ABC Wastewater Collection Level 3/ 77 Q&A/
2024-2025.
In certain situations, a supervisor encourages the employees to make their own decisions. This
is considered to be
A. against the rules to follow past experiences in decision-making
B. bad form since the supervisor eventually loses control
C. highly desirable, since it encourages employee growth and frees the
D. supervisor for other tasks
E. passing the buck - Answer: C. highly desirable, since it encourages employee growth
Successful communication requires mutual
A. agreement
B. confusion
C. transmission
D. understanding - Answer: D. understanding
Page 1 of 20
,When a great deal of authority is delegated on many levels, an organization may be described
as
A. authoritarian
B. centralized
C. decentralized
D. unstructured - Answer: C. decentralized
Recognition and job security are indications of
A. a good organization
B. a good supervisor
C. external morale factors
D. internal morale factors - Answer: A. a good organization
Generally, as an individual progresses upward in management, reliance on personal technical
skill
A. changes to the more complex
B. decreases
C. increases
D. remains the same - Answer: B. decreases
Special parts that should be carried by the maintenance worker are usually listed in the
A. machine blue print
B. machine history record
C. machine manufacturer's manual
D. work order - Answer: C. machine manufacturer's manual
How can the supervisor be certain that scheduled maintenance is completed?
A. ask the workers
Page 2 of 20
, B. hire someone to inspect completed work
C. use a form that compares work assigned with work completed
D. wait and see if there are any failures - Answer: C. use a form that compares work assigned
with work completed
Word has just come down from the top that operating funds are being cut. How should this be
handled?
A. cut the supplies and repairs in order to balance the budget
B. fire some of the less-productive old employees
C. keep it quiet and do what you have to do--"The less said the better"
D. let the other personnel know what the situation is and ask for their help - Answer: D. let the
other personnel know what the situation is and ask for their help
One opening has become available which would be an advancement to any one of three
qualified eager employees. How should this situation be handled?
A. hire an outsider to fill the position
B. pick one and notify all personnel of the change
C. split the work between the three and leave the position open
D. talk to the three as a group, explain the situation and make your selection, then notify all
personnel of the change - Answer: D. talk to the three as a group, explain the situation and
make your selection, then notify all personnel of the change
One of the employees in your crew complains about having to do a hard job. The proper thing
to do is
A. explain that all employees must do their fair share of the hard work as well
B. give the easier tasks
C. ignore the complaint
D. promise that the next assignments will be easier ones
Page 3 of 20
2024-2025.
In certain situations, a supervisor encourages the employees to make their own decisions. This
is considered to be
A. against the rules to follow past experiences in decision-making
B. bad form since the supervisor eventually loses control
C. highly desirable, since it encourages employee growth and frees the
D. supervisor for other tasks
E. passing the buck - Answer: C. highly desirable, since it encourages employee growth
Successful communication requires mutual
A. agreement
B. confusion
C. transmission
D. understanding - Answer: D. understanding
Page 1 of 20
,When a great deal of authority is delegated on many levels, an organization may be described
as
A. authoritarian
B. centralized
C. decentralized
D. unstructured - Answer: C. decentralized
Recognition and job security are indications of
A. a good organization
B. a good supervisor
C. external morale factors
D. internal morale factors - Answer: A. a good organization
Generally, as an individual progresses upward in management, reliance on personal technical
skill
A. changes to the more complex
B. decreases
C. increases
D. remains the same - Answer: B. decreases
Special parts that should be carried by the maintenance worker are usually listed in the
A. machine blue print
B. machine history record
C. machine manufacturer's manual
D. work order - Answer: C. machine manufacturer's manual
How can the supervisor be certain that scheduled maintenance is completed?
A. ask the workers
Page 2 of 20
, B. hire someone to inspect completed work
C. use a form that compares work assigned with work completed
D. wait and see if there are any failures - Answer: C. use a form that compares work assigned
with work completed
Word has just come down from the top that operating funds are being cut. How should this be
handled?
A. cut the supplies and repairs in order to balance the budget
B. fire some of the less-productive old employees
C. keep it quiet and do what you have to do--"The less said the better"
D. let the other personnel know what the situation is and ask for their help - Answer: D. let the
other personnel know what the situation is and ask for their help
One opening has become available which would be an advancement to any one of three
qualified eager employees. How should this situation be handled?
A. hire an outsider to fill the position
B. pick one and notify all personnel of the change
C. split the work between the three and leave the position open
D. talk to the three as a group, explain the situation and make your selection, then notify all
personnel of the change - Answer: D. talk to the three as a group, explain the situation and
make your selection, then notify all personnel of the change
One of the employees in your crew complains about having to do a hard job. The proper thing
to do is
A. explain that all employees must do their fair share of the hard work as well
B. give the easier tasks
C. ignore the complaint
D. promise that the next assignments will be easier ones
Page 3 of 20
