2025
Leadership Nur 4120 Chapter 21
Exam With 100% Correct Verified
Answers 2025
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Whichiofitheifollowingibehaviorsishoulditheinurse-
manageriidentifyiasiworkplaceiviolence,
incivility,ioribullying?iSelectiallithatiapply.
a.iAigroupiofinursesiconsistentlyirefuseitoihelpiainurseiwhenithatinurseihasiaih
eavy
workload,idespiteihavingitimeitoidoiso.
b.iStaffimembersiassignianiunwantedinicknameitoiaicolleague.
c.iAinurse'sispecificivacationirequestiisideniedibyitheimanagerifori2iyearsiiniair
ow.
d.iAinurseiasksiaicolleagueitoiassessiaiknowniverballyiabusiveiclientiwithout
warningitoiseeihowitheicolleagueiwillirespond.
e.iAinurseitellsiainursingistudentitoirushitoiroomi311,iknowingithatitheiunitihasi
no
roomi311.i-iCORRECTiANSWERS-A,B,iD,iE
Twoigroupsiinitheihealth-
careiorganizationihaveibeeniunableitoireachianiagreementiafter
prolongedinegotiation.iTheigroupsihaveiagreeditoiarbitration.iWhatiwillihapp
eniduringithis
process?
a.iAineutralipartyiwillifacilitateinewinegotiations,istartingifromitheibeginning.
b.iAineutralipartyiwillilistenitoibothigroupsiandithenipresentiaibinding
recommendation.
c.iAineutralithirdipartyiwilliactiasiai"goibetween"iinitheinegotiations.
d.iNegotiationsiwillicontinueiiniaicourtisetting,iandiailawyeriwillimediateibetw
een
theigroups.i-iCORRECTiANSWERS-B
Ainurse-
manageriisiattemptingitoihelpiaigroupiofistaffimembersireachiaiconsensusioni
a
sensitiveiissue.iWhatiisiaiconsequenceiofiusingiaiconsensus-basediapproach?
a.iOneigroupiwillibeiperceivediasithei"winner"iandioneigroupiasithei"loser."
vendarsol
, 2025
b.iItiisilikelyithatineitherigroupiwilliachieveitheiridesiredi"ideal"ioutcome.
c.iAisolutionithatiisiidealitoibothigroupsiwillibeiselected.
d.iThereiisianiincreasediriskiforisimilariconflictiinitheifuture.i-
iCORRECTiANSWERS-B
Aniemployeeiwhoiisiinvolvediiniaidisputeihasisoughtitheiassistanceiofitheiorga
nization's
ombudsperson.iWhatiroleiwillitheiombudspersoniplayiiniresolvingitheiemploy
ee'siconflict?
a.iProvidingiexpertitestimonyiiniconflicticases
b.iProvidingipsychosocialisupportitoiemployeesiinidistress
c.iInvestigatingitheiemployee'sigrievanceiagainstitheiotheriparty
d.iMonitoringitheiimplementationiofitheitermsiofiaiconflict'sicompromisei-
iCORRECTiANSWERS-C
Ainegotiatingisessionihasijusticoncludediwithiaicompromiseiagreement.iWhat
iisithe
manager'sibestiaction?
a.iClearlyirestateitheitermsiofitheicompromiseitoialliinvolvedibeforeidispersing
.
b.iGiveifeedbackitoitheimembersiofitheiotherinegotiatingiteamionitheiribehavi
oriand
performance.
c.iEvaluateitheifairnessiofitheicompromiseitoialliinvolvediparties.
d.iRestateieachiparty'sioriginalibottomiline.i-iCORRECTiANSWERS-A
Ainurse-
manageriisiengagediiniainegotiationiwithistaffirepresentativesiwhenitheidiscus
sion
becomesicontrolledibyiaiparticularlyiaggressiveimember.iWhichiactioniwillith
e
nurse-manageritakeitoiassureithatitheiprocessiisisuccessful?
a.iAskithatitheiaggressiveiindividualirecognizeitheirightsiofiallitheiotherimemb
ers.
b.iState,i"Iineeditoihaveitimeitoithinkioveriallithatiweihaveidiscussed."
c.iHaltianyidiscussioniuntilinewirepresentativesicanibeiappointed.
d.iShareiwithitheimembersithatiaggressivenessinegativelyiimpactsitheinegotia
tions.i-iCORRECTiANSWERS-B
Whichipersonalicharacteristicsiwillibestihelpimeetitheipsychologicalineedsiofi
conflict
negotiation?
a.iPerseveranceiandiassertiveness
b.iCalmnessiandiself-assuredness
vendarsol
Leadership Nur 4120 Chapter 21
Exam With 100% Correct Verified
Answers 2025
✓
✓
✓
✓
Whichiofitheifollowingibehaviorsishoulditheinurse-
manageriidentifyiasiworkplaceiviolence,
incivility,ioribullying?iSelectiallithatiapply.
a.iAigroupiofinursesiconsistentlyirefuseitoihelpiainurseiwhenithatinurseihasiaih
eavy
workload,idespiteihavingitimeitoidoiso.
b.iStaffimembersiassignianiunwantedinicknameitoiaicolleague.
c.iAinurse'sispecificivacationirequestiisideniedibyitheimanagerifori2iyearsiiniair
ow.
d.iAinurseiasksiaicolleagueitoiassessiaiknowniverballyiabusiveiclientiwithout
warningitoiseeihowitheicolleagueiwillirespond.
e.iAinurseitellsiainursingistudentitoirushitoiroomi311,iknowingithatitheiunitihasi
no
roomi311.i-iCORRECTiANSWERS-A,B,iD,iE
Twoigroupsiinitheihealth-
careiorganizationihaveibeeniunableitoireachianiagreementiafter
prolongedinegotiation.iTheigroupsihaveiagreeditoiarbitration.iWhatiwillihapp
eniduringithis
process?
a.iAineutralipartyiwillifacilitateinewinegotiations,istartingifromitheibeginning.
b.iAineutralipartyiwillilistenitoibothigroupsiandithenipresentiaibinding
recommendation.
c.iAineutralithirdipartyiwilliactiasiai"goibetween"iinitheinegotiations.
d.iNegotiationsiwillicontinueiiniaicourtisetting,iandiailawyeriwillimediateibetw
een
theigroups.i-iCORRECTiANSWERS-B
Ainurse-
manageriisiattemptingitoihelpiaigroupiofistaffimembersireachiaiconsensusioni
a
sensitiveiissue.iWhatiisiaiconsequenceiofiusingiaiconsensus-basediapproach?
a.iOneigroupiwillibeiperceivediasithei"winner"iandioneigroupiasithei"loser."
vendarsol
, 2025
b.iItiisilikelyithatineitherigroupiwilliachieveitheiridesiredi"ideal"ioutcome.
c.iAisolutionithatiisiidealitoibothigroupsiwillibeiselected.
d.iThereiisianiincreasediriskiforisimilariconflictiinitheifuture.i-
iCORRECTiANSWERS-B
Aniemployeeiwhoiisiinvolvediiniaidisputeihasisoughtitheiassistanceiofitheiorga
nization's
ombudsperson.iWhatiroleiwillitheiombudspersoniplayiiniresolvingitheiemploy
ee'siconflict?
a.iProvidingiexpertitestimonyiiniconflicticases
b.iProvidingipsychosocialisupportitoiemployeesiinidistress
c.iInvestigatingitheiemployee'sigrievanceiagainstitheiotheriparty
d.iMonitoringitheiimplementationiofitheitermsiofiaiconflict'sicompromisei-
iCORRECTiANSWERS-C
Ainegotiatingisessionihasijusticoncludediwithiaicompromiseiagreement.iWhat
iisithe
manager'sibestiaction?
a.iClearlyirestateitheitermsiofitheicompromiseitoialliinvolvedibeforeidispersing
.
b.iGiveifeedbackitoitheimembersiofitheiotherinegotiatingiteamionitheiribehavi
oriand
performance.
c.iEvaluateitheifairnessiofitheicompromiseitoialliinvolvediparties.
d.iRestateieachiparty'sioriginalibottomiline.i-iCORRECTiANSWERS-A
Ainurse-
manageriisiengagediiniainegotiationiwithistaffirepresentativesiwhenitheidiscus
sion
becomesicontrolledibyiaiparticularlyiaggressiveimember.iWhichiactioniwillith
e
nurse-manageritakeitoiassureithatitheiprocessiisisuccessful?
a.iAskithatitheiaggressiveiindividualirecognizeitheirightsiofiallitheiotherimemb
ers.
b.iState,i"Iineeditoihaveitimeitoithinkioveriallithatiweihaveidiscussed."
c.iHaltianyidiscussioniuntilinewirepresentativesicanibeiappointed.
d.iShareiwithitheimembersithatiaggressivenessinegativelyiimpactsitheinegotia
tions.i-iCORRECTiANSWERS-B
Whichipersonalicharacteristicsiwillibestihelpimeetitheipsychologicalineedsiofi
conflict
negotiation?
a.iPerseveranceiandiassertiveness
b.iCalmnessiandiself-assuredness
vendarsol
