1 | Page
Certified Parks and Recreation Professional
(CPRP) Exam Questions and Correct
Answers
Benchmarking Ans: — the process of comparing an organization's
practices and technologies with those of other companies
Rules Ans: — Specific; direct participants and employees to act in
a prescribed manner
Policies Ans: — broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a Ans: — policy
Procedures Ans: — Chronological sequence of activities; define
steps for implementation. Outlined in operations manuals. A
process for completing a task.
A public Parks and Recreation agency's services are divided into
three categories: Ans: — Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the
opportunity to (3 things) Ans: — 1. Participate in quality rec
programs, 2. enjoy attractive parks, 3. Ensure that facilities are
effective and safe
Evaluations Ans: — Explain the value of the expenditures of the
services and explain that services are meeting community needs
Needs assessment Ans: — provides feedback on community
attitudes, opinions, and perceptions of P&R department & its
resources
Conflicting management strategies: There is an ongoing struggle in
Parks and Recreation between these two things: Ans: —
Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or
high-speed passes" are examples of: Ans: — Rules
© 2025 All rights reserved
, 2 | Page
"Model aircrafts/boats shall be allowed only by permit issued by
Parks and Recreation Director" is an example of a: Ans: — Policy
"To obtain a permit, first call the Parks and Recreation Director,
then pay permit fees and submit application" is an example of a
Ans: — Procedure
Comprehensive Plan Ans: — Identifies short and long-term
priorities for P&R department, includes agency's goals and
policies, identification of deficiencies, inventories, and developed
standards for Parks
Master Plan Ans: — Subsets of comprehensive plan; focuses on
physical resources and development. Typically updated every 10
years. Driven by data.
Strategic Plan Ans: — Development or revision of mission and
vision; action plan for achieving goals and objectives. Based on
data analysis that provides insight to trends in agency's internal &
external environments
ADA act of 1992 requires... Ans: — - that physical alterations to
public accommodations must be made to accommodate people w/
disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually
impaired)
What is the order of priorities for ADA barrier removal
recommended by the Department of Justice? Ans: — 1. Access for
those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when
facilities are open
4. Every individual should have the ability to benefit from services
© 2025 All rights reserved
, 3 | Page
Customer expectations Ans: — Based on the image/reputation of
the agency, prior experiences with the agency,
marketing/promotional material related to the agency, and word-
of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from
the following organizations (5) Ans: — 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance
standards for Parks and Recreation? Ans: — Minimum level:
Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a
sensation of well-being
Routine Maintenance Ans: — Preserve or improve the appearance
of a facility or equipment. Less frequent than housekeeping
activities, vary by season and user preference. May be completed
on a fixed time schedule- not urgent.
Examples of routine maintenance include... Ans: —
Stripping/waxing floors, painting walls, cleaning fixtures,
adjusting doors
Work order Ans: — a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP,
on-site maintenance workers, or facility users.
Landscaping maintenance can...W Ans: — enhance attractiveness,
invite users, channel traffic, contribute to safety, and disguise
unattractive areas. Landscaping should support, not dictate
program efforts.
RFP (Request for Proposal) Ans: — A document that is sent out to
potential vendors requesting them to provide a proposal on a
© 2025 All rights reserved
, 4 | Page
product or service. Develop a scope of the project, obtain bids,
identify a contractor, supervise project to agency standards.
Preventative Maintenance Ans: — a program of regular inspections
and care to avert potential problems. Prolongs the life of
equipment and improves organizational efficiency by avoiding
downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? Ans: —
Credit cards can carry over a balance, P-cards must be paid off at
the end of the month. Monthly use fees and interest charges are
higher on credit cards.
What is the difference between a standard and blanket P.O.? Ans:
— Standard P.O.s are used for a one-time delivery of goods and/or
services and are paid-in-full once purchase is complete. Blanket
P.O.s are used for small, continuous purchases, and the agency is
billed once per month (ex: maintenance staff would use one at a
hardware store).
Market Ans: — the set of actual and potential buyers of a product
or service who have similar characteristics and are wiling and able
to spend money or exchange other resources to obtain a product.
Marketing Mix (4 P's) Ans: — Product, Price, Place, Promotion
Collaboration Ans: — short-term relationship, lasts until a
problem is solved
Alliance Ans: — Requires a high level of commitment between
organizations, as well as the sharing of authority and decision
making. Ex: Two neighboring park depts planning and
implementing a combined Halloween event
Partnership Ans: — Strongest relationship between organizations.
Formed when two or more partners come together to create an
entirely new entity.
Marketing Mix: Product Ans: — Services and facilities offered to
the public. Product is adapted to meet the needs of specific
groups. Ex: Tee ball for kids, Fast-pitch softball for teens, Slow-
pitch softball for adults
© 2025 All rights reserved
Certified Parks and Recreation Professional
(CPRP) Exam Questions and Correct
Answers
Benchmarking Ans: — the process of comparing an organization's
practices and technologies with those of other companies
Rules Ans: — Specific; direct participants and employees to act in
a prescribed manner
Policies Ans: — broad and open to interpretation. Based on
circumstances, set direction.
Anti-discrimination is an example of a Ans: — policy
Procedures Ans: — Chronological sequence of activities; define
steps for implementation. Outlined in operations manuals. A
process for completing a task.
A public Parks and Recreation agency's services are divided into
three categories: Ans: — Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the
opportunity to (3 things) Ans: — 1. Participate in quality rec
programs, 2. enjoy attractive parks, 3. Ensure that facilities are
effective and safe
Evaluations Ans: — Explain the value of the expenditures of the
services and explain that services are meeting community needs
Needs assessment Ans: — provides feedback on community
attitudes, opinions, and perceptions of P&R department & its
resources
Conflicting management strategies: There is an ongoing struggle in
Parks and Recreation between these two things: Ans: —
Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or
high-speed passes" are examples of: Ans: — Rules
© 2025 All rights reserved
, 2 | Page
"Model aircrafts/boats shall be allowed only by permit issued by
Parks and Recreation Director" is an example of a: Ans: — Policy
"To obtain a permit, first call the Parks and Recreation Director,
then pay permit fees and submit application" is an example of a
Ans: — Procedure
Comprehensive Plan Ans: — Identifies short and long-term
priorities for P&R department, includes agency's goals and
policies, identification of deficiencies, inventories, and developed
standards for Parks
Master Plan Ans: — Subsets of comprehensive plan; focuses on
physical resources and development. Typically updated every 10
years. Driven by data.
Strategic Plan Ans: — Development or revision of mission and
vision; action plan for achieving goals and objectives. Based on
data analysis that provides insight to trends in agency's internal &
external environments
ADA act of 1992 requires... Ans: — - that physical alterations to
public accommodations must be made to accommodate people w/
disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually
impaired)
What is the order of priorities for ADA barrier removal
recommended by the Department of Justice? Ans: — 1. Access for
those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when
facilities are open
4. Every individual should have the ability to benefit from services
© 2025 All rights reserved
, 3 | Page
Customer expectations Ans: — Based on the image/reputation of
the agency, prior experiences with the agency,
marketing/promotional material related to the agency, and word-
of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from
the following organizations (5) Ans: — 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance
standards for Parks and Recreation? Ans: — Minimum level:
Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a
sensation of well-being
Routine Maintenance Ans: — Preserve or improve the appearance
of a facility or equipment. Less frequent than housekeeping
activities, vary by season and user preference. May be completed
on a fixed time schedule- not urgent.
Examples of routine maintenance include... Ans: —
Stripping/waxing floors, painting walls, cleaning fixtures,
adjusting doors
Work order Ans: — a form memorandum requesting that specific
maintenance services be performed. Usually initiated by the PRP,
on-site maintenance workers, or facility users.
Landscaping maintenance can...W Ans: — enhance attractiveness,
invite users, channel traffic, contribute to safety, and disguise
unattractive areas. Landscaping should support, not dictate
program efforts.
RFP (Request for Proposal) Ans: — A document that is sent out to
potential vendors requesting them to provide a proposal on a
© 2025 All rights reserved
, 4 | Page
product or service. Develop a scope of the project, obtain bids,
identify a contractor, supervise project to agency standards.
Preventative Maintenance Ans: — a program of regular inspections
and care to avert potential problems. Prolongs the life of
equipment and improves organizational efficiency by avoiding
downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? Ans: —
Credit cards can carry over a balance, P-cards must be paid off at
the end of the month. Monthly use fees and interest charges are
higher on credit cards.
What is the difference between a standard and blanket P.O.? Ans:
— Standard P.O.s are used for a one-time delivery of goods and/or
services and are paid-in-full once purchase is complete. Blanket
P.O.s are used for small, continuous purchases, and the agency is
billed once per month (ex: maintenance staff would use one at a
hardware store).
Market Ans: — the set of actual and potential buyers of a product
or service who have similar characteristics and are wiling and able
to spend money or exchange other resources to obtain a product.
Marketing Mix (4 P's) Ans: — Product, Price, Place, Promotion
Collaboration Ans: — short-term relationship, lasts until a
problem is solved
Alliance Ans: — Requires a high level of commitment between
organizations, as well as the sharing of authority and decision
making. Ex: Two neighboring park depts planning and
implementing a combined Halloween event
Partnership Ans: — Strongest relationship between organizations.
Formed when two or more partners come together to create an
entirely new entity.
Marketing Mix: Product Ans: — Services and facilities offered to
the public. Product is adapted to meet the needs of specific
groups. Ex: Tee ball for kids, Fast-pitch softball for teens, Slow-
pitch softball for adults
© 2025 All rights reserved
