, CHAPTER341:34OPERATIONS34AND34PRODUCTIVITY
TRUE/FALSE
1. Some34of34the34operations-
related34activities34of34Hard34Rock34Café34include34designing34meals34and34analyzing34them34for3
4ingredient34cost34and34labor34requirements.
True34(Global34company34profile,34easy)
2. The34production34process34at34Hard34Rock34Café34is34limited34to34meal34preparation34and34serving34custom
ers.
False34(Global34company34profile,34easy)
3. All34organizations,34including34service34firms34such34as34banks34and34hospitals,34have34a34production34func
tion.
True34(What34is34operations34management?34moderate)
4. Operations34management34is34the34set34of34activities34that34create34value34in34the34form34of34go
ods34and34services34by34transforming34inputs34into34outputs.
True34(What34is34operations34management?34easy)
5. An34example34of34a34"hidden"34production34function34is34money34transfers34at34banks.
True34(What34is34operations34management?34moderate)
2
,6. One34reason34to34study34operations34management34is34to34learn34how34people34organize34t
hemselves34for34productive34enterprise.
True34(Why34study34OM,34easy)
3
, 7. The34operations34manager34performs34the34management34activities34of34planning,34organizin
g,34staffing,34leading,34and34controlling34of34the34OM34function.
True34(What34operations34managers34do,34easy)
8. "How34much34inventory34of34this34item34should34we34have?"34is34within34the34critical34
decision34area34of34managing34quality.
False34(What34operations34managers34do,34easy)
9. In34order34to34have34a34career34in34operations34management,34one34must34have34a34degre
e34in34statistics34or34quantitative34methods.
False34(What34operations34managers34do,34easy)
10. Henry34Ford34is34known34as34the34Father34of34Scientific34Management.
False34(The34heritage34of34operations34management,34easy)
11. Shewhart’s34contributions34to34operations34management34came34during34the34Scientific34Management34Era.
False34(The34heritage34of34operations34management,34easy)
12. Students34wanting34to34pursue34a34career34in34operations34management34will34find34mult
idisciplinary34knowledge34beneficial.
True34(Where34are34the34OM34jobs?34easy)
4