MGSC 497 Capstone Sonoco Green Belt Modules
True - ANS-Benchmarks can be used to set goals for improvement.
True/False?
True - ANS-When calculating RPN, a high rating on the detectability rating scale means the
current process controls are not likely to detect the potential cause or failure mode.
True/False?
True - ANS-Standing team charter focuses on broad, ongoing business issues.
True/False?
All of the above
(Obtain data from the current performance level of the process;
Review best demonstrated practices (BDPs) at other divisions;
Benchmark other companies and industries with similar processes) - ANS-To establish a
baseline, you can:
a. Obtain data from the current performance level of the process
b. Review best demonstrated practices (BDPs) at other divisions
c. Benchmark other companies and industries with similar processes
d. All of the above
Prevention - ANS-FMEA focuses on the ________ of potential problems.
a. Reoccurrence
b. Prevention
c. Outcome
Define and Analyze - ANS-Tree diagrams are used in the _______ phases of the DMAIC cycle.
a. Define and Measure
b. Measure and Analyze
c. Define and Analyze
d. Improve and Control
e. Measure and Control
Standard Operating Procedures;
Measurement Procedures;
Audit Procedures - ANS-Control plan effectiveness is measured against a set of questions that
can be characterized as: (select all that apply)
a. Standard Operating Procedures
b. Financial Procedures
,c. Measurement Procedures
d. Packaging Procedures
e. Audit Procedures
True - ANS-Another way to characterize internal benchmarking is best demonstrated practice
(BDP) transfer.
True/False?
Categories - ANS-The horizontal axis of a Pareto chart reflects:
a. Unit of measure
b. Cumulative percentages
c. Categories
d. None of the above
Random - ANS-When collecting data for a Measurement Systems Analysis (MSA), it is
important that the data is collected independently and in ______ order.
a. Series
b. Sequential
c. Random
d. Successive
True - ANS-No improvement work should be initiated until a baseline is established.
True/False?
False - ANS-An FMEA should be undertaken only after a process is in place and stable and all
failure modes have already been experiences.
True/False?
VOC - ANS-Customer Needs Mapping is also known as:
a. VOC
b. VOP
c. VOB
d. Process mapping using customer requirements
e. None of the above
Define - ANS-Customer Needs Mapping, surveys, and QFD are tools used in the _______
phase of DMAIC.
a. Define
b. Measure
c. Analyze
d. Improve
e. Control
All of the above
, (The standard for comparisons;
A reference for measuring progress in improving the process;
A tool to differentiate between the current state and future state) - ANS-A baseline is:
a. The standard for comparisons
b. A reference for measuring progress in improving the process
c. A tool to differentiate between the current state and future state
d. a and c
e. b and c
f. All of the above
All of the above
(What and how data will be collected;
The time interval of the study;
All procedures to be followed during the study) - ANS-A data collection plan defines:
a. What and how data will be collected
b. The time interval of the study
c. All procedures to be followed during the study
d. All of the above
True - ANS-Secondary research refers to information available in the public domain/on the
internet.
True/False?
1. Does the customer care about the step?
2. Does the step physically change the product or service?
3. Can we do the step right every time? - ANS-Which 3 questions determine if a process step
adds value?
a. Does the customer care about the step?
b. Does the step physically change the product or service?
c. Can we do the step right every time?
d. Does the process flow?
e. Is the step safe?
Viability - ANS-Which measurement process aspect is not assessed by Measurement System
Analysis (MSA)?
a. Accuracy
b. Precision
c. Viability
d. Variability
All of the above
True - ANS-Benchmarks can be used to set goals for improvement.
True/False?
True - ANS-When calculating RPN, a high rating on the detectability rating scale means the
current process controls are not likely to detect the potential cause or failure mode.
True/False?
True - ANS-Standing team charter focuses on broad, ongoing business issues.
True/False?
All of the above
(Obtain data from the current performance level of the process;
Review best demonstrated practices (BDPs) at other divisions;
Benchmark other companies and industries with similar processes) - ANS-To establish a
baseline, you can:
a. Obtain data from the current performance level of the process
b. Review best demonstrated practices (BDPs) at other divisions
c. Benchmark other companies and industries with similar processes
d. All of the above
Prevention - ANS-FMEA focuses on the ________ of potential problems.
a. Reoccurrence
b. Prevention
c. Outcome
Define and Analyze - ANS-Tree diagrams are used in the _______ phases of the DMAIC cycle.
a. Define and Measure
b. Measure and Analyze
c. Define and Analyze
d. Improve and Control
e. Measure and Control
Standard Operating Procedures;
Measurement Procedures;
Audit Procedures - ANS-Control plan effectiveness is measured against a set of questions that
can be characterized as: (select all that apply)
a. Standard Operating Procedures
b. Financial Procedures
,c. Measurement Procedures
d. Packaging Procedures
e. Audit Procedures
True - ANS-Another way to characterize internal benchmarking is best demonstrated practice
(BDP) transfer.
True/False?
Categories - ANS-The horizontal axis of a Pareto chart reflects:
a. Unit of measure
b. Cumulative percentages
c. Categories
d. None of the above
Random - ANS-When collecting data for a Measurement Systems Analysis (MSA), it is
important that the data is collected independently and in ______ order.
a. Series
b. Sequential
c. Random
d. Successive
True - ANS-No improvement work should be initiated until a baseline is established.
True/False?
False - ANS-An FMEA should be undertaken only after a process is in place and stable and all
failure modes have already been experiences.
True/False?
VOC - ANS-Customer Needs Mapping is also known as:
a. VOC
b. VOP
c. VOB
d. Process mapping using customer requirements
e. None of the above
Define - ANS-Customer Needs Mapping, surveys, and QFD are tools used in the _______
phase of DMAIC.
a. Define
b. Measure
c. Analyze
d. Improve
e. Control
All of the above
, (The standard for comparisons;
A reference for measuring progress in improving the process;
A tool to differentiate between the current state and future state) - ANS-A baseline is:
a. The standard for comparisons
b. A reference for measuring progress in improving the process
c. A tool to differentiate between the current state and future state
d. a and c
e. b and c
f. All of the above
All of the above
(What and how data will be collected;
The time interval of the study;
All procedures to be followed during the study) - ANS-A data collection plan defines:
a. What and how data will be collected
b. The time interval of the study
c. All procedures to be followed during the study
d. All of the above
True - ANS-Secondary research refers to information available in the public domain/on the
internet.
True/False?
1. Does the customer care about the step?
2. Does the step physically change the product or service?
3. Can we do the step right every time? - ANS-Which 3 questions determine if a process step
adds value?
a. Does the customer care about the step?
b. Does the step physically change the product or service?
c. Can we do the step right every time?
d. Does the process flow?
e. Is the step safe?
Viability - ANS-Which measurement process aspect is not assessed by Measurement System
Analysis (MSA)?
a. Accuracy
b. Precision
c. Viability
d. Variability
All of the above
