0 0
TEST BANK For
0 0 0
Human Resources Management in Canada 15th
0 0 0 0 0 0
Canadian Edition by Gary Dessler
0 0 0 0
Chapters 1 - 17
0 0 0 0
,0 0
, 0 0
Answers are at the end of each Chapter
0 0 0 0 0 0 0
Chapter 1 0
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
0 0 0 0 0 0 0 0 0 0 0 0 0
1) Human resources management refers to: 0 0 0 0
A) the management of people in organizations.
0 0 0 0 0
B) concepts and techniques for organizing work activities. 0 0 0 0 0 0
C) all managerial activities.
0 0
D) concepts and techniques used in leading people at work. 0 0 0 0 0 0 0 0
E) management techniques for controlling people at work. 0 0 0 0 0 0
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
0 0 0 0 0 0 0 0 0 0 0 0 0
A) physical capital. 0
B) management's philosophy. 0
C) human capital. 0
D) production capital. 0
E) cultural diversity. 0
3) Human resources practices that support strategy include:
0 0 0 0 0 0
A) performance management. 0
B) production scheduling. 0
C) policies and procedures. 0 0
D) staffing practices. 0
E) rewards practices. 0
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to f
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
inancial results, customers, internal business processes and human capital management. This system is knows as the:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) HRIS.
B) balanced strategy. 0
C) Human Capital Index. 0 0
D) balanced scorecard. 0
E) none of the above. 0 0 0
5) You have been tasked with building employee engagement at the firm you work for. Strategic human res
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ources initiatives you would consider implementing include:
0 0 0 0 0 0
A) employee recognition programs and management development programs.
0 0 0 0 0 0
B) diversity programs. 0
C) employee recognition programs. 0 0
D) employee relations activity. 0 0
E) job design indicators.
0 0
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the fol
0 0 0 0 0 0 0 0 0 0 0 0 0 0
lowing is an operational responsibility?
0 0 0 0
A) setting goals and objectives 0 0 0
B) collecting metrics 0
C) analyzing metrics 0
D) interpreting human right laws 0 0 0
E) interpreting health and safety legislation 0 0 0 0
, 0 0
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements
0 0 0 0 0 0 0 0 0 0 0
, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the followin
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
g HR activities?
0 0
A) serving as a consultant 0 0 0
B) formulating policies and procedures 0 0 0
C) offering advice 0
D) providing services 0
E) serving as a change agent 0 0 0 0
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is kn
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
own as 0
A) hiring temporary employees. 0 0
B) payroll and benefits administration. 0 0 0
C) contract administration. 0
D) outsourcing.
E) labour-management relations. 0
9) The company's plan for how it will balance its internal strengths and weaknesses with external op
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
portunities and threats in order to maintain competitive advantage is known as
0 0 0 0 0 0 0 0 0 0 0
A) HR strategy. 0
B) strategy.
C) environmental scanning. 0
D) policies and procedures. 0 0
E) none of the above. 0 0 0
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competit
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
or compensation and incentive plans, information about pending legislative changes and availability of talent in th
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
e labour market for the upcoming strategic planning meeting. Rita was conducting:
0 0 0 0 0 0 0 0 0 0 0
A) environmental scanning. 0
B) an employee engagement survey.
0 0 0
C) an external market survey.
0 0 0
D) an envrionmental study.
0 0
E) an external opportunities/threats study.
0 0 0
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's sal
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
es force due to an economic downturn. He was also involved in arranging for outplacement services and employee ret
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) formulating strategy. 0
B) operational activities. 0
C) environmental scanning. 0
D) environmental scanning and executing strategy. 0 0 0 0
E) executing strategy. 0
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) organizational climate. 0
B) the strategic plan.
0 0
C) the mission statement.
0 0
D) organizational culture. 0
E) the pervading atmosphere.
0 0
TEST BANK For
0 0 0
Human Resources Management in Canada 15th
0 0 0 0 0 0
Canadian Edition by Gary Dessler
0 0 0 0
Chapters 1 - 17
0 0 0 0
,0 0
, 0 0
Answers are at the end of each Chapter
0 0 0 0 0 0 0
Chapter 1 0
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
0 0 0 0 0 0 0 0 0 0 0 0 0
1) Human resources management refers to: 0 0 0 0
A) the management of people in organizations.
0 0 0 0 0
B) concepts and techniques for organizing work activities. 0 0 0 0 0 0
C) all managerial activities.
0 0
D) concepts and techniques used in leading people at work. 0 0 0 0 0 0 0 0
E) management techniques for controlling people at work. 0 0 0 0 0 0
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
0 0 0 0 0 0 0 0 0 0 0 0 0
A) physical capital. 0
B) management's philosophy. 0
C) human capital. 0
D) production capital. 0
E) cultural diversity. 0
3) Human resources practices that support strategy include:
0 0 0 0 0 0
A) performance management. 0
B) production scheduling. 0
C) policies and procedures. 0 0
D) staffing practices. 0
E) rewards practices. 0
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to f
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
inancial results, customers, internal business processes and human capital management. This system is knows as the:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) HRIS.
B) balanced strategy. 0
C) Human Capital Index. 0 0
D) balanced scorecard. 0
E) none of the above. 0 0 0
5) You have been tasked with building employee engagement at the firm you work for. Strategic human res
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ources initiatives you would consider implementing include:
0 0 0 0 0 0
A) employee recognition programs and management development programs.
0 0 0 0 0 0
B) diversity programs. 0
C) employee recognition programs. 0 0
D) employee relations activity. 0 0
E) job design indicators.
0 0
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the fol
0 0 0 0 0 0 0 0 0 0 0 0 0 0
lowing is an operational responsibility?
0 0 0 0
A) setting goals and objectives 0 0 0
B) collecting metrics 0
C) analyzing metrics 0
D) interpreting human right laws 0 0 0
E) interpreting health and safety legislation 0 0 0 0
, 0 0
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements
0 0 0 0 0 0 0 0 0 0 0
, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the followin
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
g HR activities?
0 0
A) serving as a consultant 0 0 0
B) formulating policies and procedures 0 0 0
C) offering advice 0
D) providing services 0
E) serving as a change agent 0 0 0 0
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is kn
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
own as 0
A) hiring temporary employees. 0 0
B) payroll and benefits administration. 0 0 0
C) contract administration. 0
D) outsourcing.
E) labour-management relations. 0
9) The company's plan for how it will balance its internal strengths and weaknesses with external op
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
portunities and threats in order to maintain competitive advantage is known as
0 0 0 0 0 0 0 0 0 0 0
A) HR strategy. 0
B) strategy.
C) environmental scanning. 0
D) policies and procedures. 0 0
E) none of the above. 0 0 0
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competit
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
or compensation and incentive plans, information about pending legislative changes and availability of talent in th
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
e labour market for the upcoming strategic planning meeting. Rita was conducting:
0 0 0 0 0 0 0 0 0 0 0
A) environmental scanning. 0
B) an employee engagement survey.
0 0 0
C) an external market survey.
0 0 0
D) an envrionmental study.
0 0
E) an external opportunities/threats study.
0 0 0
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's sal
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
es force due to an economic downturn. He was also involved in arranging for outplacement services and employee ret
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) formulating strategy. 0
B) operational activities. 0
C) environmental scanning. 0
D) environmental scanning and executing strategy. 0 0 0 0
E) executing strategy. 0
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A) organizational climate. 0
B) the strategic plan.
0 0
C) the mission statement.
0 0
D) organizational culture. 0
E) the pervading atmosphere.
0 0
