INS3705 Assignment 2 Semester 2 2026 - Due 24 August 2026

INS3705 Assignment 2 Semester 2 2026 - Due 24 August 2026 QUESTION 1: (40 MARKS) SCENARIO A large South African organisation has invested heavily in advanced digital systems, including artificial intelligence and data-driven decision-support tools, to support daily operations and strategic decision-making. While these systems generate sophisticated outputs, only a small group of specialists understand how knowledge is created, interpreted, and applied within the organisation. Most employees rely uncritically on system recommendations without understanding the assumptions or reasoning behind them. Knowledge sharing across departments is limited, expert insights are rarely documented, and critical know-how remains embedded in individuals. When experienced employees are absent or leave the organisation, performance declines and decision-making continuity is disrupted. This situation highlights the organisation’s dependence on individual expertise and technology, raising concerns about sustainable knowledge management, organisational learning, and long-term resilience 1.1 Analyse FOUR weaknesses in the organisation's Knowledge Management practices. For each weakness, identify the Knowledge Management process that is most affected and justify your answer using relevant Knowledge Management theories and scholarly literature. (20 marks) 1.2 Using the scenario, determine whether the organisation operates predominantly within an Information Society, Knowledge Society or Knowledge Economy context, and justify your answer using evidence from the scenario and relevant academic literature. (5 marks) 1.3 Discuss how limited knowledge sharing and over-reliance on artificial intelligence and individual expertise can affect organisational performance, decision-making quality, and continuity. Support your discussion using multiple academic sources. (10 marks) 1.4 Propose TWO Knowledge Management strategies or interventions that would reduce dependence on individuals while supporting the effective, ethical and responsible use of Artificial Intelligence. Justify your proposals with reference to relevant Knowledge Management literature. (5 marks) QUESTION 2: (25 MARKS) SCENARIO Managers in an organisation report that information systems regularly generate reports, yet these reports do not support timely or effective decision-making.