TEST BANK FOR Business Communication: In Person, In Print, Online 9th Edition by Amy Newman , ISBN: 9781305081420 |All Chapters Included| Guide A+

TEST BANK
Business Communication: In Person, In Print, Online

Amy Newman

9th Edition
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,Table of Contents
Part 1: Understanding Business Communication
1. Communicating in the Workplace
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
3. Intercultural Communication


Part 2: Planning and Writing Business Messages
4. Planning Written and Spoken Messages
5. Writing the Message
6. Revising the Message


Part 3: Workplace Communication Practices
7. Email and Digital Correspondence
8. Positive and Neutral Messages
9. Negative Messages
10. Persuasive and Sales Messages
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Part 4: Reports and Proposals
11. Planning Reports and Proposals
12. Finding, Evaluating, and Documenting Sources
13. Designing and Delivering Business Reports and Proposals
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Part 5: Oral Communication and Employment
14. Business Presentations
15. Employment Communication: Résumés and Cover Letters
16. Interviewing for Employment and Following Up
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Appendices
A. Grammar, Punctuation, and Usage Review
B. Documentation and References (APA and MLA Styles)
C. Format and Style Templates
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D. Common Business Communication Models
E. Index
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,1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Media Choices
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:55 PM
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2. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
b. False
ANSWER: True
POINTS: 1
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DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
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LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
O
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:57 PM
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3. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge

, DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:56 PM

4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
PR
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:05 PM

5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
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b. False
ANSWER: True
POINTS: 1
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DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
O
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
C
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:07 PM

6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic