Human Resources Management in
Canada – 15th Edition
ST
TEST BANK
UV
IA
_A
Gary Dessler
PP
Comprehensive Test Bank for Instructors
RO
and Students
VE
© Gary Dessler
D?
All rights reserved. Reproduction or distribution without permission is prohibited.
©MedConnoisseur
, Contents
Chapter 1: The Strategic Role of Human Resources Management 1-1
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces 2-1
ST
Chapter 3: Human Resources Management and Technology 3-1
Chapter 4: Designing and Analyzing Jobs 4-1
Chapter 5: Human Resources Planning 5-1
UV
Chapter 6: Recruitment 6-1
Chapter 7: Selection 7-1
Chapter 8: Onboarding and Training 8-1
Chapter 9: Career and Management Development 9-1
IA
Chapter 10: Performance Management 10-1
Chapter 11: Strategic Pay Plans 11-1
Chapter 12: Pay-for-Performance and Financial Incentives 12-1
_A
Chapter 13: Employee Benefits and Services 13-1
Chapter 14: Occupational Health and Safety 14-1
Chapter 15: Managing Employee Separations_ Turnover, Communication, and Employee Engagement 15-1
Chapter 16: Labour Relations 16-1
PP
Chapter 17: Managing Human Resources in a Global Business 17-1
RO
VE
D?
, Human Resources Management in Canada, 15Ce (Dessler)
Chapter 01: The Strategic Role of Human Resources Management
1. Human resources management involves
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
ST
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
UV
QuestionID: 01-01
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
Answer: C) the management of people in organizations.
IA
2. The knowledge, education, training, skills, and expertise of a firm's workers are known as
A) management's philosophy.
B) human capital.
C) physical capital.
_A
D) production capital.
E) cultural diversity.
QuestionID: 01-02
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
PP
management process and non-HR managers.
Answer: B) human capital.
3. HRM involves formulating and implementing HRM systems that are aligned with the organization's strategy
RO
to ensure the workforce has competencies and behaviours required to achieve the organization's strategic
objectives.
a True
b False
QuestionID: 01-03
VE
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
Answer: a. True
D?
4. Define HRM (1 point) and briefly describe (3 points) three activities of a "human resources manager".
QuestionID: 01-04
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
1
Copyright © 2023 Pearson Canada Inc.
, Answer: Four points recommended: 1 point for a definition that is close to the textbook ("the management of
people in organizations to drive successful organizational performance and achievement of the organization's
strategic goals"), and 3 points for being able to identify three activities of a human resource manager, including
but not limited to:
- ensure that the organization attracts, retains, and engages the diverse talent required to meet operational and
ST
performance commitments made to customers and shareholders
- ensure that the organization finds and hires the best individuals available, develops their talent
- create a productive work environment
- continually build and monitor the organization's workforce
UV
- understanding of what practices help regulate employees (e.g., recruitment, compensation, performance
management, training, etc.)
- use these practices or systems impact employee, team, business unit, and company level attitudes, behaviours,
and outcomes
- explain why specific HR practices or systems are needed for each unique business setting
IA
5. Which term reflects the course of action a company can take to pursue its goals?
A) Strategy
B) Human capital
C) Business model
_A
D) Management
E) Authority
QuestionID: 01-05
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
PP
management process and non-HR managers.
Answer: A) Strategy
6. Which of the following helps the company navigate its internal and external strengths, weaknesses, threats,
RO
and opportunities to help the company achieve its desired goals?
A) Business model
B) Strategic Plan
C) Authority
D) Obligation
E) Responsibility
VE
QuestionID: 01-06
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
D?
Answer: B) Strategic Plan
7. Most students graduating in the next few years either will work for small businesses or will create new small
businesses of their own, usually without a designated HR department. This means that entrepreneurs,
employees, HR managers, and all managers in small, medium, and large businesses should be educated on
2
Copyright © 2023 Pearson Canada Inc.
Canada – 15th Edition
ST
TEST BANK
UV
IA
_A
Gary Dessler
PP
Comprehensive Test Bank for Instructors
RO
and Students
VE
© Gary Dessler
D?
All rights reserved. Reproduction or distribution without permission is prohibited.
©MedConnoisseur
, Contents
Chapter 1: The Strategic Role of Human Resources Management 1-1
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces 2-1
ST
Chapter 3: Human Resources Management and Technology 3-1
Chapter 4: Designing and Analyzing Jobs 4-1
Chapter 5: Human Resources Planning 5-1
UV
Chapter 6: Recruitment 6-1
Chapter 7: Selection 7-1
Chapter 8: Onboarding and Training 8-1
Chapter 9: Career and Management Development 9-1
IA
Chapter 10: Performance Management 10-1
Chapter 11: Strategic Pay Plans 11-1
Chapter 12: Pay-for-Performance and Financial Incentives 12-1
_A
Chapter 13: Employee Benefits and Services 13-1
Chapter 14: Occupational Health and Safety 14-1
Chapter 15: Managing Employee Separations_ Turnover, Communication, and Employee Engagement 15-1
Chapter 16: Labour Relations 16-1
PP
Chapter 17: Managing Human Resources in a Global Business 17-1
RO
VE
D?
, Human Resources Management in Canada, 15Ce (Dessler)
Chapter 01: The Strategic Role of Human Resources Management
1. Human resources management involves
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
ST
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
UV
QuestionID: 01-01
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
Answer: C) the management of people in organizations.
IA
2. The knowledge, education, training, skills, and expertise of a firm's workers are known as
A) management's philosophy.
B) human capital.
C) physical capital.
_A
D) production capital.
E) cultural diversity.
QuestionID: 01-02
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
PP
management process and non-HR managers.
Answer: B) human capital.
3. HRM involves formulating and implementing HRM systems that are aligned with the organization's strategy
RO
to ensure the workforce has competencies and behaviours required to achieve the organization's strategic
objectives.
a True
b False
QuestionID: 01-03
VE
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
Answer: a. True
D?
4. Define HRM (1 point) and briefly describe (3 points) three activities of a "human resources manager".
QuestionID: 01-04
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
1
Copyright © 2023 Pearson Canada Inc.
, Answer: Four points recommended: 1 point for a definition that is close to the textbook ("the management of
people in organizations to drive successful organizational performance and achievement of the organization's
strategic goals"), and 3 points for being able to identify three activities of a human resource manager, including
but not limited to:
- ensure that the organization attracts, retains, and engages the diverse talent required to meet operational and
ST
performance commitments made to customers and shareholders
- ensure that the organization finds and hires the best individuals available, develops their talent
- create a productive work environment
- continually build and monitor the organization's workforce
UV
- understanding of what practices help regulate employees (e.g., recruitment, compensation, performance
management, training, etc.)
- use these practices or systems impact employee, team, business unit, and company level attitudes, behaviours,
and outcomes
- explain why specific HR practices or systems are needed for each unique business setting
IA
5. Which term reflects the course of action a company can take to pursue its goals?
A) Strategy
B) Human capital
C) Business model
_A
D) Management
E) Authority
QuestionID: 01-05
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
PP
management process and non-HR managers.
Answer: A) Strategy
6. Which of the following helps the company navigate its internal and external strengths, weaknesses, threats,
RO
and opportunities to help the company achieve its desired goals?
A) Business model
B) Strategic Plan
C) Authority
D) Obligation
E) Responsibility
VE
QuestionID: 01-06
Objective: 1.1—Define what human resources management [HRM] is and analyze how it relates to the
management process and non-HR managers.
D?
Answer: B) Strategic Plan
7. Most students graduating in the next few years either will work for small businesses or will create new small
businesses of their own, usually without a designated HR department. This means that entrepreneurs,
employees, HR managers, and all managers in small, medium, and large businesses should be educated on
2
Copyright © 2023 Pearson Canada Inc.
