Test Bank — Administrative Medical Assisting, 9th Edition — Linda L. French & Lisa H. Turner — ISBN 9780357765272 — Latest Update 2025/2026 — (All Chapters Covered 1–21)

Administrative Medical Assisting

9th Edition
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TEST BANK
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Linda L. French
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Comprehensive Test Bank for Instructors

and Students
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© Linda L. French. All rights reserved. Reproduction or distribution without permission is
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prohibited.




©MedConnoisseur

, Test Bank – Administrative Medical Assisting, 9th Edition
(ISBN 9780357765272)
Linda L. French & Lisa H. Turner



TABLE OF CONTENTS
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Unit 1: Professional and Career Responsibilities
Chapter 1. Introduction to Administrative Medical Assisting
Chapter 2. The Health Care Environment
Chapter 3. Medicolegal and Ethical Responsibilities
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Unit 2: Interpersonal Communication
Chapter 4. The Art of Communication
Chapter 5. Written Communication and Correspondence
Chapter 6. Processing Mail and Electronic Correspondence
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Unit 3: Managing the Office
Chapter 7. The Front Office Environment
Chapter 8. Telephone Procedures
Chapter 9. Appointments
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Chapter 10. Office Managerial Responsibilities

Unit 4: Records Management
Chapter 11. Filing Procedures
Chapter 12. Medical Records
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Chapter 13. Drug and Prescription Records

Unit 5: Health Claims
Chapter 14. Procedure Coding
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Chapter 15. Diagnostic Coding
Chapter 16. Health Insurance Systems
Chapter 17. Insurance Claims Processing

Unit 6: Financial Administration
Chapter 18. The Revenue Cycle: Fees, Credit, and Collection
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Chapter 19. Bookkeeping and Banking
Chapter 20. Financial Management
Chapter 21. Seeking a Position as an Administrative Medical Assistant
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©MedConnoisseur

, Name: Class: Date:

Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
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b. identify patient resources
c. collect patient payments
d. make patient-related decisions

ANSWER: b
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POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
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CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.

2. Which response would be appropriate for a medical assistant during an emergency situation?
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a. speak loudly
b. work quickly
c. follow instructions
d. act independent

ANSWER: c
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POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
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practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.

3. Which communication style describes assertiveness?
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a. overbearing
b. confident
c. defensive
d. passive
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ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication

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, Name: Class: Date:

Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
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4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
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c. do not ask questions.
d. follow the first instinct without looking for further options.

ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
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ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
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LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.

5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
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b. accredited
c. licensed
d. navigator

ANSWER: a
POINTS: 1
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QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
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6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
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d. quick acceptance

ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False


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