MNB1601
ASSIGNMENT 1 SEMESTER 1 & 2 2021
UNIQUE NUMBER: NOT APPLICABLE
TOPIC 1: OPERATIONS MANAGEMENT
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified
as providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
ASSIGNMENT 1 SEMESTER 1 & 2 2021
UNIQUE NUMBER: NOT APPLICABLE
TOPIC 1: OPERATIONS MANAGEMENT
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified
as providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
