Organizational Behaviour: Concepts, Controversies, Applications (9th Canadian Edition) – Langton, Robbins, Judge, Yap, Perry – Test Bank with Answers

TEST BANK

ORGANIZATIONAL BEHAVIOUR
CONCEPTS, CONTROVERSIES, APPLICATIONS
9TH CANADIAN EDITION

CHAPTER NO. 01: WHAT IS ORGANIZATIONAL BEHAVIOUR?
1. Lack of interpersonal skills is the top reason why some employees fail to be promoted.
a True
b False

Difficulty: 1
QuestionID: 1-1
Topic: Module—1.1 The Importance of Interpersonal Skills
Skill: recall

Answer: a. True

2. Social relationships among workers and supervisors are strongly discouraged in order to maintain
organizational chain of command.
a True
b False

Difficulty: 2
QuestionID: 1-2
Topic: Module—1.1 The Importance of Interpersonal Skills
Skill: recall

Answer: b. False

3. OB is considered to be an area of knowledge that is most useful for executives and managers as they
are the ones who are responsible for employees overall.
a True
b False

Difficulty: 2
QuestionID: 1-3
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

,Answer: b. False

4. The term organization generally refers to business firms but excludes government, social service
agencies and other public organizations.
a True
b False

Difficulty: 2
QuestionID: 1-4
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

Answer: b. False

5. Much of OB is relevant beyond the workplace and may even include family units.
a True
b False

Difficulty: 2
QuestionID: 1-5
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

Answer: a. True

6. There are many theories that can explain organizational behaviour through generalization.
a True
b False

Difficulty: 1
QuestionID: 1-6
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

Answer: b. False

7. The contingency approach considers behaviour objectively.
a True
b False
Difficulty: 1

,QuestionID: 1-7
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

Answer: b. False

8. There are many universal principles that explain organizational behaviour.
a True
b False

Difficulty: 1
QuestionID: 1-8
Topic: Module—1.2 Defining Organizational Behaviour
Skill: recall

Answer: b. False

9. The behaviour of an individual is similar whether they are in a structured situation or unstructured
situations.
a True
b False

Difficulty: 1
QuestionID: 1-9
Topic: Module—1.3 Complementing Intuition with Systematic Study
Skill: recall

Answer: b. False

10. Systematic study is useful in OB since it assumes that human behaviour is opaque.
a True
b False

Difficulty: 2
QuestionID: 1-10
Topic: Module—1.3 Complementing Intuition with Systematic Study
Skill: recall

Answer: b. False

, 11. Managers are increasingly asking employees to share in their decision-making processes rather than
simply follow orders.
a True
b False

Difficulty: 1
QuestionID: 1-11
Topic: Module—1.3 Complementing Intuition with Systematic Study
Skill: recall

Answer: a. True

12. Organizational behaviour is best suited for managers in large corporations rather than small
businesses and entrepreneurial enterprises.
a True
b False

Difficulty: 1
QuestionID: 1-12
Topic: Module—1.3 Complementing Intuition with Systematic Study
Skill: recall

Answer: b. False

13. Putting employees in charge of what they do is "systematic study."
a True
b False

Difficulty: 1
QuestionID: 1-13
Topic: Module—1.3 Complementing Intuition with Systematic Study
Skill: recall

Answer: b. False