Exotic Holidays
20 Market place
Bury
Lancashire
BL9 8GT
30th October 2018
11 Market Street
Bury
Lancashire
BL9 0BG
Caribbean Cruise: 1st – 8th October 2018
Booking Reference Number: 62897
Dear Mr Jones
I am writing to express my sincere apologies about your cruise experience with us. I
would like to personally like to thank you for informing us of this issue that has been
reoccurring throughout your holiday. As a long established cruise company we pride
ourselves in our excellent customer service and to learn about your experience has
been deeply upsetting.
I have fully evaluated the situation and can assure to you and all our customers that
an experience like this will be prevented to the best of our abilities on one of our
cruises in the future.
I fully understand that your experience has been disappointing and we value you as
a loyal customer as you have been booking with us for the last 5 years. I would like
to provide you with compensation to apologise for your holiday experience. I would
like to offer you a 40% discount on your next cruise and a free upgraded cabin
subject to availability on the cruise you choose.
I would again like to thank you for your patience in this process and as such a valued
customer I hope that you are satisfied with your compensation. If you have any
further queries please do not hesitate to write back. Please visit Exoticholidays.com
for more information on future holidays.
Yours Sincerely
(Customer Service Agent)
20 Market place
Bury
Lancashire
BL9 8GT
30th October 2018
11 Market Street
Bury
Lancashire
BL9 0BG
Caribbean Cruise: 1st – 8th October 2018
Booking Reference Number: 62897
Dear Mr Jones
I am writing to express my sincere apologies about your cruise experience with us. I
would like to personally like to thank you for informing us of this issue that has been
reoccurring throughout your holiday. As a long established cruise company we pride
ourselves in our excellent customer service and to learn about your experience has
been deeply upsetting.
I have fully evaluated the situation and can assure to you and all our customers that
an experience like this will be prevented to the best of our abilities on one of our
cruises in the future.
I fully understand that your experience has been disappointing and we value you as
a loyal customer as you have been booking with us for the last 5 years. I would like
to provide you with compensation to apologise for your holiday experience. I would
like to offer you a 40% discount on your next cruise and a free upgraded cabin
subject to availability on the cruise you choose.
I would again like to thank you for your patience in this process and as such a valued
customer I hope that you are satisfied with your compensation. If you have any
further queries please do not hesitate to write back. Please visit Exoticholidays.com
for more information on future holidays.
Yours Sincerely
(Customer Service Agent)
