MNO3703 ASSIGNMENT 2
DUE DATE: 30 JUNE 2021
UNIQUE NUMBER: 867599
Assignment 01 for MNO3703 comprises of:
20 multiple-choice questions, which covers topic 4 (study units 10 to 15) and topic 5 (study units
16 to 17).
, Answer all of the following questions. Please select only one of the options 1, 2, 3, 4 or 5. Each correct
answer is allocated one mark. No negative marking is applied.
1) At a fundamental level performance improvement is about changing the way organisations
create and deliver value to their customers. How is this recocognised in the EFQM Excellence
Model where processes are the central criterion? (Chapter 10)
1. It is a host of different approaches used to improve performance.
2. It creates an environment of uncertainty.
3. It substantiates the interaction of people and technology.
4. It is a continuous process involving setup changes in production.
5. It links the enablers and the results together. Page 201
2) In the introduction of process management how is it driven directly or connected to an
initiative? (chapter 10)
1. This strategic initative creates better market demand for standard products.
2. This strategic initiative builds better structures within the organisations processes.
3. It enables procurements to purchase materials more effectively.
4. This is a strategic initiative driven through Lean to increase customer satisfaction and reduce working
capital. Page 222
5. It creates an environment where people are motivated.
3) What are the main movements that influences process redesign? (Chapter 11)
1. New market demand and cost structures.
2. New product development and new projects.
3. Introducing new products and designs.
4. Lean production and process re-engineering. Page 227
5. New process implementation and new systems.
4) Which of the following are two important requirements that a good quality management system
should meet? (Chapter 12)
1. Customer requirements and organisation requirements Page 245
2. Documentation and implementation
3. Process and control
4. Analysis and results
5. Management responsibility and product realisation
DUE DATE: 30 JUNE 2021
UNIQUE NUMBER: 867599
Assignment 01 for MNO3703 comprises of:
20 multiple-choice questions, which covers topic 4 (study units 10 to 15) and topic 5 (study units
16 to 17).
, Answer all of the following questions. Please select only one of the options 1, 2, 3, 4 or 5. Each correct
answer is allocated one mark. No negative marking is applied.
1) At a fundamental level performance improvement is about changing the way organisations
create and deliver value to their customers. How is this recocognised in the EFQM Excellence
Model where processes are the central criterion? (Chapter 10)
1. It is a host of different approaches used to improve performance.
2. It creates an environment of uncertainty.
3. It substantiates the interaction of people and technology.
4. It is a continuous process involving setup changes in production.
5. It links the enablers and the results together. Page 201
2) In the introduction of process management how is it driven directly or connected to an
initiative? (chapter 10)
1. This strategic initative creates better market demand for standard products.
2. This strategic initiative builds better structures within the organisations processes.
3. It enables procurements to purchase materials more effectively.
4. This is a strategic initiative driven through Lean to increase customer satisfaction and reduce working
capital. Page 222
5. It creates an environment where people are motivated.
3) What are the main movements that influences process redesign? (Chapter 11)
1. New market demand and cost structures.
2. New product development and new projects.
3. Introducing new products and designs.
4. Lean production and process re-engineering. Page 227
5. New process implementation and new systems.
4) Which of the following are two important requirements that a good quality management system
should meet? (Chapter 12)
1. Customer requirements and organisation requirements Page 245
2. Documentation and implementation
3. Process and control
4. Analysis and results
5. Management responsibility and product realisation
