FULL TEST BANK!!!
Test Bank for Essentials of Business Communication, 12th
Edition Author:Ellen Guffey All Chapters Covered 100%
Complete A+ Study Guide Latest Version
1|Page
,1. Communication skills
a. are not as important as technical skills for career success.
b. are not necessary in today's competitive job market.
c. are ranked by recruiters at the top of qualities they most desire in job seekers.
d. cannot be learned; they are innate.
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top of qualities they most
desire in job seekers. Your ability to communicate will make you marketable and continue to be
your ticket to success regardless of the current economic climate. The good news is that
effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Knowledge
2. Which of the following statements is most accurate?
a. The need for well-written messages has declined in today's workforce.
b. Employers rank soft skills as less valuable than hard skills.
c. Social media are playing an increasingly prominent role in business.
d. Today's use of digital media requires less written communication.
ANSWER: c
RATIONALE: Social media are playing an increasingly prominent role in business. As a result, employers
need employees who can write because today's digital media requires more written
communication than ever.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 3
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.04.05 - DISC.ESBC.GULO.16.04.05
ARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Comprehension
3. Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
2|Page
, c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and use a wider range of
communication channels, including letters, memos, e-mails, wikis, texts, instant messages, and
blogs.
POINTS: 1
3|Page
, DIFFICULTY: Moderate
REFERENCES: pp. 3-4
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Comprehension
4. Which of the following is not an example of a soft skill?
a. Communicating effectively
b. Tabulating statistical information
c. Solving problems
d. Making ethical decisions
ANSWER: b
RATIONALE: Soft skills are essential career attributes that include the ability to communicate, work well
with others, solve problems, make ethical decisions, and appreciate diversity.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Knowledge
5. On the job you are more likely to be taken seriously and to be promoted if you
a. look and sound professional.
b. frame your degree or certificate and hang it on your office or cubicle wall.
c. appear to be busy even when you're not really doing anything.
d. attend office parties.
ANSWER: a
RATIONALE: If you look and sound professional while working, you are more likely to be taken seriously
and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIV ESBC.GULO.16.01.01 - 01.01
ES:
NATIONAL STANDARDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
S:
4|Page
Test Bank for Essentials of Business Communication, 12th
Edition Author:Ellen Guffey All Chapters Covered 100%
Complete A+ Study Guide Latest Version
1|Page
,1. Communication skills
a. are not as important as technical skills for career success.
b. are not necessary in today's competitive job market.
c. are ranked by recruiters at the top of qualities they most desire in job seekers.
d. cannot be learned; they are innate.
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top of qualities they most
desire in job seekers. Your ability to communicate will make you marketable and continue to be
your ticket to success regardless of the current economic climate. The good news is that
effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Knowledge
2. Which of the following statements is most accurate?
a. The need for well-written messages has declined in today's workforce.
b. Employers rank soft skills as less valuable than hard skills.
c. Social media are playing an increasingly prominent role in business.
d. Today's use of digital media requires less written communication.
ANSWER: c
RATIONALE: Social media are playing an increasingly prominent role in business. As a result, employers
need employees who can write because today's digital media requires more written
communication than ever.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 3
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.04.05 - DISC.ESBC.GULO.16.04.05
ARDS: United States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Comprehension
3. Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
2|Page
, c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and use a wider range of
communication channels, including letters, memos, e-mails, wikis, texts, instant messages, and
blogs.
POINTS: 1
3|Page
, DIFFICULTY: Moderate
REFERENCES: pp. 3-4
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Comprehension
4. Which of the following is not an example of a soft skill?
a. Communicating effectively
b. Tabulating statistical information
c. Solving problems
d. Making ethical decisions
ANSWER: b
RATIONALE: Soft skills are essential career attributes that include the ability to communicate, work well
with others, solve problems, make ethical decisions, and appreciate diversity.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJE ESBC.GULO.16.01.01 - 01.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
ARDS:
TOPICS: Mastering the Tools for Success in the Twenty-First-Century Workplace
KEYWORDS: Bloom's: Knowledge
5. On the job you are more likely to be taken seriously and to be promoted if you
a. look and sound professional.
b. frame your degree or certificate and hang it on your office or cubicle wall.
c. appear to be busy even when you're not really doing anything.
d. attend office parties.
ANSWER: a
RATIONALE: If you look and sound professional while working, you are more likely to be taken seriously
and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIV ESBC.GULO.16.01.01 - 01.01
ES:
NATIONAL STANDARDUnited States - BUSPROG.ESBC.GULO.16.06.04 - DISC.ESBC.GULO.16.06.04
S:
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