CHAA PRACTICE TEST QUESTIONS
WITH COMPLETE SOLUTIONS
Which is not an example of how Access staff influence the revenue cycle?
A. Accurate gathering of patient data helps to ensure timely reimbursement.
B. In many facilities Access has taken over responsibility for financial counseling.
C. Insurance pre-requisites and high patient deductibles has emphasized focus on front-
end processes.
D. Kiosks in the Access areas have resulted in shorter patient wait times. - Answer- D:
Kiosks in the Access areas have resulted in shorter patient wait times.
All of the following should be reviewed when checking insurance eligibility, except:
A. Patient name and date of birth
B. Active insurance benefits
C. Date became eligible
D. When eligibility ends - Answer- D: When eligibility ends
What is a deductible?
A. Payment made to pay for your insurance each month
B. The amount of the hospital bill not paid by insurance
C. The amount the insurance company requires you to pay before insurance pays -
Answer- C: The amount the insurance company requires you to pay before insurance
pays.
Successful insurance verification doesn't automatically mean insurance will pay for
charges incurred during a visit.
A. True
B. False - Answer- A: True
A minor child is brought in with insurance from both parents. The mother's birthdate is
July 15, 1993. The father's birthdate is February 20, 1995. According to the birthday
rule, whose insurance is primary?
A. The mother's insurance
B. The father's insurance - Answer- B: The mother's insurance
Which of the following is NOT an example of technology used to ensure positive patient
identity?
A: Palm vein
B: Kiosks
C: Facial recognition
D: Retinal - Answer- B: Kiosks
An interval when a system is unavailable to users is called:
, A: Blackout
B: Downtime
C: Manual registration
D: Batch processing - Answer- B: Downtime
Which of the following functions is not typically supported by advanced technology?
A: Medical records coding
B: Insurance verification
C: Estimating patient responsibility
D: Explaining benefits to patients - Answer- D: Explaining benefits to patients
For which of the following issues would you call for desktop support assistance?
A: Power failure in building
B: Adding an icon to a computer screen to access a new function needed for work
C: PC won't boot up
D: Adding Facebook to your desktop - Answer- B: Adding an icon to a computer screen
to access a new function needed for work.
Which of the following is not a data source for an automated Access statistical report?
A: The facility's registration system
B: A standalone data repository or warehouse
C: The finance department
D: The electronic medical record - Answer- C: The finance department
One of our most valuable resources is:
A: Time
B: Money
C: Staff
D: Vendors - Answer- A: Time
The largest expense item in the Patient Access budget is:
A: Supplies
B: Vendors
C: Equipment
D: Salaries - Answer- D: Salaries
Which of the following is a common form used by Patient Access representatives during
patient registration:
A: HIPAA Notices of Privacy Practices
B: Productivity form
C: Evaluation form
D: Clinical questionnaire - Answer- A: HIPPA Notices of Privacy Practices
In Patient Access registration, a standard productivity measurement is the number of:
A: Scheduled calls
B: Patient registrations
WITH COMPLETE SOLUTIONS
Which is not an example of how Access staff influence the revenue cycle?
A. Accurate gathering of patient data helps to ensure timely reimbursement.
B. In many facilities Access has taken over responsibility for financial counseling.
C. Insurance pre-requisites and high patient deductibles has emphasized focus on front-
end processes.
D. Kiosks in the Access areas have resulted in shorter patient wait times. - Answer- D:
Kiosks in the Access areas have resulted in shorter patient wait times.
All of the following should be reviewed when checking insurance eligibility, except:
A. Patient name and date of birth
B. Active insurance benefits
C. Date became eligible
D. When eligibility ends - Answer- D: When eligibility ends
What is a deductible?
A. Payment made to pay for your insurance each month
B. The amount of the hospital bill not paid by insurance
C. The amount the insurance company requires you to pay before insurance pays -
Answer- C: The amount the insurance company requires you to pay before insurance
pays.
Successful insurance verification doesn't automatically mean insurance will pay for
charges incurred during a visit.
A. True
B. False - Answer- A: True
A minor child is brought in with insurance from both parents. The mother's birthdate is
July 15, 1993. The father's birthdate is February 20, 1995. According to the birthday
rule, whose insurance is primary?
A. The mother's insurance
B. The father's insurance - Answer- B: The mother's insurance
Which of the following is NOT an example of technology used to ensure positive patient
identity?
A: Palm vein
B: Kiosks
C: Facial recognition
D: Retinal - Answer- B: Kiosks
An interval when a system is unavailable to users is called:
, A: Blackout
B: Downtime
C: Manual registration
D: Batch processing - Answer- B: Downtime
Which of the following functions is not typically supported by advanced technology?
A: Medical records coding
B: Insurance verification
C: Estimating patient responsibility
D: Explaining benefits to patients - Answer- D: Explaining benefits to patients
For which of the following issues would you call for desktop support assistance?
A: Power failure in building
B: Adding an icon to a computer screen to access a new function needed for work
C: PC won't boot up
D: Adding Facebook to your desktop - Answer- B: Adding an icon to a computer screen
to access a new function needed for work.
Which of the following is not a data source for an automated Access statistical report?
A: The facility's registration system
B: A standalone data repository or warehouse
C: The finance department
D: The electronic medical record - Answer- C: The finance department
One of our most valuable resources is:
A: Time
B: Money
C: Staff
D: Vendors - Answer- A: Time
The largest expense item in the Patient Access budget is:
A: Supplies
B: Vendors
C: Equipment
D: Salaries - Answer- D: Salaries
Which of the following is a common form used by Patient Access representatives during
patient registration:
A: HIPAA Notices of Privacy Practices
B: Productivity form
C: Evaluation form
D: Clinical questionnaire - Answer- A: HIPPA Notices of Privacy Practices
In Patient Access registration, a standard productivity measurement is the number of:
A: Scheduled calls
B: Patient registrations
