DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
Managementm Informationm Systems:m Managingm them Digitalm Firm,m15em(Laudon)mChap
term2m GlobalmE-businessmandmCollaboration
1) Producingmambillmof mmaterialsmismambusinessmprocessm inmwhichmof mthemfollowingmfunctio
nalmareas?
A) Financemand maccounting
B) Humanmresources
C) Manufacturingmand mproduction
D) Researchmand mdevelopment
E) Salesmand mmarketin
gmAnswer:m C
Difficulty:m ModeratemAACS
B:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
2) Whichmof mthemfollowingmismanmexamplemof mamcross-functionalmbusinessmprocess?
A) Identifyingmcustomers
B) Transportingmthemproduct
C) Creatingmamnew mproduct
D) Assemblingmamproduct
E) Payingmcreditorsm
Answer:m CmDifficult
y:m Moderate
AACSB:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
3) Ordermfulfillment minvolvesmallmof mthemfollowingmbusinessmprocessesmexcept:
A) checkingmthemcustomer'smcredit.
B) assemblingmthemproduct.
C) submittingmthemorder.
D) makingmcustomersmawaremof mthemproduct.
E) shippingmthemproduct
.
Answer:m D
Difficulty:m ModeratemAACS
B:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
4) Them functionmismresponsiblemformidentifyingmcustomers.
A) financemand maccounting
B) humanmresources
C) manufacturingmand mproduction
D) salesmand mmarketing
E) distributionmand mlogistic
smAnswer:m D
Difficulty:m Easy
AACSB:m Reflectivemthinking
1
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
2
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
5) Accordingmtomthemchaptermcase,mABBmdecided mtomswitchmfrommitsmexistingmcorporatemintranet m
formallmof mthemfollowingmreasonsmexcept:
A) themintranet mwasmtoomexpensivemtommaintain.
B) themintranet mwasmtoomstaticmand moutmoded mtommeet mitsmcurrent mneeds.
C) themintranet mhad mpoormcapabilitiesmformsearchingmforminformation.
D) themintranet mlacked mcollaborationmtools.
E) themintranet mwasmconfusingmand minefficient
.mAnswer:m A
Difficulty:m ChallengingmAA
CSB:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
6) Identifyingmcustomersmismambusinessmprocessmhandled mbymthemhumanmresourcesmfunctio
n.mAnswer:m FALSE
Difficulty:m Moderate
AACSB:m Informationmtechnology
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
7) Onemexamplemof mambusinessmprocessmismshippingmamproduct mtomamcustom
er.mAnswer:m TRUE
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
8) What mismthemconnectionmbetweenmorganizations,minformationmsystems,mand mbusinessmprocesse
s?mAnswer:m Businessmprocessesmrefermtomthemmannerminmwhichmworkmactivitiesmaremorganized,mc
oordinated,mand mfocused mtomproducemamspecificmbusinessmresult.mTheymalsomrepresent muniquemway
sminmwhichmorganizationsmcoordinatemwork,minformation,mand mknowledgemand mthemwaysminmwhic
hmmanagement mchoosesmtomcoordinatemwork.mManagersmneed mtompaymattentionmtombusinessmproce
ssesmbecausemtheymdeterminemhowmwellmthemorganizationmcanmexecute,mand mthusmaremampotentialm
sourcemformstrategicmsuccessmormfailures.mAlthoughmeachmof mthemmajormbusiness mfunctionsmhasmits
mownmset mof mbusinessmprocesses,mmanymothermbusinessmprocessesmare mcrossmfunctional.mInformati
onmsystemsmcanmhelpmorganizationsmachievemgreat mefficienciesmbymautomatingmpartsmof mthesempro
cessesmormbymhelpingmorganizationsmrethinkmand mstreamlinemthem.mFirmsmcanmbecomem moremflex
iblemand mefficient mbymcoordinatingmand mintegratingmtheirmbusinessmprocessesmtomimprovemmanage
ment mof mresourcesmand mcustomermservice.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
3
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
, DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
9) What maremcross-functionalmbusinessmprocesses?mGivemanmexample.
Answer:m Cross-
functionalmprocessesmaremthosemthat mrequireminput,mcooperation,mormcoordinationmbetweenmthemm
ajormbusinessmfunctionsminmanmorganization.mForminstance,mwhenmamsalesmanmtakesmanmorder,mthem
majormbusinessmfunctionsmof mplanning,mproduction,minventorymcontrol,mshipping,m accounting,man
d mcustomermrelationsmwillmallmbeminvolved mbeforemthemordermismcompleted.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
10) Yourmaunt mhasmasked myoumformyourmsuggestionsmtommakemhermbusiness,mamlocalmsandwichmsh
op,mmoremefficient.mDescribemat mleast mthreemtypesmof mbusinessmprocessesmthat mamsandwichmshopm
has.mCanmanymbembettermcoordinated mthroughmthemusemof minformationmsystems?
Answer:m Thembusinessmprocessesmof mamsandwichmshopminclude:m Takingmorders,mmakingmsandwi
ches,msellingmtomthemcustomer,morderingmsupplies,mopening mthemstore,mclosingmthemstore,mcleaning
mthemstore,mpayingmemployees,mhiringmemployees,mpayingmcreditorsmand mvendors,mcreatingmfinan
cialmstatements,mpayingmtaxes,mmanagingmcash.mManymof mthesemprocessesmcould mbemhelped mbymbe
tterminformationmsystems,mspecificallymthosemthat mrequiremrecorded mdata,msuchmasmanymfinancialm
processesm(payments,mcashmmanagement,mtaxes,msalaries) mand minformationmgathered mfrommand md
istributed mtomemployees.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
11) If myourmmainmsuppliermwasmlateminmdeliveringmgoods,mwhichmtypemof msystemmwould myoumuse
mtomupdatemyourmproductionmschedule?
A) ESS
B) TPS
C) MIS
D) DSS
E) BIS
Answer:m BmDifficult
y:m Moderate
AACSB:m Analyticalmthinking
LO:m 2-
2:mHow mdomsystemsmservemthemdifferent mmanagement mgroupsminmambusinessmand mhow mdomsystemsm
that mlinkmthementerprisemimprovemorganizationalmperformance?
4
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
Managementm Informationm Systems:m Managingm them Digitalm Firm,m15em(Laudon)mChap
term2m GlobalmE-businessmandmCollaboration
1) Producingmambillmof mmaterialsmismambusinessmprocessm inmwhichmof mthemfollowingmfunctio
nalmareas?
A) Financemand maccounting
B) Humanmresources
C) Manufacturingmand mproduction
D) Researchmand mdevelopment
E) Salesmand mmarketin
gmAnswer:m C
Difficulty:m ModeratemAACS
B:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
2) Whichmof mthemfollowingmismanmexamplemof mamcross-functionalmbusinessmprocess?
A) Identifyingmcustomers
B) Transportingmthemproduct
C) Creatingmamnew mproduct
D) Assemblingmamproduct
E) Payingmcreditorsm
Answer:m CmDifficult
y:m Moderate
AACSB:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
3) Ordermfulfillment minvolvesmallmof mthemfollowingmbusinessmprocessesmexcept:
A) checkingmthemcustomer'smcredit.
B) assemblingmthemproduct.
C) submittingmthemorder.
D) makingmcustomersmawaremof mthemproduct.
E) shippingmthemproduct
.
Answer:m D
Difficulty:m ModeratemAACS
B:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
4) Them functionmismresponsiblemformidentifyingmcustomers.
A) financemand maccounting
B) humanmresources
C) manufacturingmand mproduction
D) salesmand mmarketing
E) distributionmand mlogistic
smAnswer:m D
Difficulty:m Easy
AACSB:m Reflectivemthinking
1
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
2
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
5) Accordingmtomthemchaptermcase,mABBmdecided mtomswitchmfrommitsmexistingmcorporatemintranet m
formallmof mthemfollowingmreasonsmexcept:
A) themintranet mwasmtoomexpensivemtommaintain.
B) themintranet mwasmtoomstaticmand moutmoded mtommeet mitsmcurrent mneeds.
C) themintranet mhad mpoormcapabilitiesmformsearchingmforminformation.
D) themintranet mlacked mcollaborationmtools.
E) themintranet mwasmconfusingmand minefficient
.mAnswer:m A
Difficulty:m ChallengingmAA
CSB:m Reflectivemthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
6) Identifyingmcustomersmismambusinessmprocessmhandled mbymthemhumanmresourcesmfunctio
n.mAnswer:m FALSE
Difficulty:m Moderate
AACSB:m Informationmtechnology
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
7) Onemexamplemof mambusinessmprocessmismshippingmamproduct mtomamcustom
er.mAnswer:m TRUE
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
8) What mismthemconnectionmbetweenmorganizations,minformationmsystems,mand mbusinessmprocesse
s?mAnswer:m Businessmprocessesmrefermtomthemmannerminmwhichmworkmactivitiesmaremorganized,mc
oordinated,mand mfocused mtomproducemamspecificmbusinessmresult.mTheymalsomrepresent muniquemway
sminmwhichmorganizationsmcoordinatemwork,minformation,mand mknowledgemand mthemwaysminmwhic
hmmanagement mchoosesmtomcoordinatemwork.mManagersmneed mtompaymattentionmtombusinessmproce
ssesmbecausemtheymdeterminemhowmwellmthemorganizationmcanmexecute,mand mthusmaremampotentialm
sourcemformstrategicmsuccessmormfailures.mAlthoughmeachmof mthemmajormbusiness mfunctionsmhasmits
mownmset mof mbusinessmprocesses,mmanymothermbusinessmprocessesmare mcrossmfunctional.mInformati
onmsystemsmcanmhelpmorganizationsmachievemgreat mefficienciesmbymautomatingmpartsmof mthesempro
cessesmormbymhelpingmorganizationsmrethinkmand mstreamlinemthem.mFirmsmcanmbecomem moremflex
iblemand mefficient mbymcoordinatingmand mintegratingmtheirmbusinessmprocessesmtomimprovemmanage
ment mof mresourcesmand mcustomermservice.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
3
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
, DOWNLOAD THE Test Bank for Management Information Systems Managing the Digit
m m m m m m m m m m
al Firm 15th Edition Laudon
m m m m
9) What maremcross-functionalmbusinessmprocesses?mGivemanmexample.
Answer:m Cross-
functionalmprocessesmaremthosemthat mrequireminput,mcooperation,mormcoordinationmbetweenmthemm
ajormbusinessmfunctionsminmanmorganization.mForminstance,mwhenmamsalesmanmtakesmanmorder,mthem
majormbusinessmfunctionsmof mplanning,mproduction,minventorymcontrol,mshipping,m accounting,man
d mcustomermrelationsmwillmallmbeminvolved mbeforemthemordermismcompleted.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
10) Yourmaunt mhasmasked myoumformyourmsuggestionsmtommakemhermbusiness,mamlocalmsandwichmsh
op,mmoremefficient.mDescribemat mleast mthreemtypesmof mbusinessmprocessesmthat mamsandwichmshopm
has.mCanmanymbembettermcoordinated mthroughmthemusemof minformationmsystems?
Answer:m Thembusinessmprocessesmof mamsandwichmshopminclude:m Takingmorders,mmakingmsandwi
ches,msellingmtomthemcustomer,morderingmsupplies,mopening mthemstore,mclosingmthemstore,mcleaning
mthemstore,mpayingmemployees,mhiringmemployees,mpayingmcreditorsmand mvendors,mcreatingmfinan
cialmstatements,mpayingmtaxes,mmanagingmcash.mManymof mthesemprocessesmcould mbemhelped mbymbe
tterminformationmsystems,mspecificallymthosemthat mrequiremrecorded mdata,msuchmasmanymfinancialm
processesm(payments,mcashmmanagement,mtaxes,msalaries) mand minformationmgathered mfrommand md
istributed mtomemployees.
Difficulty:m ModeratemAACS
B:m Analyticalmthinking
LO:m 2-1:mWhat marembusinessmprocesses?mHow maremtheymrelated mtominformationmsystems?
11) If myourmmainmsuppliermwasmlateminmdeliveringmgoods,mwhichmtypemof msystemmwould myoumuse
mtomupdatemyourmproductionmschedule?
A) ESS
B) TPS
C) MIS
D) DSS
E) BIS
Answer:m BmDifficult
y:m Moderate
AACSB:m Analyticalmthinking
LO:m 2-
2:mHow mdomsystemsmservemthemdifferent mmanagement mgroupsminmambusinessmand mhow mdomsystemsm
that mlinkmthementerprisemimprovemorganizationalmperformance?
4
Copyright m©m2018 mPearson mEducation,mIn
c.
mynursytest.store
