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MNM3702 Assignment 1 (DETAILED ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED

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MNM3702 Assignment 1 (DETAILED ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED Answers, guidelines, workings and references. QUESTION 1 a) Identify ONE critical management decision currently facing Action First Funerals. Translate this into ONE management problem (2 marks) and ONE marketing research problem (2 marks). b) Based on the marketing research problem identified in question 1a, develop three research objectives (3 marks) and three corresponding research questions (3 marks). c) Choose a suitable research design that will address the research objectives developed in question 1b (2 marks) and justify your choice (2 marks). d) Identify the target population for the study based on the marketing research problem and research objectives (2 marks). [16] 4 Downloaded by Pied Zulu () lOMoARcPSD| MNM3702/102/1/2026 QUESTION 2 a) Identify TWO real secondary data sources that Action First Funerals can use to achieve the objectives identified in question 1b. For each source, provide a full reference (2 marks), explain the type of data that can be obtained (2 marks), how it will help achieve the objectives (2 marks), and one limitation of the data (2 marks). [8] QUESTION 3 Conduct ONE in-depth interview with a participant who has a funeral or burial plan with any organisation. Develop a question guide with six (6) open-ended questions. The questions must relate to funeral services, affordability or awareness. Submit the following as part of your assessment: ● an interview guide (6 marks) ● a summary of the responses (6 marks) ● a signed consent form including the name and contact details (4 marks)

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MNM3702
Assignment 1 Semester 1 2026
Unique number:
Due Date: 28 March 2026

Detailed solutions, explanations, workings
and references.


+27 81 278 3372

, QUESTION 1

a) Management decision, management problem and marketing research
problem

Management decision

Action First Funerals must decide how to improve its market competitiveness and
attract more customers in the funeral services industry while maintaining customer
satisfaction and service quality.

Management problem

The management problem facing Action First Funerals is declining or limited growth
in customer demand for its funeral services due to increasing competition from other
funeral service providers and changing consumer expectations.

Marketing research problem

The marketing research problem is to determine the factors influencing customers’
choice of funeral service providers and to identify what improvements Action First
Funerals can implement to increase customer preference and loyalty.

Marketing research problems focus on gathering information that assists
management in making better decisions (Wiid and Diggines, 2024).




b) Research objectives and research questions

Research objectives

1. To identify the factors that influence customers when choosing a funeral
service provider.

2. To determine customers’ perceptions and satisfaction levels regarding the
services offered by Action First Funerals.

3. To evaluate customer expectations regarding funeral services, pricing and
service packages.




Varsity Cube 2026 +27 81 278 3372

Connected book
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Naresh K. Malhotra, Dan Nunan Marketing Research
Publisher: 2017-06-08 ISBN: 9781292103129 Edition: 5

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