CMQ/OE Exam Terms 2017/2018
A-B-C Analysis - ANS-A systematic collection and analysis of the behavior observed of an
individual or a work group for the purpose of determining the cause of specific behaviors.
Acceptable Quality Limit (AQL) - ANS-The quality level that is the worst tolerable process
average when a continuing series of lots is submitted for acceptance sampling.
Acceptance Sampling - ANS-Inspection of a sample from a lot to decide whether to accept or
not accept that lot. There are two types: attributes sampling and variables sampling. In attributes
sampling, the presence or absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is measured and recorded for
each inspected unit; this involves reference to a continuous scale of some kind.
Acceptance Sampling Plan - ANS-Specific plan that indicates the sampling sizes and the
associated acceptance or nonacceptance criteria to be used. In attributes sampling, for example
there are single, double, multiple, sequential, chain, and skip-lot sampling plans. In variables
sampling, there are single, double, and sequential sampling plans.
Accreditation - ANS-Certification, by a duly recognized body, of the facilities, capability,
objectivity, competence, and integrity of an agency, service or operational group or individual to
provide the specific service or operation needed.
Accuracy - ANS-A characteristic of measurement that addresses how close an observed value
is to the true value. It answers the question "is it right?"
ACSI - ANS-The American customer satisfaction index is an economic indicator, a
cross-industry measure of the satisfaction of US customers with the quality of the goods and
services available to them - both those goods and services produced within the United States
and those provided as imports from foreign firms that have substantial market shares or dollar
sales.
Action Plan - ANS-The detailed plan to implement the actions needed to achieve strategic goals
and objectives (similar to, but not as detailed as a project plan).
Active Listening - ANS-Listening closely to what others are saying (for example, rather than
what you think of what they are saying or what you want to say back to them).
Activity-based Management - ANS-Managing with an accounting system (activity-based costing)
that allocates costs to products based on resources employed to produce the product.
, ADDIE - ANS-An instructional design model (analysis, design, development, implementation,
and evaluation).
Adult Learning Principals - ANS-Key principles of how adults learn that impact how education
and training of adults should be designed.
Affinity Diagram/KJ Method - ANS-A management and planning tool used to organize ideas into
natural groupings in a way that stimulates new, creative ideas. AKA KJ method.
Agile Approach - ANS-Means to change rapidly to meet changing customer and business
direction. See lean approach.
AIAG - ANS-Automotive Industry Action group
Alignment - ANS-Action taken to ensure that a process or activity allows traceability from an
action level upward to support the organization's strategic goals and objectives.
Alliance - ANS-An alliance can be the first step toward a partnership.
Alpha Risk - ANS-Type 1 error; rejecting a process or lot when it is acceptable. Also see
producer's risk.
Analogies - ANS-A technique used to generate new ideas by translating concepts from one
application to another.
Analysis of Variance(ANOVA) - ANS-A basic statistical technique for analyzing experimental
data. It subdivides the total variation of a data set into meaningful component parts associated
with specific sources of variation in order to test a hypothesis on the parameters of the model or
to estimate variance components. There are three models: fixed, random and mixed.
Analytical Thinking - ANS-Breaking down a problem or situation into discrete parts to
understand how each part contributes to the whole.
AND - ANS-Activity network diagram. A management and planning tool used to diagram the
sequential relationships of events or processes or deliverables. The critical path method (CPM)
and the program evaluation review technique (PERT) are derived from the arrow diagram.
Andon Board - ANS-A visual device (usually lights) displaying status alerts that can easily be
seen by those who should respond.
AOQ - ANS-Average Outgoing Quality
AOQL - ANS-Average Outgoing Quality Limit
A-B-C Analysis - ANS-A systematic collection and analysis of the behavior observed of an
individual or a work group for the purpose of determining the cause of specific behaviors.
Acceptable Quality Limit (AQL) - ANS-The quality level that is the worst tolerable process
average when a continuing series of lots is submitted for acceptance sampling.
Acceptance Sampling - ANS-Inspection of a sample from a lot to decide whether to accept or
not accept that lot. There are two types: attributes sampling and variables sampling. In attributes
sampling, the presence or absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is measured and recorded for
each inspected unit; this involves reference to a continuous scale of some kind.
Acceptance Sampling Plan - ANS-Specific plan that indicates the sampling sizes and the
associated acceptance or nonacceptance criteria to be used. In attributes sampling, for example
there are single, double, multiple, sequential, chain, and skip-lot sampling plans. In variables
sampling, there are single, double, and sequential sampling plans.
Accreditation - ANS-Certification, by a duly recognized body, of the facilities, capability,
objectivity, competence, and integrity of an agency, service or operational group or individual to
provide the specific service or operation needed.
Accuracy - ANS-A characteristic of measurement that addresses how close an observed value
is to the true value. It answers the question "is it right?"
ACSI - ANS-The American customer satisfaction index is an economic indicator, a
cross-industry measure of the satisfaction of US customers with the quality of the goods and
services available to them - both those goods and services produced within the United States
and those provided as imports from foreign firms that have substantial market shares or dollar
sales.
Action Plan - ANS-The detailed plan to implement the actions needed to achieve strategic goals
and objectives (similar to, but not as detailed as a project plan).
Active Listening - ANS-Listening closely to what others are saying (for example, rather than
what you think of what they are saying or what you want to say back to them).
Activity-based Management - ANS-Managing with an accounting system (activity-based costing)
that allocates costs to products based on resources employed to produce the product.
, ADDIE - ANS-An instructional design model (analysis, design, development, implementation,
and evaluation).
Adult Learning Principals - ANS-Key principles of how adults learn that impact how education
and training of adults should be designed.
Affinity Diagram/KJ Method - ANS-A management and planning tool used to organize ideas into
natural groupings in a way that stimulates new, creative ideas. AKA KJ method.
Agile Approach - ANS-Means to change rapidly to meet changing customer and business
direction. See lean approach.
AIAG - ANS-Automotive Industry Action group
Alignment - ANS-Action taken to ensure that a process or activity allows traceability from an
action level upward to support the organization's strategic goals and objectives.
Alliance - ANS-An alliance can be the first step toward a partnership.
Alpha Risk - ANS-Type 1 error; rejecting a process or lot when it is acceptable. Also see
producer's risk.
Analogies - ANS-A technique used to generate new ideas by translating concepts from one
application to another.
Analysis of Variance(ANOVA) - ANS-A basic statistical technique for analyzing experimental
data. It subdivides the total variation of a data set into meaningful component parts associated
with specific sources of variation in order to test a hypothesis on the parameters of the model or
to estimate variance components. There are three models: fixed, random and mixed.
Analytical Thinking - ANS-Breaking down a problem or situation into discrete parts to
understand how each part contributes to the whole.
AND - ANS-Activity network diagram. A management and planning tool used to diagram the
sequential relationships of events or processes or deliverables. The critical path method (CPM)
and the program evaluation review technique (PERT) are derived from the arrow diagram.
Andon Board - ANS-A visual device (usually lights) displaying status alerts that can easily be
seen by those who should respond.
AOQ - ANS-Average Outgoing Quality
AOQL - ANS-Average Outgoing Quality Limit
