MBA MFT Study Exam with Complete Solutions
3 ways to analyze sell-or-process further - ANSWER-(1) incremental (or differential), (2)
opportunity cost, (3) total project approach
360 degree feedback - ANSWER-performance measurement by the employee's
supervisor, peers, employees, and customers
- multiple perspectives and formal communication
-demands a lot of time, facilitator needed to interpret results
4 factors influencing consumer behavior - ANSWER-(1) cultural, (2) social, (3) personal,
(4) psychological
4 factors that influence business purchasing behavior - ANSWER-(1) environmental, (2)
organizational, (3) interpersonal, (4) individual
4 types of conflict management styles - ANSWER-(1) Accommodating conflict style:
High Concern for Others' Needs
(2) Avoiding conflict style: Low Concern for Others' and Own Needs
(3) Forcing Conflict Style: High concern for own needs
(4) Collaborating Conflict Style: high concern for others' and own needs
5 key criteria market segments must rate favorably on to be useful - ANSWER-(1)
measurable, (2) sustainable, (3) accessible, (4) differentiable, (5) actionable
5 stages of consumer buying process decision process - ANSWER-(1) need
recognition, (2) information search, (3) evaluation of alternatives, (4) purchase decision,
(5) post-purchase behavior
5 uses of FCF - ANSWER-(1) Pay interest on debt
(2) Pay principal
(3) Buy back stock
(4) Pay dividends
(5) Invest in non-operating assets
8 major models of marketing communication - ANSWER-(1) advertising, (2) sales
promotion, (3) events & experiences, (4) public relations & publicity, (5) direct
marketing, (6) interactive marketing, (7) word-of-mouth marketing, (8) personal selling
8 steps of business purchasing process - ANSWER-(1) identify need, (2) select specific
product, (3) appoint purchase team, (4) specify technicalities, (5) budget for purchase,
(6) research potential suppliers, (7) solicit bids, (8) award contracts
absorption vs. variable costing - ANSWER-absorption includes all costs, including fixed
costs, in figuring the cost of production, while variable costing only includes the variable
costs related to production
,ACCOUNTING EQUATION - ANSWER-ASSETS = LIABILITIES + EQUITY
activity based costing (ABC) - ANSWER-firm assigns costs to the activities that are the
real cause of the overhead, then assigns the costs of those activities only to the
products that are actually demanding the activities
agency costs - ANSWER-The decline in firm value that results from agents pursuing
their own interests to the determent of the principal's interest.
agency problem - ANSWER-- Where the principal (Shareholders) hire agents
(Managers) to represent their interests
- Potential conflict between the principal and the agent is known as the "Agency
Problem"
anchoring bias - ANSWER-A tendency to fixate on initial information, from which we
then fail to adequately adjust for subsequent information.
appraisals - ANSWER-formal process for measuring employee performance
Must tell employees specifically about their performance problems and ways to improve
approaches to employee development - ANSWER-Formal education
assessment
job experiences
interpersonal relationships
are all leaders managers? - ANSWER-(1) Manager= formal title and authority (2)
Leader= person (manager or non-manager with influence (3) Follower= person
influenced by a leader
assessment - ANSWER-collecting information and providing feedback to employees
about their behavior communication style or skills
must be shared with employee being assessed for it to support development
assessment centers - ANSWER-multiple raters evaluate employees performance on a
number of exercises at an off site location as they work in a group
assets - ANSWER-resources a company owns or controls
available market - ANSWER-set of consumers who have interest, income, and access
to a particular offer
AVERAGE COLLECTION PERIOD = - ANSWER-DAYS (ACCOUNTS
RECEIVABLE)/CREDIT SALES
average costs - ANSWER-total costs divided by number of units produced
, balance sheet - ANSWER-reports a listing of amounts for assets, liabilities, and equity
at a point in time
beta - ANSWER-measures the sensitivity of the stock's returns to changes in the returns
of a broad stock market index
bond - ANSWER-debt security that acknowledges a creditor relationship with the firm
bond market - ANSWER-trade corporate notes with maturity of 1-5 years and corporate
bonds with maturity over 5 years
brand - ANSWER-Word, letter, sound, or symbol that differentiates a product from
similar products on the market.
brand equity - ANSWER-Value of a brand generated by a favorable consumer
experience with a product.
brand loyalty - ANSWER-Consumer preference for a particular brand that develops over
time based on satisfaction with a company's products.
BREAK EVEN POINT = - ANSWER-BEP = TFC/(UP - UVC) or... TFC/UCM
byproduct - ANSWER-a product of relatively small total value produced simultaneously
with a product of greater total value
CALCULATING CASH FLOW - ANSWER-EBIT + DEPRECIATION - TAXES
or...
NET INCOME + DEPRECIATION (if no interest)
capital budgeting - ANSWER-the whole process of analyzing projects and deciding
whether they should be included in the planned expenditures on fixed assets
capital markets - ANSWER-markets for buying and selling equity and debt instruments
career management - ANSWER-helps employees select development activities that
prepare them to meet their career goals
cash budget - ANSWER-financial budget prepared to calculate the budgeted cash
inflows and outflows during a period and the budgeted cash balance at the end of the
period
centralization vs. decentralization - ANSWER-Centralization is the degree to which
formal authority is centralized within a unit or level of an organization. Decentralization
is the process of actively shifting authority lower in a firm's hierarchical structure.
3 ways to analyze sell-or-process further - ANSWER-(1) incremental (or differential), (2)
opportunity cost, (3) total project approach
360 degree feedback - ANSWER-performance measurement by the employee's
supervisor, peers, employees, and customers
- multiple perspectives and formal communication
-demands a lot of time, facilitator needed to interpret results
4 factors influencing consumer behavior - ANSWER-(1) cultural, (2) social, (3) personal,
(4) psychological
4 factors that influence business purchasing behavior - ANSWER-(1) environmental, (2)
organizational, (3) interpersonal, (4) individual
4 types of conflict management styles - ANSWER-(1) Accommodating conflict style:
High Concern for Others' Needs
(2) Avoiding conflict style: Low Concern for Others' and Own Needs
(3) Forcing Conflict Style: High concern for own needs
(4) Collaborating Conflict Style: high concern for others' and own needs
5 key criteria market segments must rate favorably on to be useful - ANSWER-(1)
measurable, (2) sustainable, (3) accessible, (4) differentiable, (5) actionable
5 stages of consumer buying process decision process - ANSWER-(1) need
recognition, (2) information search, (3) evaluation of alternatives, (4) purchase decision,
(5) post-purchase behavior
5 uses of FCF - ANSWER-(1) Pay interest on debt
(2) Pay principal
(3) Buy back stock
(4) Pay dividends
(5) Invest in non-operating assets
8 major models of marketing communication - ANSWER-(1) advertising, (2) sales
promotion, (3) events & experiences, (4) public relations & publicity, (5) direct
marketing, (6) interactive marketing, (7) word-of-mouth marketing, (8) personal selling
8 steps of business purchasing process - ANSWER-(1) identify need, (2) select specific
product, (3) appoint purchase team, (4) specify technicalities, (5) budget for purchase,
(6) research potential suppliers, (7) solicit bids, (8) award contracts
absorption vs. variable costing - ANSWER-absorption includes all costs, including fixed
costs, in figuring the cost of production, while variable costing only includes the variable
costs related to production
,ACCOUNTING EQUATION - ANSWER-ASSETS = LIABILITIES + EQUITY
activity based costing (ABC) - ANSWER-firm assigns costs to the activities that are the
real cause of the overhead, then assigns the costs of those activities only to the
products that are actually demanding the activities
agency costs - ANSWER-The decline in firm value that results from agents pursuing
their own interests to the determent of the principal's interest.
agency problem - ANSWER-- Where the principal (Shareholders) hire agents
(Managers) to represent their interests
- Potential conflict between the principal and the agent is known as the "Agency
Problem"
anchoring bias - ANSWER-A tendency to fixate on initial information, from which we
then fail to adequately adjust for subsequent information.
appraisals - ANSWER-formal process for measuring employee performance
Must tell employees specifically about their performance problems and ways to improve
approaches to employee development - ANSWER-Formal education
assessment
job experiences
interpersonal relationships
are all leaders managers? - ANSWER-(1) Manager= formal title and authority (2)
Leader= person (manager or non-manager with influence (3) Follower= person
influenced by a leader
assessment - ANSWER-collecting information and providing feedback to employees
about their behavior communication style or skills
must be shared with employee being assessed for it to support development
assessment centers - ANSWER-multiple raters evaluate employees performance on a
number of exercises at an off site location as they work in a group
assets - ANSWER-resources a company owns or controls
available market - ANSWER-set of consumers who have interest, income, and access
to a particular offer
AVERAGE COLLECTION PERIOD = - ANSWER-DAYS (ACCOUNTS
RECEIVABLE)/CREDIT SALES
average costs - ANSWER-total costs divided by number of units produced
, balance sheet - ANSWER-reports a listing of amounts for assets, liabilities, and equity
at a point in time
beta - ANSWER-measures the sensitivity of the stock's returns to changes in the returns
of a broad stock market index
bond - ANSWER-debt security that acknowledges a creditor relationship with the firm
bond market - ANSWER-trade corporate notes with maturity of 1-5 years and corporate
bonds with maturity over 5 years
brand - ANSWER-Word, letter, sound, or symbol that differentiates a product from
similar products on the market.
brand equity - ANSWER-Value of a brand generated by a favorable consumer
experience with a product.
brand loyalty - ANSWER-Consumer preference for a particular brand that develops over
time based on satisfaction with a company's products.
BREAK EVEN POINT = - ANSWER-BEP = TFC/(UP - UVC) or... TFC/UCM
byproduct - ANSWER-a product of relatively small total value produced simultaneously
with a product of greater total value
CALCULATING CASH FLOW - ANSWER-EBIT + DEPRECIATION - TAXES
or...
NET INCOME + DEPRECIATION (if no interest)
capital budgeting - ANSWER-the whole process of analyzing projects and deciding
whether they should be included in the planned expenditures on fixed assets
capital markets - ANSWER-markets for buying and selling equity and debt instruments
career management - ANSWER-helps employees select development activities that
prepare them to meet their career goals
cash budget - ANSWER-financial budget prepared to calculate the budgeted cash
inflows and outflows during a period and the budgeted cash balance at the end of the
period
centralization vs. decentralization - ANSWER-Centralization is the degree to which
formal authority is centralized within a unit or level of an organization. Decentralization
is the process of actively shifting authority lower in a firm's hierarchical structure.
