Test Bank for Fundamentals
of Management 11th Edition
By Ricky Griffin (All Chapters
1-15, 100% Original Verified,
A+ Grade)
All Chapters Arranged Reverse: 15-1.
This is the Original and
Complete Test Bank for 11th
Edition, All other Test Bank in
the Market are
Fake/Old/Wrong.
,Chapter 15 - Managing Operations, Supply Chains, Quality and Productivity
1. A company purchases electronic components, assembles them into PCs, and then ships them to customers. In this
process, what do the electronic components represent for the company?
a. outputs
b. products
c. processes
d. inputs
ANSWER: d
RATIONALE: Operations management is the set of managerial activities used by an
organization to transform resource inputs into products and services.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
2. Which of the following best describes a service organization?
a. an organization that transforms raw materials into physical products
b. an organization that creates time or place utility for its customers by providing intangible outputs
c. an organization that focuses on the production of tangible goods
d. an organization that only deals with the sale of products
ANSWER: b
RATIONALE: A service organization is one that transforms resources into an intangible
output and creates time or place utility for its customers.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
3. Which of the following best describes how operations create value for a physical product?
a. by improving the accessibility of the product
b. by combining many dissimilar inputs to make something more
valuable
c. by making the product available at the right time
d. by transporting the product to various locations
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,ANSWER: b
RATIONALE: If a product is a physical good, operations create value and provide form utility
by combining many dissimilar inputs to make something that is more valuable
than the actual cost of the inputs used to create it.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
4. You run an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks,
tables, and cabinets are all:
a. outcomes.
b. products.
c. services.
d. resources.
ANSWER: d
RATIONALE: Manufacturing is a form of business that combines and transforms resources
into tangible outcomes that are then sold to others. The materials you use to
make the furniture are all resources.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
5. Fast-food restaurants that assemble breads, spreads, and fillings as per the customers’ preferences work in:
a. service.
b. manufacturing.
c. operations management.
d. importing.
ANSWER: c
RATIONALE: Operations management is the set of managerial activities used by an
organization to transform resource inputs into products and services.
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 2
, QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
6. An organization that transforms resources into an intangible output in order to create time or place utility for its
customers is known as what type of company?
a. an outsourcing
b. a service
c. a manufacturing
d. product-service mix
ANSWER: b
RATIONALE: A service organization is one that transforms resources into an intangible
output and creates time or place utility for its customers.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
7. During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the
primary reason for this decline?
a. modernization of plants
b. rise in unemployment
c. growth in the service sector
d. foreign competition
ANSWER: d
RATIONALE: During the 1970s, manufacturing entered a long period of decline in the United
States, primarily because of foreign competition.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
of Management 11th Edition
By Ricky Griffin (All Chapters
1-15, 100% Original Verified,
A+ Grade)
All Chapters Arranged Reverse: 15-1.
This is the Original and
Complete Test Bank for 11th
Edition, All other Test Bank in
the Market are
Fake/Old/Wrong.
,Chapter 15 - Managing Operations, Supply Chains, Quality and Productivity
1. A company purchases electronic components, assembles them into PCs, and then ships them to customers. In this
process, what do the electronic components represent for the company?
a. outputs
b. products
c. processes
d. inputs
ANSWER: d
RATIONALE: Operations management is the set of managerial activities used by an
organization to transform resource inputs into products and services.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
2. Which of the following best describes a service organization?
a. an organization that transforms raw materials into physical products
b. an organization that creates time or place utility for its customers by providing intangible outputs
c. an organization that focuses on the production of tangible goods
d. an organization that only deals with the sale of products
ANSWER: b
RATIONALE: A service organization is one that transforms resources into an intangible
output and creates time or place utility for its customers.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
3. Which of the following best describes how operations create value for a physical product?
a. by improving the accessibility of the product
b. by combining many dissimilar inputs to make something more
valuable
c. by making the product available at the right time
d. by transporting the product to various locations
Copyright Cengage Learning. Powered by Cognero. Page 1
,ANSWER: b
RATIONALE: If a product is a physical good, operations create value and provide form utility
by combining many dissimilar inputs to make something that is more valuable
than the actual cost of the inputs used to create it.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
4. You run an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks,
tables, and cabinets are all:
a. outcomes.
b. products.
c. services.
d. resources.
ANSWER: d
RATIONALE: Manufacturing is a form of business that combines and transforms resources
into tangible outcomes that are then sold to others. The materials you use to
make the furniture are all resources.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
5. Fast-food restaurants that assemble breads, spreads, and fillings as per the customers’ preferences work in:
a. service.
b. manufacturing.
c. operations management.
d. importing.
ANSWER: c
RATIONALE: Operations management is the set of managerial activities used by an
organization to transform resource inputs into products and services.
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 2
, QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Understand
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
6. An organization that transforms resources into an intangible output in order to create time or place utility for its
customers is known as what type of company?
a. an outsourcing
b. a service
c. a manufacturing
d. product-service mix
ANSWER: b
RATIONALE: A service organization is one that transforms resources into an intangible
output and creates time or place utility for its customers.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Remember
DATE CREATED: 4/7/2025 5:54 AM
DATE MODIFIED: 4/7/2025 5:54 AM
7. During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the
primary reason for this decline?
a. modernization of plants
b. rise in unemployment
c. growth in the service sector
d. foreign competition
ANSWER: d
RATIONALE: During the 1970s, manufacturing entered a long period of decline in the United
States, primarily because of foreign competition.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.
ACCREDITING STANDARDS: Analytic
TOPICS: The Nature of Operations Management
KEYWORDS: Bloom's: Understand
Copyright Cengage Learning. Powered by Cognero. Page 3
