PUB3702 Assignment 2 (COMPLETE ANSWERS) Semester 1 2026 - DUE March 2026; 100% Correct solutions and explanations.

PUB3702 Assignment 2 (COMPLETE ANSWERS) Semester 1 2026 - DUE March 2026; 100% Correct solutions and explanations. EDUCATION, TRAINING AND LEARNING – LEARNING GAPS - INCENTIVE MANAGER Sam Maluleke is the accounting manager of the Financial Division in the Department of National Education. He is in charge of five financial analysts, two administrative officials and two secretaries. Brian Furham is one of the five financial analysts. Brian was appointed to the Financial Division about six months ago and Sam noticed that Brian finds it difficult to fit in with the rest of the group. Brian has not much to say to the other workers and generally they ignore him during the working day. Brian usually takes lunch in his office, or leaves the premises to be on his own. Although Brian’s work is generally satisfactory, Sam believes that the Accounting Section would function better if Brian were a proper member of the group. One particular afternoon Sam is amazed to see Brian in the doorway of his office. Sam cannot recall a previous occasion when Brian came to see him in his office. Brian stands in the doorway saying nothing until Sam starts the conversation. Sam Well, Brian, what can I do for you? Brian: It’s not really anything, but I just thought ... well, if you’re busy, I’ll come some other time ... Sam: You might just as well talk to me now. But I have a number of reports to complete so you must be quick. What is it? Brian: Well ... I actually wanted to talk to you about ... well, about me and the rest of the section ... Sam: Oh, is that ... what it’s about? I’m glad you came to see me about it. I’ve noticed that you haven’t done much from your side to fit in with the group since you were appointed. I find it strange that you keep to yourself all the time. I’m happy to point out this problem to you. I have to do it because we need better cooperation from your side so that there can be better coordination within the group. You must decide soon what you’re going to do about it. It is up to you to get to know the people in your work group better. Talk to them ... you will find that they are really a pleasant group of people. Now off you go – you must at least give it a try. After reading the above part, it is now expected of you to answer the following questions: •Would you say that Sam Maluleke is a good listener?•If your answer is “no” – what do you think can be done to overcome this problem?