MGSC 497 - Green Belt Exam
- Firms compete using specific competitive capabilities based on their products and processes
that create and supply these products.
- Processes form the backbone of capabilities: e.g., how can a fast-food restaurant serve
inexpensive food in five minutes, and still make money? - ANS-Why study business process
management?
-SCOPE: Geographic or Function Scope
-SPAN: Strategic vs. Tactical Span
-VISIBILITY: Core (Front-Line ; Patient-Facing) vs. Support (Background) - ANS-What are the
three types of process typology?
Within Departments:
-Pharmacy Order Fulfillment
-Nurse Station
Within a Facility:
-Blood Lab Testing
-Emergency Room Patient Treatment
Across Locations within a Firm:
-Medications and Supplies Replenishments from Central Warehouse
-Medical Coding Centralization
Across Organizations
-Sourcing and Inbound Logistics - ANS-Examples of Functional or Geographic Scope
-Limit the performance of operational processes
-Typically involve top-level management
Example:
-Planning Medical vs. Surgical Bed Capacities - ANS-What are strategic (planning) processes?
-These operate within the framework of the strategic (planning) processes
-Critical to attaining performance potential set by the strategic processes
Example
-Blood Test Lab - ANS-What are operational (execution) processes?
-Generally patient-facing processes where efficacy, efficiency, and patient interaction are all
critical
Example:
-Physician office visit - ANS-What are core (front-line) processes?
-Generally in the background
-Efficiency and efficacy are important
- Firms compete using specific competitive capabilities based on their products and processes
that create and supply these products.
- Processes form the backbone of capabilities: e.g., how can a fast-food restaurant serve
inexpensive food in five minutes, and still make money? - ANS-Why study business process
management?
-SCOPE: Geographic or Function Scope
-SPAN: Strategic vs. Tactical Span
-VISIBILITY: Core (Front-Line ; Patient-Facing) vs. Support (Background) - ANS-What are the
three types of process typology?
Within Departments:
-Pharmacy Order Fulfillment
-Nurse Station
Within a Facility:
-Blood Lab Testing
-Emergency Room Patient Treatment
Across Locations within a Firm:
-Medications and Supplies Replenishments from Central Warehouse
-Medical Coding Centralization
Across Organizations
-Sourcing and Inbound Logistics - ANS-Examples of Functional or Geographic Scope
-Limit the performance of operational processes
-Typically involve top-level management
Example:
-Planning Medical vs. Surgical Bed Capacities - ANS-What are strategic (planning) processes?
-These operate within the framework of the strategic (planning) processes
-Critical to attaining performance potential set by the strategic processes
Example
-Blood Test Lab - ANS-What are operational (execution) processes?
-Generally patient-facing processes where efficacy, efficiency, and patient interaction are all
critical
Example:
-Physician office visit - ANS-What are core (front-line) processes?
-Generally in the background
-Efficiency and efficacy are important
