NCCT INTERACTIVE REVIEW MEDICAL INSURANCE EXAM
QUESTIONS AND ANSWERS
When writing a business letter, the medical assistant should include which type
of punctuation following the salutation?
colon
A business letter should be folded in which of the following positions when using
a standard No. 10 envelope?
thirds, face-up
Which of the following questions should the medical assistant ask to gain the
most pertinent information about the patient's chief concern while taking her
history?
What brings you in to see the doctor today?
When composing a business letter, how should the medical assistant properly
indicate copies of the letter are being sent to others?
Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left margin. This
is an example of which of the following letter formats?
Full block style
Which of the following is an inappropriate complimentary closing for a business
letter?
"Wishing You the Best"
What five pieces of information must be available on every sample in the
laboratory?
Full name, unique identifier, date of collection, time of collection, collector's identity
Recording the patient's critical glucose value in the medical record is an example
of which of the following?
good laboratory practices (GLPs)
Which of the following is an appropriate way to greet a patient?
"Welcome to Dr. Doe's office. My name is John. How may I help you?"
A patient presents to the medical office stating the following: "I was previously
seen for a physical exam and the EOB I received contained an error regarding my
, medical coverage. The doctor ordered blood screening for hypercholesterolemia,
and I'm out of my blood pressure meds." Which of the following questions should
the medical office assistant ask the patient first?
Did the doctor say you needed to be seen today?
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism?
Thank the patient for making you aware of their concern.
The medical assistant is preparing to escort a patient with a prosthetic limb, due
to complications from diabetes, to a room. Which of the following actions by the
medical assistant is appropriate?
ask the patient if they need extra assistance before helping
A medical assistant maintains a positive, caring demeanor when the office is
running 45 minutes behind on scheduled appointments. This action is most
indicative of which of the following workplace behaviors?
professionalism
Which of the following actions by the medical assistant reflects professional
telephone etiquette? (Select the three (3) correct answers.)
1.requesting permission before placing a caller on hold
2. speaking clearly with a pleasant tone
3.verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message? (Select the three (3) correct answers.)
1. name of the person calling
2.caller's return telephone number
3.date and time of the call
Which of the following calls should the medical assistant refer directly to the
provider?
positive radiological reports
If a patient is consistently late, the most effective way for the medical assistant to
handle the problem is to
ask the provider to discuss the office policy with the patient.
QUESTIONS AND ANSWERS
When writing a business letter, the medical assistant should include which type
of punctuation following the salutation?
colon
A business letter should be folded in which of the following positions when using
a standard No. 10 envelope?
thirds, face-up
Which of the following questions should the medical assistant ask to gain the
most pertinent information about the patient's chief concern while taking her
history?
What brings you in to see the doctor today?
When composing a business letter, how should the medical assistant properly
indicate copies of the letter are being sent to others?
Enter "cc" followed by the names.
The medical assistant aligns all parts of a business letter at the left margin. This
is an example of which of the following letter formats?
Full block style
Which of the following is an inappropriate complimentary closing for a business
letter?
"Wishing You the Best"
What five pieces of information must be available on every sample in the
laboratory?
Full name, unique identifier, date of collection, time of collection, collector's identity
Recording the patient's critical glucose value in the medical record is an example
of which of the following?
good laboratory practices (GLPs)
Which of the following is an appropriate way to greet a patient?
"Welcome to Dr. Doe's office. My name is John. How may I help you?"
A patient presents to the medical office stating the following: "I was previously
seen for a physical exam and the EOB I received contained an error regarding my
, medical coverage. The doctor ordered blood screening for hypercholesterolemia,
and I'm out of my blood pressure meds." Which of the following questions should
the medical office assistant ask the patient first?
Did the doctor say you needed to be seen today?
When handling a patient complaint, which of the following actions by the medical
assistant demonstrates professionalism?
Thank the patient for making you aware of their concern.
The medical assistant is preparing to escort a patient with a prosthetic limb, due
to complications from diabetes, to a room. Which of the following actions by the
medical assistant is appropriate?
ask the patient if they need extra assistance before helping
A medical assistant maintains a positive, caring demeanor when the office is
running 45 minutes behind on scheduled appointments. This action is most
indicative of which of the following workplace behaviors?
professionalism
Which of the following actions by the medical assistant reflects professional
telephone etiquette? (Select the three (3) correct answers.)
1.requesting permission before placing a caller on hold
2. speaking clearly with a pleasant tone
3.verifying the patient's full name and date of birth
Which of the following pieces of information is important to include when taking a
routine telephone message? (Select the three (3) correct answers.)
1. name of the person calling
2.caller's return telephone number
3.date and time of the call
Which of the following calls should the medical assistant refer directly to the
provider?
positive radiological reports
If a patient is consistently late, the most effective way for the medical assistant to
handle the problem is to
ask the provider to discuss the office policy with the patient.
