USPS EXAM 477 2024
ANSWER ALL QUESTIONS IN THIS SECTION
QUESTION 1
How long can mail be held unless extended by PostMaster? - ANSWERS-30 Days
QUESTION 2
Registered mail service and pre-canceled stamps are not available with what mail?
- ANSWERS-Express Mail
QUESTION 3
Express Mail can have add-ons such as? - ANSWERS-COD (Collection of
Delivery), Additional Insurance and/or Return Receipt (PS 3533)
QUESTION 4
Segmented Office - ANSWERS-Office ran by manager or past master that is in
charge of stamp stock(s) and product(s)
END OF
PAGE 1
, USPS EXAM 477 2024
QUESTION 5
S.O.L.E.R Term - ANSWERS-Squarely face customer, Open posture, Lean
towards customer, Eye contact, and Relaxed collective demeanor.
QUESTION 6
G.I.S.T Term - ANSWERS-Greet, Inquire, Suggest, and Thank Customer(s)
QUESTION 7
What suggestions can you give customers regarding shipping? - ANSWERS-
Stamps, Machinable Parcels, Irregular Parcels, Outside Parcels, Packing and
Shipping
QUESTION 8
What is a Machinable Parcel - ANSWERS-6oz to 25lbs min. size of 3" x 6" x 1/4"
to max. size of 17" x 17" x 27"
END OF
PAGE 2
ANSWER ALL QUESTIONS IN THIS SECTION
QUESTION 1
How long can mail be held unless extended by PostMaster? - ANSWERS-30 Days
QUESTION 2
Registered mail service and pre-canceled stamps are not available with what mail?
- ANSWERS-Express Mail
QUESTION 3
Express Mail can have add-ons such as? - ANSWERS-COD (Collection of
Delivery), Additional Insurance and/or Return Receipt (PS 3533)
QUESTION 4
Segmented Office - ANSWERS-Office ran by manager or past master that is in
charge of stamp stock(s) and product(s)
END OF
PAGE 1
, USPS EXAM 477 2024
QUESTION 5
S.O.L.E.R Term - ANSWERS-Squarely face customer, Open posture, Lean
towards customer, Eye contact, and Relaxed collective demeanor.
QUESTION 6
G.I.S.T Term - ANSWERS-Greet, Inquire, Suggest, and Thank Customer(s)
QUESTION 7
What suggestions can you give customers regarding shipping? - ANSWERS-
Stamps, Machinable Parcels, Irregular Parcels, Outside Parcels, Packing and
Shipping
QUESTION 8
What is a Machinable Parcel - ANSWERS-6oz to 25lbs min. size of 3" x 6" x 1/4"
to max. size of 17" x 17" x 27"
END OF
PAGE 2
