Test Bank JL
by Maggie Niland Glass
JL JL JL
Essentials of Organiz JL JL
ational Behavior JL
Sixteenth Edition JL
Robbins/Judge
ThisJLworkJLisJLprotectedJLbyJLUnitedJLStatesJLcopyrightJLlawsJLandJLisJLprovidedJLsolelyJLforJLtheJL
useJLofJLinstructorsJLinJLteachingJLtheirJLcoursesJLandJLassessingJLstudentJLlearning.J L Disseminat
ionJLorJLsaleJLofJLanyJLpartJLofJLthisJLworkJL(includingJLonJLtheJLWorldJLWideJLWeb)JLwillJLdestroyJLth
eJLintegrityJLofJLtheJLworkJLandJLisJLnotJLpermitted.JLTheJLworkJLandJLmaterialsJLfromJLitJLshouldJLne
verJLbeJLmadeJLavailableJLtoJLstudentsJLexceptJLbyJLinstructorsJLusingJLtheJLaccompanyingJLtextJLi
nJLtheirJLclasses.JLAllJLrecipientsJLofJLthisJLworkJLareJLexpectedJLtoJLabideJLbyJLtheseJLrestrictionsJL
andJLtoJLhonorJLtheJLintendedJLpedagogicalJLpurposesJLandJLtheJLneedsJLofJLotherJLinstructorsJLw
hoJLrelyJLonJLtheseJLmaterials.
i
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
,CopyrightJL©JL2026,JL2022,JL2018JLbyJLPearsonJLEducation,JLInc.JLorJLitsJLaffiliates.JLAllJLRightsJLReserved.
JLManufacturedJLinJLtheJLUnitedJLStatesJLofJLAmerica.JLThisJLpublicationJLisJLprotectedJLbyJLcopyright,JLandJ
LpermissionJLshouldJLbeJLobtainedJLfromJLtheJLpublisherJLpriorJLtoJLanyJLprohibitedJLreproduction,JLstorageJL
inJLaJLretrievalJLsystem,JLorJLtransmissionJLinJLanyJLformJLorJLbyJLanyJLmeans,JLelectronic,JLmechanical,JLphot
ocopying,JLrecording,JLorJLotherwise.JLForJLinformationJLregardingJLpermissions,JLrequestJLforms,JLandJLthe
JLappropriateJLcontactsJLwithinJLtheJLPearsonJLEducationJLGlobalJLRightsJLandJLPermissionsJLdepartment,JL
pleaseJLvisitJLwww.pearsoned.com/permissions/.
PEARSONJLandJLMYLABJLareJLexclusiveJLtrademarkJLownedJLbyJLPearsonJLEducation,JLInc.JLorJLitsJLaffilia
tesJLinJLtheJLU.S.JLand/orJLotherJLcountries.
UnlessJLotherwiseJLindicatedJLherein,JLanyJLthird-
partyJLtrademarks,JLlogos,JLorJLiconsJLthatJLmayJLappearJLinJLthisJLworkJLareJLtheJLpropertyJLofJLtheirJLrespect
iveJLowners,JLandJLanyJLreferencesJLtoJLthird-
partyJLtrademarks,JLlogos,JLicons,JLorJLotherJLtradeJLdressJLareJLforJLdemonstrativeJLorJLdescriptiveJLpurpose
sJLonly.JLSuchJLreferencesJLareJLnotJLintendedJLtoJLimplyJLanyJLsponsorship,JLendorsement,JLauthorization,J
LorJLpromotionJLofJLPearson’sJLproductsJLbyJLtheJLownersJLofJLsuchJLmarks,JLorJLanyJLrelationshipJLbetween
JLtheJLownerJLandJLPearsonJLEducation,JLInc.,JLorJLitsJLaffiliates,JLauthors,JLlicensees,JLorJLdistributors.
ii
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
,EssentialsJLofJLOrganizationalJLBehavior,JL16eJL(Robbin
s)JLChapterJL1 WhatJLIsJLOrganizationalJLBehavior?
1) TheJLimpactJLofJLwhatJLthreeJLareasJLareJLinvestigatedJLinJLtheJLstudyJLofJLOrganizationalJLBehavior?
A) ProfitJLstructure,JLorganizationalJLcomplexity,JLandJLjobJLsatisfaction
B) Individuals,JLprofitJLstructure,JLandJLjobJLsatisfaction
C) Individuals,JLgroups,JLandJLjobJLsatisfaction
D) Groups,JLstructure,JLandJLprofitJLstructure
E) Individuals,JLgroups,JLandJLstructur
eJLAnswer:J L E
Explanation:J L OBJLinvestigatesJLtheJLimpactJLthatJLindividuals,JLgroups,JLandJLstructuresJLhaveJLonJLb
ehaviorJLwithinJLorganizations.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
2) WhichJLofJLtheJLfollowingJLisJLNOTJLaJLcoreJLtopicJLofJLorganizationalJLbehavior?
A) Motivation
B) AttitudeJLdevelopment
C) Conflict
D) ResourceJLallocation
E) WorkJLdesig
nJLAnswer:J L D
Explanation:J L OBJLincludesJLtheJLcoreJLtopicsJLofJLmotivation,JLleaderJLbehaviorJLandJLpower,JLinter
personalJLcommunication,JLgroupJLstructureJLandJLprocesses,JLpersonality,JLemotions,JLandJLvalues,JLat
titudeJLdevelopmentJLandJLperception,JLchangeJLprocesses,JLconflictJLandJLnegotiation,JLandJLworkJLde
sign.JLItJLdoesJLnotJLincludeJLresourceJLallocation.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
1
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
, 3) AccordingJLtoJLaJLstudyJLbyJLMonsterJL(aJLglobalJLemploymentJLcompany),JLtheJLnumberJLoneJL
mostJLfrequentlyJLdesiredJLskillJLinJLapplicantsJLwasJL .
A) ethical
B) technical
C) communication
D) computer
E) accounting
JLAnswer:J L C
Explanation:J L MonsterJLminedJLdataJLfromJLnearlyJLoneJLmillionJLmarket-
wideJLjobJLpostingsJLtoJLidentifyJLskillsJLthatJLwereJLmostJLoftenJLsoughtJLbyJLemployers.JLAtJLtheJLtopJLo
fJLtheJLlistJLwasJLcommunicationJLskills.JLThisJLwasJLalsoJLreiteratedJLbyJLJeffJLWeiner,JLtheJLCEOJLofJL
LinkedIn.
Diff:JL1
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
4) AccordingJLtoJLaJLrecentJLlarge-scaleJLsurvey,JL58%JLofJLmanagersJLdidJLNOTJLreceiveJL .
A) payJLincentives
B) training
C) administrativeJLsupport
D) insurance
E) officeJLspac
eJLAnswer:J L B
Explanation:J L Fifty-
eightJLpercentJLofJLmanagersJLreportedJLtheyJLhadJLnotJLreceivedJLanyJLtrainingJLandJL25%JLadmittedJLth
eyJLwereJLnotJLreadyJLtoJLleadJLothersJLwhenJLtheyJLwereJLgivenJLtheJLrole.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
5) ThereJLisJLaJLconnectionJLbetweenJLcompaniesJLwhichJLhaveJL
JLandJLtheirJLattentionJLtoJLorganizationalJLbehaviorJLprinciples.
A) highJLturnoverJLrates
B) specializedJLtechnicalJLprocesses
C) superiorJLfinancialJLperformance
D) long-lastingJLCEOs
E) bothJLhighJLturnoverJLratesJLandJLlong-
lastingJLCEOsJLAnswer:J L C
Explanation:J L CompaniesJLsuchJLasJLLululemon,JLtheJLBostonJLConsultingJLGroup,JLLinkedIn,JLZoo
mJLVideo,JLGoogle,JLFacebook,JLandJLSouthwestJLAirlinesJLallJLhaveJLincorporatedJLtheJLconceptsJLofJL
organizationalJLbehaviorJLandJLattributeJLitJLtoJLtheirJLabilityJLtoJLgenerateJLhighJLfinancialJLoutcomes.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
2
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
by Maggie Niland Glass
JL JL JL
Essentials of Organiz JL JL
ational Behavior JL
Sixteenth Edition JL
Robbins/Judge
ThisJLworkJLisJLprotectedJLbyJLUnitedJLStatesJLcopyrightJLlawsJLandJLisJLprovidedJLsolelyJLforJLtheJL
useJLofJLinstructorsJLinJLteachingJLtheirJLcoursesJLandJLassessingJLstudentJLlearning.J L Disseminat
ionJLorJLsaleJLofJLanyJLpartJLofJLthisJLworkJL(includingJLonJLtheJLWorldJLWideJLWeb)JLwillJLdestroyJLth
eJLintegrityJLofJLtheJLworkJLandJLisJLnotJLpermitted.JLTheJLworkJLandJLmaterialsJLfromJLitJLshouldJLne
verJLbeJLmadeJLavailableJLtoJLstudentsJLexceptJLbyJLinstructorsJLusingJLtheJLaccompanyingJLtextJLi
nJLtheirJLclasses.JLAllJLrecipientsJLofJLthisJLworkJLareJLexpectedJLtoJLabideJLbyJLtheseJLrestrictionsJL
andJLtoJLhonorJLtheJLintendedJLpedagogicalJLpurposesJLandJLtheJLneedsJLofJLotherJLinstructorsJLw
hoJLrelyJLonJLtheseJLmaterials.
i
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
,CopyrightJL©JL2026,JL2022,JL2018JLbyJLPearsonJLEducation,JLInc.JLorJLitsJLaffiliates.JLAllJLRightsJLReserved.
JLManufacturedJLinJLtheJLUnitedJLStatesJLofJLAmerica.JLThisJLpublicationJLisJLprotectedJLbyJLcopyright,JLandJ
LpermissionJLshouldJLbeJLobtainedJLfromJLtheJLpublisherJLpriorJLtoJLanyJLprohibitedJLreproduction,JLstorageJL
inJLaJLretrievalJLsystem,JLorJLtransmissionJLinJLanyJLformJLorJLbyJLanyJLmeans,JLelectronic,JLmechanical,JLphot
ocopying,JLrecording,JLorJLotherwise.JLForJLinformationJLregardingJLpermissions,JLrequestJLforms,JLandJLthe
JLappropriateJLcontactsJLwithinJLtheJLPearsonJLEducationJLGlobalJLRightsJLandJLPermissionsJLdepartment,JL
pleaseJLvisitJLwww.pearsoned.com/permissions/.
PEARSONJLandJLMYLABJLareJLexclusiveJLtrademarkJLownedJLbyJLPearsonJLEducation,JLInc.JLorJLitsJLaffilia
tesJLinJLtheJLU.S.JLand/orJLotherJLcountries.
UnlessJLotherwiseJLindicatedJLherein,JLanyJLthird-
partyJLtrademarks,JLlogos,JLorJLiconsJLthatJLmayJLappearJLinJLthisJLworkJLareJLtheJLpropertyJLofJLtheirJLrespect
iveJLowners,JLandJLanyJLreferencesJLtoJLthird-
partyJLtrademarks,JLlogos,JLicons,JLorJLotherJLtradeJLdressJLareJLforJLdemonstrativeJLorJLdescriptiveJLpurpose
sJLonly.JLSuchJLreferencesJLareJLnotJLintendedJLtoJLimplyJLanyJLsponsorship,JLendorsement,JLauthorization,J
LorJLpromotionJLofJLPearson’sJLproductsJLbyJLtheJLownersJLofJLsuchJLmarks,JLorJLanyJLrelationshipJLbetween
JLtheJLownerJLandJLPearsonJLEducation,JLInc.,JLorJLitsJLaffiliates,JLauthors,JLlicensees,JLorJLdistributors.
ii
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
,EssentialsJLofJLOrganizationalJLBehavior,JL16eJL(Robbin
s)JLChapterJL1 WhatJLIsJLOrganizationalJLBehavior?
1) TheJLimpactJLofJLwhatJLthreeJLareasJLareJLinvestigatedJLinJLtheJLstudyJLofJLOrganizationalJLBehavior?
A) ProfitJLstructure,JLorganizationalJLcomplexity,JLandJLjobJLsatisfaction
B) Individuals,JLprofitJLstructure,JLandJLjobJLsatisfaction
C) Individuals,JLgroups,JLandJLjobJLsatisfaction
D) Groups,JLstructure,JLandJLprofitJLstructure
E) Individuals,JLgroups,JLandJLstructur
eJLAnswer:J L E
Explanation:J L OBJLinvestigatesJLtheJLimpactJLthatJLindividuals,JLgroups,JLandJLstructuresJLhaveJLonJLb
ehaviorJLwithinJLorganizations.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
2) WhichJLofJLtheJLfollowingJLisJLNOTJLaJLcoreJLtopicJLofJLorganizationalJLbehavior?
A) Motivation
B) AttitudeJLdevelopment
C) Conflict
D) ResourceJLallocation
E) WorkJLdesig
nJLAnswer:J L D
Explanation:J L OBJLincludesJLtheJLcoreJLtopicsJLofJLmotivation,JLleaderJLbehaviorJLandJLpower,JLinter
personalJLcommunication,JLgroupJLstructureJLandJLprocesses,JLpersonality,JLemotions,JLandJLvalues,JLat
titudeJLdevelopmentJLandJLperception,JLchangeJLprocesses,JLconflictJLandJLnegotiation,JLandJLworkJLde
sign.JLItJLdoesJLnotJLincludeJLresourceJLallocation.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
1
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.
, 3) AccordingJLtoJLaJLstudyJLbyJLMonsterJL(aJLglobalJLemploymentJLcompany),JLtheJLnumberJLoneJL
mostJLfrequentlyJLdesiredJLskillJLinJLapplicantsJLwasJL .
A) ethical
B) technical
C) communication
D) computer
E) accounting
JLAnswer:J L C
Explanation:J L MonsterJLminedJLdataJLfromJLnearlyJLoneJLmillionJLmarket-
wideJLjobJLpostingsJLtoJLidentifyJLskillsJLthatJLwereJLmostJLoftenJLsoughtJLbyJLemployers.JLAtJLtheJLtopJLo
fJLtheJLlistJLwasJLcommunicationJLskills.JLThisJLwasJLalsoJLreiteratedJLbyJLJeffJLWeiner,JLtheJLCEOJLofJL
LinkedIn.
Diff:JL1
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
4) AccordingJLtoJLaJLrecentJLlarge-scaleJLsurvey,JL58%JLofJLmanagersJLdidJLNOTJLreceiveJL .
A) payJLincentives
B) training
C) administrativeJLsupport
D) insurance
E) officeJLspac
eJLAnswer:J L B
Explanation:J L Fifty-
eightJLpercentJLofJLmanagersJLreportedJLtheyJLhadJLnotJLreceivedJLanyJLtrainingJLandJL25%JLadmittedJLth
eyJLwereJLnotJLreadyJLtoJLleadJLothersJLwhenJLtheyJLwereJLgivenJLtheJLrole.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
5) ThereJLisJLaJLconnectionJLbetweenJLcompaniesJLwhichJLhaveJL
JLandJLtheirJLattentionJLtoJLorganizationalJLbehaviorJLprinciples.
A) highJLturnoverJLrates
B) specializedJLtechnicalJLprocesses
C) superiorJLfinancialJLperformance
D) long-lastingJLCEOs
E) bothJLhighJLturnoverJLratesJLandJLlong-
lastingJLCEOsJLAnswer:J L C
Explanation:J L CompaniesJLsuchJLasJLLululemon,JLtheJLBostonJLConsultingJLGroup,JLLinkedIn,JLZoo
mJLVideo,JLGoogle,JLFacebook,JLandJLSouthwestJLAirlinesJLallJLhaveJLincorporatedJLtheJLconceptsJLofJL
organizationalJLbehaviorJLandJLattributeJLitJLtoJLtheirJLabilityJLtoJLgenerateJLhighJLfinancialJLoutcomes.
Diff:JL2
AACSB:J L AnalyticalJLThinkingJLQ
uest.JLCategory:J L Concept
LO:J L J L 1.1JLDefineJLorganizationalJLbehaviorJL(OB).
2
CopyrightJL©JL2025JLPearsonJLEducation,JLI
nc.