TEST BANK
BUSINESS COMMUNICATION: POLISHING YOUR PROFESSIONAL PRESENCE
2ND CANADIAN EDITION
CHAPTER NO. 01: BECOMING A SUCCESSFUL BUSINESS COMMUNICATOR
1) All of the following are examples of communicating EXCEPT
A) posting updates on Facebook to keep in touch with geographically distant friends and family.
B) emailing your employer to confirm scheduling issues.
C) speaking to your mother on the phone.
D) gesturing across the table to a friend to get them to stop telling the story they have begun.
E) reciting a list of dates to memorize them for an upcoming exam.
Answer: E
Explanation: All of the other choices are examples of the complex process of communication:
planning, creating, delivering, and interpreting messages. This choice is simply a means to learn and
retain information.
Diff: 1 Type: MC
Objective: LO 1.1
2) The communication skills you already possess ________ in the workplace.
A) will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet the challenges of communication
D) will be valuable to you for communicating
E) must all be unlearned if you want to successfully communicate
Answer: D
Explanation: The communication skills you have already developed will be valuable to you in the
workplace, where communication is considered to be the most important of all abilities you can
possess. However, your current skills may not be sufficient to meet many challenges of
communicating in the workplace.
Diff: 1 Type: MC
Objective: LO 1.1
3) Which of the following is NOT an example of communication?
A) texting a colleague that you will be a few minutes late for your meeting
,B) tweeting that you are headed to a concert in the park
C) updating your page on a social networking site
D) listening to classic music on iTunes
E) whispering to a friend during a meeting
Answer: D
Explanation: All of the other choices are examples of the complex process of communication:
planning, creating, delivering, and interpreting messages. In this choice you are using an electronic
device to listen to music, but are not seeking to share information with others.
Diff: 1 Type: MC
Objective: LO 1.1
4) Which of the following workplace activities is NOT one in which your communication skills will
be utilized?
A) calculating whether sales are up this quarter using the latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is the top priority
E) discussing your employee's poor sales figures without making them feel defensive
Answer: A
Explanation: All of the other choices represent situations in which you will need to use your
communication skills. Computing sales figures from data is not an example of communication.
Diff: 1 Type: MC
Objective: LO 1.1
5) In 2018, the Royal Bank of Canada produced a fascinating report on youth and entry-level skills
and employability called Humans Wanted. Which of the following skill is identified as being critical
to personal and professional success?
A) technological literacy
B) creative thinking
C) dexterity
D) active listening
E) industry-specific knowledge
Answer: D
,Explanation: Skills identified as being critical include: critical thinking, coordination and
collaboration, social perceptiveness, active listening, and complex problem solving.
Diff: 2 Type: MC
Objective: LO 1.1
6) The Council of Canada surveyed 95 leading Canadian employers to produce its 2018 report,
Navigating Change. Which of the following skills were identified as top requirements for entry-level
hires?
A) leadership skills and communication
B) flexibility and entrepreneurial skills
C) communication skills and teamwork skills
D) teamwork skills and strategic planning skills
E) strong work ethic and initiative
Answer: C
Explanation: These were the top ranked skills sets.
Diff: 1 Type: MC
Objective: LO 1.1
Ryan, a recent college graduate, possesses exemplary written and oral communication skills. Ryan
always received top marks for college writing assignments such as reports, and was a successful
member of the school debate team.
7) As Ryan begins a job search, Ryan can expect that ________.
A) being an effective communicator will be a competitive advantage
B) most post-secondary graduates possess similar communication skills
C) employers will not be unduly impressed by these skills, as most people in the workplace have
mastered them
D) this ability might hinder opportunities as a job candidate
E) excellent speaking skills will be a plus for job opportunities, but writing skills are taken for
granted in the workplace
Answer: A
Explanation: Employers who recognize the value of communication skills may pay a premium to get
employees with those skills. Strong communication skills are highly valued in the workplace. Thus,
, developing proficiency in this area can enhance your professional and personal success.
Diff: 2 Type: MC
Objective: LO 1.1
8) In terms of Ryan's career, Ryan's communication skills ________.
A) will not help find a job but will help keep the job
B) will give Ryan prestige in the job but will not make any difference in salary potential
C) will be perceived as valuable by employers but cannot translate into monetary savings for the
company
D) may give an opportunity to produce documents that save money or generate income for the
company
E) may have a positive impact on Ryan's professional life but a negative impact on Ryan's personal
life
Answer: D
Explanation: Even a small change in communication can have a large return on investment for an
organization, enabling it to save money or generate income. A skilled communicator can improve a
company's public image and employee satisfaction; earn up to three times as much as a poor
communicator; and apply their communication skills to their personal life as well.
Diff: 2 Type: MC
Objective: LO 1.1
9) Research confirms that communication can help your career and your employer in all of the
following ways EXCEPT which of the following?
A) Communication skills will help you find a job.
B) Communication skills will make employers overlook that you do not have the necessary
qualifications for a job.
C) Communication skills will make you a more valuable employee.
D) Communication skills can improve your salary.
E) Communication skills can have a positive impact on your life outside of work.
Answer: B
Explanation: Because communication is a valued commodity in the workplace, it can enhance your
professional and personal success. Research confirms that it will help your career and your employer
in all of the ways described in the other choices.
BUSINESS COMMUNICATION: POLISHING YOUR PROFESSIONAL PRESENCE
2ND CANADIAN EDITION
CHAPTER NO. 01: BECOMING A SUCCESSFUL BUSINESS COMMUNICATOR
1) All of the following are examples of communicating EXCEPT
A) posting updates on Facebook to keep in touch with geographically distant friends and family.
B) emailing your employer to confirm scheduling issues.
C) speaking to your mother on the phone.
D) gesturing across the table to a friend to get them to stop telling the story they have begun.
E) reciting a list of dates to memorize them for an upcoming exam.
Answer: E
Explanation: All of the other choices are examples of the complex process of communication:
planning, creating, delivering, and interpreting messages. This choice is simply a means to learn and
retain information.
Diff: 1 Type: MC
Objective: LO 1.1
2) The communication skills you already possess ________ in the workplace.
A) will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet the challenges of communication
D) will be valuable to you for communicating
E) must all be unlearned if you want to successfully communicate
Answer: D
Explanation: The communication skills you have already developed will be valuable to you in the
workplace, where communication is considered to be the most important of all abilities you can
possess. However, your current skills may not be sufficient to meet many challenges of
communicating in the workplace.
Diff: 1 Type: MC
Objective: LO 1.1
3) Which of the following is NOT an example of communication?
A) texting a colleague that you will be a few minutes late for your meeting
,B) tweeting that you are headed to a concert in the park
C) updating your page on a social networking site
D) listening to classic music on iTunes
E) whispering to a friend during a meeting
Answer: D
Explanation: All of the other choices are examples of the complex process of communication:
planning, creating, delivering, and interpreting messages. In this choice you are using an electronic
device to listen to music, but are not seeking to share information with others.
Diff: 1 Type: MC
Objective: LO 1.1
4) Which of the following workplace activities is NOT one in which your communication skills will
be utilized?
A) calculating whether sales are up this quarter using the latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is the top priority
E) discussing your employee's poor sales figures without making them feel defensive
Answer: A
Explanation: All of the other choices represent situations in which you will need to use your
communication skills. Computing sales figures from data is not an example of communication.
Diff: 1 Type: MC
Objective: LO 1.1
5) In 2018, the Royal Bank of Canada produced a fascinating report on youth and entry-level skills
and employability called Humans Wanted. Which of the following skill is identified as being critical
to personal and professional success?
A) technological literacy
B) creative thinking
C) dexterity
D) active listening
E) industry-specific knowledge
Answer: D
,Explanation: Skills identified as being critical include: critical thinking, coordination and
collaboration, social perceptiveness, active listening, and complex problem solving.
Diff: 2 Type: MC
Objective: LO 1.1
6) The Council of Canada surveyed 95 leading Canadian employers to produce its 2018 report,
Navigating Change. Which of the following skills were identified as top requirements for entry-level
hires?
A) leadership skills and communication
B) flexibility and entrepreneurial skills
C) communication skills and teamwork skills
D) teamwork skills and strategic planning skills
E) strong work ethic and initiative
Answer: C
Explanation: These were the top ranked skills sets.
Diff: 1 Type: MC
Objective: LO 1.1
Ryan, a recent college graduate, possesses exemplary written and oral communication skills. Ryan
always received top marks for college writing assignments such as reports, and was a successful
member of the school debate team.
7) As Ryan begins a job search, Ryan can expect that ________.
A) being an effective communicator will be a competitive advantage
B) most post-secondary graduates possess similar communication skills
C) employers will not be unduly impressed by these skills, as most people in the workplace have
mastered them
D) this ability might hinder opportunities as a job candidate
E) excellent speaking skills will be a plus for job opportunities, but writing skills are taken for
granted in the workplace
Answer: A
Explanation: Employers who recognize the value of communication skills may pay a premium to get
employees with those skills. Strong communication skills are highly valued in the workplace. Thus,
, developing proficiency in this area can enhance your professional and personal success.
Diff: 2 Type: MC
Objective: LO 1.1
8) In terms of Ryan's career, Ryan's communication skills ________.
A) will not help find a job but will help keep the job
B) will give Ryan prestige in the job but will not make any difference in salary potential
C) will be perceived as valuable by employers but cannot translate into monetary savings for the
company
D) may give an opportunity to produce documents that save money or generate income for the
company
E) may have a positive impact on Ryan's professional life but a negative impact on Ryan's personal
life
Answer: D
Explanation: Even a small change in communication can have a large return on investment for an
organization, enabling it to save money or generate income. A skilled communicator can improve a
company's public image and employee satisfaction; earn up to three times as much as a poor
communicator; and apply their communication skills to their personal life as well.
Diff: 2 Type: MC
Objective: LO 1.1
9) Research confirms that communication can help your career and your employer in all of the
following ways EXCEPT which of the following?
A) Communication skills will help you find a job.
B) Communication skills will make employers overlook that you do not have the necessary
qualifications for a job.
C) Communication skills will make you a more valuable employee.
D) Communication skills can improve your salary.
E) Communication skills can have a positive impact on your life outside of work.
Answer: B
Explanation: Because communication is a valued commodity in the workplace, it can enhance your
professional and personal success. Research confirms that it will help your career and your employer
in all of the ways described in the other choices.
