them + organ
= Mintzbergs typology
- communicate to employees organs vision+
purpose
3- spokesperson = sharing info outside organ
- launch national ad campaign to promote
new goods+ services
IID - give a speech to inform the local
community abt the organs future intentions
1- Entrepreneur = seeks to improve unit by
initiating projects
- commit organ res to dev innovative goods +
services
- decide to expand internationally to obtain
new customers for organs products
2- Disturbance handler = respond
involuntarily to pressures too severe to be
ignored
- move quickly to take corrective action
dealing with unexpected problems facing
Managers + organ from ext enviro (crises like oil spills) or
int enviro (faulty goods)
managing 3- decisional roles [EDReN]
3- Resource allocator = decides who gets
what
-allocate organs res among diff tasks +
departments of organ
- set budgets + salaries of middle +1st lvl
managers
4- Negotiator= committing organs res in "real
time"
- work with suppliers, distributer, labour
unions to reach agreements abt the quality +
price of input/technical/human res
- work with other organisations to establish
agreements to pool res to work on joint
projects
Department = grp of pple who work tog +
posses sim skills/use same knowledge,
tools, techniques to perform job
eg, manufacturing, accounting
core competencies= specific set of
departmental skills, knowledge, exp that
allows 1 organ to out perform another
- dev into competitive advantage
1- 1st line managers =
- resp for daily supervision of non managerial
employees aka supervisors, in all
departments
2- middle managers=
- managers who supervise 1st line managers
Managerial lvls
- resp for finding best way to use res to
achieve organ goals
Lvls + skills of managers 3- top managers=
- managers who establish organ goals,
decides how departments interact
- resp for perf of all departments (cross
department resp)
CEO : resp for success/failure of organ
1- conceptual skills =
- ability to analyse +diagnose situation +
distinguish betw cause + effect
- seeing bigger pic
- top managers req
2- Human skills=
Managerial skills
- ability to understand, alter, lead+ control
behaviour of other indiv +grps
- via training+exp via direct feedback
3- Technical skills=
- job specific knowledge + techniques res to
perform an organ role
1- Restructuring=
downsizing an organ by eliminating jobs
of large no. Of top, middle, 1st line
managers + non managerial employees
2- Outsourcing =
contracting with another company, usually
abroad, to have it perform an acty the
Recent changes in organ prev perf itself
managerial practices
3- Empowerment =
expansion of employees knowledge, tasks,
decision making resp
4- self management teams=
grp of employees who assume resp for
organising, controlling + supervising their
own actys +monitoring the quality of
goods/services they provide
1- building competitive advantage =
Competitive advantage = ability of 1 organ to
- organs ⬆️ efficiency: reduce quantity of
res used to produce goods/services
out perform other organs because it
produces derived goods/services more Competitive advantage :
efficiently + effectively 1- quality,
companies to ⬆️
- pressure from global organs ⬆️
on
quality of goods/services
innovation= process of creating new/
2- efficiency,
3- responsiveness to customers,
improved goods/services customers want, 4-innovation
dev better ways to produce/prove
-organs compete for customers with their
goods/services
products/services
2- maintaining ethical + socially resp
stnds =
- high lvls of pressure to perform
- too much pressure : harmful, induce
managers to behave unethically
3- managing a diverse workforce=
-must be opp available to every employee
Challenges for management - managers must recognise the perf-
in a Global enviro enhancing possibilities of diverse
workforce
(take advantage of skills +xp of diff kinds of
pple)
4- utilising tech + Ecommerce =
- managers must continually utilise
efficient +effective new tech taht can link+
enable mangers +employees to perform
better
- help self managed teams : give them imp
info + virtual interactions
5- practicing Global Crisis Management =
- natural causes : hurricanes, tsunamis etc
- Human causes: industrial pollution,
inattention to employees safety,
destruction of natural habitat/enviro
managers= all work in organs + are pple
resp for supervising and ensuring organ's
humans and other res well used
management= planning, organising,
leading, control [POLC] of human + other
res to achieve organisational goals
efficiently + effectively
1 of key organs goals = prove goods/services
customers value + desire
What is management
manufacturing managers= bal quality needs
of customers against pressure to be cost
effective
Managers goal: achieving high perf
Organisational perf= measures of how
efficiently+ effectively managers use of 1- efficiency = measures how
available res to satisfy customers+ achieve well/productively res used
organs goals
2- effectively = measures
⬆️
Efficiently + effectively res use ⬆️= organ perf appropriateness of organs goals +
degree organ achieves the goals
1- which goals?
1- Planning = choose appropriate goals +
2- what strategies for the goals?
courses of action
3-how res allocated to do strategy
2- Organising= establish task + authority Organisational structure = formal system of
relations that allow pple to work tif to task+ reporting relations that coordinate +
achieve organs goals -> how to div pple motivate members to work tog to achieve
into departments acc to job specific tasks organs goals
- articulate clear visions + energising +
enabling organs members so they
understand their role in achieving organs
Essential managerial tasks goals
-outcome = highly motivated + committed
3- Leading = 1)motivate, 2)coordinate,
workforce
3)energise indiv+ grps to work tog
Organisation vision= short, inspiring
statement of whar organ intends to become,
goals seeking to achieve
4- controlling = establish accurate
measuring +monitoring systems ->
evaluate goals achievement
1- Figurehead= ceremonial duties
- outline future organ goals to employees at
company meetings
POLC
- open new corporate headquarters building
- state organs ethical guidelines+ principles
of behaviour employees are to follow in their
dealings
2- leader= resp for subordinates work
- prove example for employees to follow
-give direct commands + orders to
1- interpersonal roles [FiLL] subordinates
- make decisions Co cerning use of human +
technical res
- mobilise employee support for specific
organ goals
3- Liaison = making contact outside vertical
chain of command
- coordinate work of managers in diff
departments
- establish alliances betw diff organs to share
res to produce new goods+ services
1- Monitor= scans enviro for new info to
collect
- evaluate perf of managers in diff tasks +
take corrective action to improve their perf
- watch for changes occurring in ext+ int
enviro that may affect organ in future
2- Disseminator= passing on privileged info
directly to subordinates
2- informational roles [MoDS] - inform employees abt changes in ext + int
Performing managerial tasks enviro that will affect them + organ
= Mintzbergs typology
- communicate to employees organs vision+
purpose
3- spokesperson = sharing info outside organ
- launch national ad campaign to promote
new goods+ services
IID - give a speech to inform the local
community abt the organs future intentions
1- Entrepreneur = seeks to improve unit by
initiating projects
- commit organ res to dev innovative goods +
services
- decide to expand internationally to obtain
new customers for organs products
2- Disturbance handler = respond
involuntarily to pressures too severe to be
ignored
- move quickly to take corrective action
dealing with unexpected problems facing
Managers + organ from ext enviro (crises like oil spills) or
int enviro (faulty goods)
managing 3- decisional roles [EDReN]
3- Resource allocator = decides who gets
what
-allocate organs res among diff tasks +
departments of organ
- set budgets + salaries of middle +1st lvl
managers
4- Negotiator= committing organs res in "real
time"
- work with suppliers, distributer, labour
unions to reach agreements abt the quality +
price of input/technical/human res
- work with other organisations to establish
agreements to pool res to work on joint
projects
Department = grp of pple who work tog +
posses sim skills/use same knowledge,
tools, techniques to perform job
eg, manufacturing, accounting
core competencies= specific set of
departmental skills, knowledge, exp that
allows 1 organ to out perform another
- dev into competitive advantage
1- 1st line managers =
- resp for daily supervision of non managerial
employees aka supervisors, in all
departments
2- middle managers=
- managers who supervise 1st line managers
Managerial lvls
- resp for finding best way to use res to
achieve organ goals
Lvls + skills of managers 3- top managers=
- managers who establish organ goals,
decides how departments interact
- resp for perf of all departments (cross
department resp)
CEO : resp for success/failure of organ
1- conceptual skills =
- ability to analyse +diagnose situation +
distinguish betw cause + effect
- seeing bigger pic
- top managers req
2- Human skills=
Managerial skills
- ability to understand, alter, lead+ control
behaviour of other indiv +grps
- via training+exp via direct feedback
3- Technical skills=
- job specific knowledge + techniques res to
perform an organ role
1- Restructuring=
downsizing an organ by eliminating jobs
of large no. Of top, middle, 1st line
managers + non managerial employees
2- Outsourcing =
contracting with another company, usually
abroad, to have it perform an acty the
Recent changes in organ prev perf itself
managerial practices
3- Empowerment =
expansion of employees knowledge, tasks,
decision making resp
4- self management teams=
grp of employees who assume resp for
organising, controlling + supervising their
own actys +monitoring the quality of
goods/services they provide
1- building competitive advantage =
Competitive advantage = ability of 1 organ to
- organs ⬆️ efficiency: reduce quantity of
res used to produce goods/services
out perform other organs because it
produces derived goods/services more Competitive advantage :
efficiently + effectively 1- quality,
companies to ⬆️
- pressure from global organs ⬆️
on
quality of goods/services
innovation= process of creating new/
2- efficiency,
3- responsiveness to customers,
improved goods/services customers want, 4-innovation
dev better ways to produce/prove
-organs compete for customers with their
goods/services
products/services
2- maintaining ethical + socially resp
stnds =
- high lvls of pressure to perform
- too much pressure : harmful, induce
managers to behave unethically
3- managing a diverse workforce=
-must be opp available to every employee
Challenges for management - managers must recognise the perf-
in a Global enviro enhancing possibilities of diverse
workforce
(take advantage of skills +xp of diff kinds of
pple)
4- utilising tech + Ecommerce =
- managers must continually utilise
efficient +effective new tech taht can link+
enable mangers +employees to perform
better
- help self managed teams : give them imp
info + virtual interactions
5- practicing Global Crisis Management =
- natural causes : hurricanes, tsunamis etc
- Human causes: industrial pollution,
inattention to employees safety,
destruction of natural habitat/enviro
