Instructor’s Manual g
For
Systems Analysis and Design
g g g
Tenth Edition
g
KennethgE.gKendall,gRutgersgUniversity,gSchoolgofgBusiness–Camden
JuliegE.gKendall,gRutgersgUniversity,gSchoolgofgBusiness–Camden
Preparedgby
KingC.gLee,gM.S.,gChicagogBullsgCollegegPrep
ISBN-10:g 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 g
Understanding and Modeling Organizational
g g g
,Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-iv
l
Systems
Key Points and Objectives
g g g
1. Organizationsgaregcomplexgsystemsgcomposedgofginterrelatedgandginterdependentgsubsystems.
2. Systemgandgsubsystemgboundariesgandgenvironmentsghavegangimpactgonginformationgsystemganalysisga
ndgdesign.
3. Systemsgaregdescribedgasgeithergopen,gwithgfreegflowingginformation,gorgclosedgwithgrestrictedgaccess
gtoginformation.
4. Agvirtualgorganizationgisgonegthatghasgpartsgofgthegorganizationgingdifferentgphysicalglocations.gTheyg
usegcomputergnetworksgandgcommunicationsgtechnologygtogworkgongprojects.gAdvantagesgofgagvirtua
lgorganizationgare:
A. Reducedgcostsgofgphysicalgfacilities
B. Moregrapidgresponsegtogcustomergneeds
C. Flexibilitygforgemployeesgtogcaregforgchildrengorgaginggparents
5. EnterprisegsystemsgorgEnterprisegResourcegPlanningg(ERP)gdescribesgangintegratedgorganizationalginf
ormationgsystem.gThegsoftwareghelpsgthegflowgofginformationgbetweengthegfunctionalgareasgwithingtheg
organization.
6. ERPgcangaffectgeverygaspectgofgthegorganization,gsuchgas:
A. Designgofgemployees’gwork
B. Skillsgrequiredgforgjobgcompetency
C. Strategicgpositioninggofgthegcompany
7. ManygissuesgmustgbegovercomegforgthegERPginstallationgisgtogbegdeclaredgagsuccess:
A. Usergacceptance
B. Integrationgwithglegacygsystemsgandgthegsupplygchain
C. Upgradinggfunctionalityg(andgcomplexity)gofgERPgmodules
D. Reorganizinggworkglifegofgusersgandgdecisiongmakers
E. Expandedgreachgacrossgseveralgorganizations
F. Strategicgrepositioninggofgthegcompany
8. Agcontext-
levelgdatagflowgdiagramgisgangimportantgtoolgforgshowinggdatagusedgandginformationgproducedgbygagsystem.
gItgprovidesgangoverviewgofgthegsettinggorgenvironmentgthegsystemgexistsgwithin—
whichgentitiesgsupplygandgreceivegdata/information.
9. Thegcontext-
Copyrightg©g2019gPearsongEducation,gInc
.
,Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-v
l
levelgdatagflowgdiagramgisgonegwaygtogshowgscope,gorgwhatgisgtogbegincludedgingthegsystem.gThegprojectgh
asgagbudgetgthatghelpsgtogdefinegscope.
Copyrightg©g2019gPearsongEducation,gInc
.
, Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-vi
l
10. Entity-
relationshipgdiagramsghelpgtheganalystgunderstandgthegorganizationalgsystemgandgthegdatagstoredgbygthegorg
anization.
11. Theregaregthreegtypesgofgentities:
A. Fundamentalgentity,gdescribinggagperson,gplace,gorgthing.
B. Associativegentityg(alsogcalledgaggerund,gjunction,gintersection,gorgconcatenatedgentity),gjoininggt
wogentities.gItgcangonlygexistgbetweengtwogentities.
C. Attributivegentity,gtogdescribegattributesgandgrepeatingggroups.
12. Relationshipsgaregshowngwithgagzerogorgcirclegrepresentinggnone,gagverticalglinegrepresentinggone,gorgcro
w’sgfootgrepresentinggmanygandgcangbe:
A. Onegtogone
B. Onegtogmany
C. Manygtogmany
13. Agusegcasegdiagramgreflectsgthegviewgofgthegsystemgfromgthegperspectivegofgagusergoutsidegofgthegsystem.
14. Agusegcasegmodelgpartitionsgthegwaygthegsystemgworksgintogbehaviors,gservices,gandgresponsesgthatg
aregsignificantgtogthegusersgofgthegsystem.
15. Agusegcasegdiagramghasgsymbolsgfor:
A. Angactor,gthegrolegofgagusergofgthegsystem
B. Thegusegcasegrepresentinggagsequencegofgtransactionsgingagsystem
16. Theregaregtwogkindsgofgusegcases:
A. Primary,gthegstandardgflowgofgeventsgwithingagsystemgthatgdescribegagstandardgsystemgbehavior
B. Usegcasegscenariosgthatgdescribegvariationsgofgthegprimarygusegcase
17. Theregaregfourgactivegbehavioralgrelationships:
A. Communicates—usedgtogconnectg angactorg tog ag useg case.
B. Includes—
describesgthegsituationgwheregagusegcasegcontainsgagbehaviorgthatgisgcommongtogmoregt
hangonegusegcase.
C. Extends—
describesgthegsituationgwheregonegusegcasegpossessesgthegbehaviorgthatgallowsgthegne
wgusegcasegtoghandlegagvariationgorgexception.
Copyrightg©g2019gPearsongEducation,gInc
.
For
Systems Analysis and Design
g g g
Tenth Edition
g
KennethgE.gKendall,gRutgersgUniversity,gSchoolgofgBusiness–Camden
JuliegE.gKendall,gRutgersgUniversity,gSchoolgofgBusiness–Camden
Preparedgby
KingC.gLee,gM.S.,gChicagogBullsgCollegegPrep
ISBN-10:g 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 g
Understanding and Modeling Organizational
g g g
,Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-iv
l
Systems
Key Points and Objectives
g g g
1. Organizationsgaregcomplexgsystemsgcomposedgofginterrelatedgandginterdependentgsubsystems.
2. Systemgandgsubsystemgboundariesgandgenvironmentsghavegangimpactgonginformationgsystemganalysisga
ndgdesign.
3. Systemsgaregdescribedgasgeithergopen,gwithgfreegflowingginformation,gorgclosedgwithgrestrictedgaccess
gtoginformation.
4. Agvirtualgorganizationgisgonegthatghasgpartsgofgthegorganizationgingdifferentgphysicalglocations.gTheyg
usegcomputergnetworksgandgcommunicationsgtechnologygtogworkgongprojects.gAdvantagesgofgagvirtua
lgorganizationgare:
A. Reducedgcostsgofgphysicalgfacilities
B. Moregrapidgresponsegtogcustomergneeds
C. Flexibilitygforgemployeesgtogcaregforgchildrengorgaginggparents
5. EnterprisegsystemsgorgEnterprisegResourcegPlanningg(ERP)gdescribesgangintegratedgorganizationalginf
ormationgsystem.gThegsoftwareghelpsgthegflowgofginformationgbetweengthegfunctionalgareasgwithingtheg
organization.
6. ERPgcangaffectgeverygaspectgofgthegorganization,gsuchgas:
A. Designgofgemployees’gwork
B. Skillsgrequiredgforgjobgcompetency
C. Strategicgpositioninggofgthegcompany
7. ManygissuesgmustgbegovercomegforgthegERPginstallationgisgtogbegdeclaredgagsuccess:
A. Usergacceptance
B. Integrationgwithglegacygsystemsgandgthegsupplygchain
C. Upgradinggfunctionalityg(andgcomplexity)gofgERPgmodules
D. Reorganizinggworkglifegofgusersgandgdecisiongmakers
E. Expandedgreachgacrossgseveralgorganizations
F. Strategicgrepositioninggofgthegcompany
8. Agcontext-
levelgdatagflowgdiagramgisgangimportantgtoolgforgshowinggdatagusedgandginformationgproducedgbygagsystem.
gItgprovidesgangoverviewgofgthegsettinggorgenvironmentgthegsystemgexistsgwithin—
whichgentitiesgsupplygandgreceivegdata/information.
9. Thegcontext-
Copyrightg©g2019gPearsongEducation,gInc
.
,Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-v
l
levelgdatagflowgdiagramgisgonegwaygtogshowgscope,gorgwhatgisgtogbegincludedgingthegsystem.gThegprojectgh
asgagbudgetgthatghelpsgtogdefinegscope.
Copyrightg©g2019gPearsongEducation,gInc
.
, Chapterg4 SystemsgAnalysisgandgDesigngInstructor’sgManua 4-vi
l
10. Entity-
relationshipgdiagramsghelpgtheganalystgunderstandgthegorganizationalgsystemgandgthegdatagstoredgbygthegorg
anization.
11. Theregaregthreegtypesgofgentities:
A. Fundamentalgentity,gdescribinggagperson,gplace,gorgthing.
B. Associativegentityg(alsogcalledgaggerund,gjunction,gintersection,gorgconcatenatedgentity),gjoininggt
wogentities.gItgcangonlygexistgbetweengtwogentities.
C. Attributivegentity,gtogdescribegattributesgandgrepeatingggroups.
12. Relationshipsgaregshowngwithgagzerogorgcirclegrepresentinggnone,gagverticalglinegrepresentinggone,gorgcro
w’sgfootgrepresentinggmanygandgcangbe:
A. Onegtogone
B. Onegtogmany
C. Manygtogmany
13. Agusegcasegdiagramgreflectsgthegviewgofgthegsystemgfromgthegperspectivegofgagusergoutsidegofgthegsystem.
14. Agusegcasegmodelgpartitionsgthegwaygthegsystemgworksgintogbehaviors,gservices,gandgresponsesgthatg
aregsignificantgtogthegusersgofgthegsystem.
15. Agusegcasegdiagramghasgsymbolsgfor:
A. Angactor,gthegrolegofgagusergofgthegsystem
B. Thegusegcasegrepresentinggagsequencegofgtransactionsgingagsystem
16. Theregaregtwogkindsgofgusegcases:
A. Primary,gthegstandardgflowgofgeventsgwithingagsystemgthatgdescribegagstandardgsystemgbehavior
B. Usegcasegscenariosgthatgdescribegvariationsgofgthegprimarygusegcase
17. Theregaregfourgactivegbehavioralgrelationships:
A. Communicates—usedgtogconnectg angactorg tog ag useg case.
B. Includes—
describesgthegsituationgwheregagusegcasegcontainsgagbehaviorgthatgisgcommongtogmoregt
hangonegusegcase.
C. Extends—
describesgthegsituationgwheregonegusegcasegpossessesgthegbehaviorgthatgallowsgthegne
wgusegcasegtoghandlegagvariationgorgexception.
Copyrightg©g2019gPearsongEducation,gInc
.
